Howto:Deploy A Custom Personal Announcement For the innovaphone Voicemail
Applies To
This information applies to
innovaphone PBX, V6
More Information
Problem Details
Users that are obligated to corporate identity announcements for their voicebox may wish to deploy an externally produced personal announcement file.
The innovaphone voicemail provides a menu option to personally record a personal announcement by mouth (option '3' + '2' from the main menu).
Alternatively, it is possible to deploy an externally produced announcement into a user's directory. This article explains how to do this.
System Requirements
An installed innovaphone Voicemail.
Configuration
Place your announcement file into a user's subdirectory as personal/personal_greeting.g711a. As soon as the file personal_greeting.g711a is present it'll be played, followed by a beep, the next time the answering machine mode is being entered.
When predefined announcements in e.g. wav/mp3 format shall be used, they have to be converted into g711a format by use of our audio converter and afterwards to be provided to above mentioned subdirectories.
Known Problems
G729, exclusive
If your system requires a g729 exclusive configuration, you have to adapt the vm.xml file. The personal greetings files are stored as g711a file. If you want to store the files as g729 you have to change the .g711a ending to a .g729 ending. Furthermore the correct file ending has to be read as well, so you have to adapt those parts of the script too.
Keep in mind that g711a is required for email notification with attached voicemail file.