Howto:EffizienzwerkVoice - Effizienzwerk - Partner App
Product Name
Effizienzwerk effizienzwerkVoice
Certification Status
Category
Computer Telephony Integration and Unified Messaging / Unified Communication
Vendor
Effizienzwerk GmbH is an Austrian software company based in Linz that develops GDPR-compliant AI systems for business process automation. Our product family includes effizienzwerkVoice (AI telephone assistant) and effizienzwerkMail (AI e-mail automation), complemented by custom AI integrations for CRM, ticketing and document processing. All systems are designed for productive, privacy-conscious operation under EU data protection standards.
Description
effizienzwerkVoice is an AI-powered telephone assistant that autonomously answers incoming calls, conducts natural conversations and captures structured information around the clock — appointments are booked, inquiries are documented and callers are transferred to the right human contact when needed.
Once configured with your company's own knowledge — documents, website content and free-text instructions — the assistant answers caller questions with precise, company-specific information instead of generic replies. Multiple specialized AI agents can be orchestrated in configurable call workflows with decision trees and escalation rules, so even complex call scenarios are handled reliably 24/7.
effizienzwerkVoice integrates with the innovaphone PBX via standard call routing and provides its administration dashboard as an app inside the innovaphone myApps platform.
Effizienzwerk - About effizienzwerkVoice
Functions
effizienzwerkVoice Functions
AI-Driven Voice Assistant
Natural, human-like phone conversations powered by state-of-the-art speech and language AI. The assistant understands free, unscripted caller speech — including interruptions, corrections and follow-up questions — and responds with natural prosody and expressiveness far beyond traditional IVR prompts. A catalog of AI-grade voices is available, including German dialect options for Austria, Germany and Switzerland, so the assistant matches both your brand and your callers.
Multi-Agent Call Workflows
Complex call scenarios are handled by multiple specialized AI agents that are orchestrated automatically. Conversation scripts, decision trees and escalation rules are fully configurable in the dashboard — no programming required. Calls are handed over between agents seamlessly within the same conversation: a reception agent greets the caller and identifies the intent, then hands over to a booking agent for appointment scheduling or to an intake agent that captures the details of a support request.
For example, a medical practice can run a reception agent that distinguishes between prescription refills, appointment requests and urgent cases — refills are captured in structured form, appointments are booked directly against the practice calendar, and urgent cases are escalated to staff immediately. Each branch follows its own script and rules, while the caller experiences one single, fluid conversation.
Company Knowledge Base
The assistant builds its knowledge from your own materials: upload documents or add free-text content, and effizienzwerkVoice ingests and indexes them into a searchable knowledge base. Processing status and searchability of every document are visible in the dashboard at all times.
This allows the assistant to give precise, domain-specific answers rooted in your actual documentation — opening hours, product details, pricing, service conditions or process requirements — instead of generic responses, and to combine that knowledge with the configured workflow logic (e.g. answering a question first, then routing the call to the right specialist).
24/7 Autonomous Call Handling
The assistant answers every call immediately, around the clock, without additional staff. Inquiries are documented in structured form, callback requests are registered in a dedicated callback list for staff to work through, and callers are never lost to a busy signal or voicemail. Calls can be seamlessly escalated to live employees at any time according to the configured transfer rules.
Appointment Scheduling
Native calendar integrations for Google Calendar, Microsoft Outlook / Microsoft 365 and CalDAV-based calendars (e.g. Cal.com). The assistant checks real availability and books, reschedules or cancels appointments directly during the call — the caller gets a confirmed slot before hanging up, not a promise of a callback.
Intelligent Call Transfer
Configurable multi-destination call forwarding: the assistant identifies the caller's intent through natural dialogue — asking follow-up questions where needed — and transfers the call to the matching destination (department, employee, external number). Transfer rules are defined per destination with a plain-language description of when to use it; the assistant interprets context and meaning rather than matching keywords. In a trades business, for instance, the assistant can distinguish between a new inquiry, an ongoing project and an urgent breakdown, and route each to the right person the first time.
Live Data Capture
Information is captured and structured during the conversation — caller data, request details, order numbers — and forwarded automatically to your systems or as a notification. No more deciphering voicemail messages: every call produces a structured, actionable record.
After-Call Automation
After each call, automated post-processing workflows can run on the conversation result: summaries are generated, captured data is pushed to downstream systems and notifications are triggered. Every run is logged and traceable in the dashboard, so you can verify exactly what happened after each call.
Custom Tools & Integrations
Tenant-specific custom tools connect the assistant to your backend during live calls: CRM lookups and updates, support ticket creation, database queries, and notifications via e-mail, Slack or Microsoft Teams. This turns the assistant from an answering service into an active part of your processes — it can look up an order status while the caller is on the line, or open a ticket with all details already filled in. Custom integrations are built together with Effizienzwerk as part of the setup.
Real-Time Dashboard & Analytics
Web dashboard with live call monitoring, full transcripts, call audio recordings, sentiment analysis and usage statistics. Every call can be reviewed in detail — transcript, outcome, captured data and triggered actions — and analytics show call volumes and trends over time so you can continuously optimize your assistant. The dashboard is also available directly inside innovaphone myApps via the effizienzwerkVoice app.
Multi-Tenant Architecture
Centralized management for resellers and distributors: provision, monitor and report on all end-customer tenants from a single console, with per-tenant assistants, phone numbers, users and billing.
GDPR-Compliant by Design
Built for EU data protection requirements: encrypted transmission of conversations and data, transparent AI disclosure to callers, no model training on customer data, and anonymization of transcripts after processing.
Multi-PBX ready
effizienzwerkVoice connects to the innovaphone environment via standard call routing to its assigned service numbers and does not register against a specific PBX node. It can therefore be used in Multi-PBX environments (Master/Slave or distributed PBX installations): calls from users on any PBX node are routed to effizienzwerkVoice like any other external destination, and no per-PBX configuration inside effizienzwerkVoice is required. Call transfers back to users work towards any PBX node reachable via the configured trunk.
Cloud ready
effizienzwerkVoice is compatible with innovaphone myApps Cloud installations. The service is operated entirely by Effizienzwerk; the innovaphone side only routes calls to the effizienzwerkVoice service number, so no inbound registration through NAT boundaries or reverse proxy configuration is required for call handling. The effizienzwerkVoice dashboard app runs on the innovaphone App Platform and is accessed via HTTPS, which works unchanged in cloud and hosted environments.
Supported languages
German (with dialect options for Austria, Germany and Switzerland), English, additional European languages on request
Licensing
effizienzwerkVoice currently uses a standalone licensing model, fully managed by Effizienzwerk GmbH. innovaphone does not provide licensing services for this application at this time.
To acquire a license or request further pricing information, please contact Effizienzwerk directly at geschaeftsfuehrung@effizienzwerk.ai.
Specifics
Licensing is subscription-based per tenant (one subscription per end customer):
- Starter: €100 per month — includes 330 call minutes, €0.35 per additional minute.
- Pro: €300 per month — includes 1,200 call minutes, €0.30 per additional minute, priority support.
- Enterprise: individual pricing — dedicated account manager, custom integrations and volumes.
- A free trial is available at voice.effizienzwerk.ai — ideal for demonstration and testing purposes before moving to a production subscription.
- All plans include the full dashboard (live monitoring, transcripts, analytics) and the myApps dashboard app; plans differ in included call minutes and support level.
- Usage is billed monthly based on the selected subscription tier plus any additional minutes.
- For resellers and distributors, partner conditions and centralized multi-tenant billing are available — please contact Effizienzwerk for the partner program.
- Licensing category: License through partner.
Versions
Compatible innovaphone firmware versions
- innovaphone V14r2
- innovaphone V15r1
Application versions used for interop testing
- effizienzwerk effizienzwerk-voice V1.0
- innovaphone V14r2
Configuration
The configuration steps below are intended to be performed by an innovaphone distributor or system integrator together with the end customer. The configuration consists of three parts: setting up the assistant in the effizienzwerkVoice dashboard, routing calls from the innovaphone PBX to the assistant, and (optionally) installing the effizienzwerkVoice app on the innovaphone App Platform for dashboard access inside myApps.
1. Set up the assistant (effizienzwerkVoice dashboard)
- Register at voice.effizienzwerk.ai (or use the account provided by Effizienzwerk during onboarding).
- Configure the assistant under Assistants: conversation script, voice and language/dialect, decision trees and escalation rules.
- Add company knowledge under Knowledge Base: upload documents or add free-text content the assistant should use to answer caller questions.
- Connect calendars (Google Calendar, Outlook / Microsoft 365, CalDAV) and any custom tools (CRM, ticketing, notifications) under the respective sections.
- Publish the workflow. A service phone number is assigned to the assistant; this number is the routing destination for the innovaphone PBX.
2. Route calls from the innovaphone PBX
Incoming calls are handed to effizienzwerkVoice via standard call routing — no dedicated hardware or PBX object registration is required:
- Route the desired DDIs to the effizienzwerkVoice service number via the trunk object / routing configuration, or
- configure call forwarding (CFU/CFNR/CFB) on the relevant user, waiting queue or broadcast group objects to the effizienzwerkVoice service number — e.g. forward after office hours, on no answer, or as overflow when all agents are busy.
- For call transfers back into the PBX, make sure the destinations configured in the effizienzwerkVoice dashboard (extensions or DDIs of your users) are reachable from the trunk.
3. Install the myApps dashboard app (optional)
- Install the effizienzwerk-voice app (manufacturer: effizienzwerk) on your innovaphone App Platform via the App Platform Manager and start an instance.
- In the Advanced Admin UI, navigate to PBX → Objects and create an App object for the instance; enter the app URL of the installed instance and the instance password.
- Enable the app for the desired users under the user object's Apps tab. The effizienzwerkVoice dashboard is then available directly on the myApps home screen.
For a complete, step-by-step onboarding — including workflow design together with our team — please contact Effizienzwerk (see below).
Contact
| Effizienzwerk GmbH |
| Immanuel Starlinger |
| Linz, Austria |
| Phone: +43 676 350 8420 |
| Mail: geschaeftsfuehrung@effizienzwerk.ai |
For any questions please refer to our website. Computer Telephony Integration and Unified Messaging / Unified Communication