Howto:Cloud-Designer - ITM - Partner App

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Product Name

ITM Distribution GmbH - Cloud-Designer

Category

VoIP system management products

Cloud related solutions

Vendor

Since 1998, we have been dedicated to innovative communication solutions and have continuously expanded our portfolio and expertise. Through consistent specialization, regular manufacturer certifications, and close collaboration with leading technology partners, we have built up a high level of expertise in select communication solutions.

As early as 2007, we established our own hosted PBX platform. This platform continued to evolve in the years that followed and was expanded into a modern XaaS cloud platform under K-Businesscom GmbH. Building on this foundation, we successfully positioned ourselves as a value-added distributor and have since supported our partners with high-performance solutions, technical expertise, and extensive project experience.

With the integration of K-Businesscom GmbH and the CANCOM Group in 2024, a strategic realignment of the voice distribution business became necessary. To ensure a clear separation between the reseller and distribution businesses and to continue offering our partners independent, focused, and specialized support, the voice distribution division was transferred to ITM GmbH in July 2024.

Building on this successful development, the next logical step was taken in June 2026: the founding of the independent ITM Distribution GmbH, headquartered in Germany. As a wholly owned subsidiary of the CANCOM Group, we now combine the flexibility, customer focus, and specialization of a value-added distributor with the stability, innovative strength, and performance of a strong corporate group.

The distribution of our voice products continues to be handled by your trusted team of experts at our Neuss location. For our partners, this means maximum continuity: familiar points of contact, short decision-making paths, and proven processes. At the same time, they benefit from the independence of a specialized distributor as well as the capabilities and extensive resources of the CANCOM Group.

Our experienced and regularly trained team supports you with comprehensive technical expertise, personalized advice, and many years of project experience. Together with our partners, we develop modern communication solutions and reliably support customer projects from the initial idea through to successful operation.

- About us

Description

The Cloud-Designer is the counterpart to PBX Designer. The range of functions is identical, but the product differs in licensing and visual customizability.
It is also based on cooperation with the Cloud Manager.

About Cloud-Manager

Functions

The Cloud Designer contains all the function packages of the PBX Designer.
See PBX-Designer

Licensing

When installing the Cloud-Designer, you agree to install and use the open source product ffmpeg.
The ffmpeg application is installed when you install the application and is used for audio conversion in the application.

The number of licenses required depends on the number of port licenses used on the customer PBX:

Lic | Ports
1 | ≤ 20
2 | ≤ 40
3 | ≤ 70
4 | ≤ 100
+1 | every next 100

Example 1: If you use 13 PBX-Port licenses, you will need 1 service licenses for the customer PBX.
Example 2: If you use 101 PBX-Port licenses, you will need 5 service licenses for the customer PBX.

Pricing

The prices are based on the packages of the Cloud-Manager

Prerequisites

The cloud environment requires a central management platform, (see v13 Hosting) and installation of the cloud-manager app (see Cloud-Manager)

Versions

Compatible innovaphone firmware versions

• innovaphone V13r3

Application versions used for interop testing

• innovaphone V13r3sr3

Release Notes

13r3 240126 final

Feature - Cloud Manager is now able to connect to Cloud Designers running on App Platform other than the one running the Cloud Manager

Bugfix - license counting

13r3 240223 final

Feature - Cloud Manager is now able to run in a standalone mode where it does not rely on data being synced by middleware

Improvement - Users created via the cloud designer will have a default template ‘tmp_default_01' and default location 'Node01’

Bugfix - displaying the state of 2FA

Bugfix - encoding issue during time switch import

Bugfix - bulk importing users in Firefox

Bugfix - persisting email during bulk user import

Bugfix - saving response timeout in Call Flow’s ACD state

Bugfix - recent changes to be lost when making changes to a PBX via the Cloud Manager’s designer feature

Bugfix - connecting to newly deployed PBXs via the Cloud Manager’s designer feature

13r3 240226 final

Bugfix - displaying the state of 2FA

Bugfix - encoding issue during time switch import

Bugfix - with bulk importing users in Firefox

Bugfix - persisting email during bulk user import

Bugfix - saving response timeout in Call Flow’s ACD state

13r3 240228 final

Feature - Add last name and long name to user import CSV template

Bugfix - time switch (boolean) name changes

13r3 240308 final

Bugfix - allowed the import of users with same number and location

Bugfix - the password got lost when saving a user

Bugfix - caused the app to hang when opening the customer page

Bugfix - long name was shown as the username on the user form during editing

Bugfix - rendering license limits

Improvement - Dropped support for long name from the user import (column &n is removed)

13r3 240401

Bugfix - Set default location and template only when none provided

Improvement - Preserve search filter when navigating away from the user management page

Improvement - Allow user to quickly clear the search field on the user management page

Improvement - Automatically select the first available template when a node is selected

Improvement - Whitelist IP addresses are now limited to the customer scope

Improvement - Ringback announcement is left empty when ‘use ringback’ is used in the announcement (call flows)

Improvement - Allow user to have the system generate a random password when creating a new user (also works for user imports when password field is left empty)

Feature - Show all software licenses in a user’s license tab based on reseller settings

Feature - Synchronize the user’s hardware ID and username to maintain DECT phone functionality

Feature - Allow user to generate provisioning codes in bulk

Feature - Allow super admin user to manage other super admin users and reseller users. Reseller admin users can only edit other reseller admin users.

Feature - The user’s phone number is now prefixed with the user’s location extension number

Feature - Users are prompted to send an email when a new user is created and the email address is filled in

13r3 240403

Bugfix - Fix issue with incorrect error message being displayed when saving 2FA

Bugfix - Fix dropdown for location on group fax, group voicemail and voicemail page

Bugfix - Auto select first available template when creating a new user

13r3 240404 final

Feature - Add filter and diversion filter to user import CSV template

Feature - Add DECT settings to the user form

13r3 240409 final

Bugfix - loss of licenses when saving a user

Bugfix - special characters in audio recordings

Bugfix - encoding when exporting a time switch

Bugfix - dropdown of custom audio

Bugfix - Next state timeout in the announcement state (call flow) now accepts 0 (zero)

Bugfix - set default response timeout of the announcement state to 0 (zero)

Bugfix - navigation after creating or editing a user

Feature - Add ‘share by email’ action when creating a provisioning code for an individual user

Improvement - Do not copy DECT settings when duplicating a user

Improvement - User dropdown on group fax and group voicemail is now ordered alphabetically

13r3 240409 final

Bugfix - filename validation for audio recordings

Bugfix - app would get stuck on certain pages after all users were deleted

Bugfix - making audio recordings

Bugfix - add button being disabled

Improvement - Reset the join key settings when switching between dynamic/static in the ACD state of a call flow

13r3 240411 final

Bugfix - giving a unique identifier to audio files

Bugfix - saving changes after editing a user

13r3 240416 final

Bugfix - uploading a time switch

Bugfix - download button of bulk provisioning codes also triggers the mail app to open with a draft email

Improvement - Set a waiting queue’s alert timeout empty when a dial tone is selected in a call flow

13r3 240523 final

Bugfix - loss of conditional call forwarding settings on certain changes related to user membership

Bugfix - saving the chosen location for a new user

Improvement - User management is now enabled by default

13r3 240527 final

Bugfix - ACD call flow state is now a passive member of the queues group

Feature - enable usage of an ACD call flow state in the Switchboard app

13r3 240626 final

Bugfix - stopping app instance that resulted in a restart of the entire app service

Bugfix - saving call transfer

13r3 240703 final

Bugfix - displaying a customer’s address on the dashboard

Bugfix - creating new call flow due to missing locations

Bugfix - highlighting location input field when invalid

Bugfix - inheritance of template configuration for users

Bugfix - clearing the time switch in a call forwarding rule (call flows)

Bugfix - prevented a change to a user’s username when all licenses are taken

Bugfix - Effort was put into making sure connections to required innovaphone apps are restored on a disconnect

Bugfix - caused an incorrect display of the number of licenses ‘in use’

Bugfix - caused a waiting queue to lose its membership to the ‘queues’ group

Bugfix - importing users without an email address

Feature - The name of the app object the Cloud Designer & Cloud Manager depends on can now be modified using a key-value pair in the config table.

Feature - configure the ‘incomplete’ property of a trunk

Feature - configure group fax notification settings

Feature - configure global CLIP no-screening (CLNS)

Feature - configure user-specific fixed CLIP no-screening (CLNS)

Feature - configure collective call groups

Feature - The display names of licenses can now be configured per reseller for every synchronization mode

Feature - multi-digit DTMF key in call flow’s Menu state

13r3 240905 final

Bugfix - saving user with Global CLNS rules

Improvement - ITM branding

13r3 240916 final

Bugfix - user import that prevented the Users Admin (innovaphone) app from saving changes to users without a PBX

13r3 240924 final

Bugfix - Users can now configure the email address on a group voicemail to which to send notifications

13r3 241029 sr20

Bugfix - Devices discovered through the Devices App without an ethernet interface are now ignored

Bugfix - response message exceeding buffer limit

13r3 241104 final

Bugix - loss ob PBX slave password

13r3 241206 final

Feature - Allow user to assign root node at all times

Feature - Allow user to set ‘Takes Precedence’ flag on call forwarding rules (call flow)

Bugfix - group notification settings not to being displayed for group faxes with whitespace in their name

Improvement - Allow admin to set display names for all known licenses

13r3 250103 final

Feature - see the call flow's extension number

Bugfix - When duplicating a user, its groups are not copied over

Bugfix - Incorrect license limits shown when editing a customer

13r3 250217 final

Bugfix - Add User does not succeed

Bugfix - Cancel and Save button are overlaying editable content

Bugfix - Translation is missing in header when adding

Bugfix - trying to add Fax-License when adding UC-License to a User

13r3 250310 sr26

Bugfix - voicemail license is set on editing voicemail object

Bugfix - 3rd party licenses are written to PBX, but not read from PBX

Feature - Number for boolean objects

13r3 250324 sr27

Bugfix - Refactor call flow designer update path

Bugfix - missing names in menu path, when left menu panel is not pinned

13r3 250603 sr28

Improvement - in user management : add "select all" button

Bugfix - group voicemail is not configured correct, no MWI-Indication/-clearing

Bugfix - call-flow ACD members cannot be removed or moved to secondary group

Bugfix - boolean object state can still not be toggled with function key

Bugfix - join Key cannot be removed from Call Flow ACD member

Bugfix - system settings-> call transfer: reporting license is deleted from trunk object on saving changes

Bugfix - different location name in user overview vs user detail

Bugfix - fax and voicemail licenses are not counted, when no user has such license

13r3 250715 sr29

Feature - Add buttons to (idle) restart PBX

Improvement - user management - clip-no-screening extension with 10 digits

13r3 250812 sr30

Bugfix - ACD: new user row disappears when activating the function key

13r3 250926 sr31

Bugfix - myApps server address and URL in New-User-Email is sometimes not correct

Bugfix - Cloud-Designer > User Management > Advanced > Call anonymous -Setting is not consistent

Bugfix - Cloud-Designer > User Management > Advanced > "Call Waiting (knock)"-Setting is not consistent

Feature - Offer certain parts of the Innovaphone Admin UI in the Cloud-Manager

13r3 250930 sr32

Bugfix - "Users could not be retrieved!" when opening user settings

13r3 251014 sr33

Bugfix - User configuration not deleted when ACD state changes into another state

Bugfix - myApps server address and URL in New-User-Email is empty

Contact

ITM Distribution GmbH

Bussardweg 13

41468 Neuss Germany

Tel: +49 (2131) 88141 0

Fax: +49 (2131) 88141 800

Mail: sales@itm-distribution.de

For any questions please refer to our contact page.