Template:Call Center Applications

Version

Software Version:

1.0.2.3

Hardware Version:

1.0.0.1

innovaphone Firmware:

SR2 HF5

Test Results

Basic Call

Tested feature	Result
call using g711a
call using g711u
call using g729
Overlapped sending
Early media channel
Device shows called id number
Device shows called id name
Device shows called id display info
Fax using T.38
CGPN can be supressed
Reverse Media Negotiaton
Device shows CDPN/CGPN on incoming call
Device shows CDPN/CGPN on outgoing call
Device shows connected number
Device shows diverting number
Device supports distinctive ringing
Device supports asymetric codec negotiation
Device supports codec renegotiation during a conversation
Device shows correct display message in case of busy CDPN
Device shows correct display message in case of not existing CDPN
Device shows correct display message in case that the call is declined
Voice Quality OK?

DTMF

Tested feature	Result
DTMF tones sent correctly
DTMF tones received correctly

Hold/Retrieve

Tested feature	Result
Device handles incoming hold (inactive) correctly
Device handles incoming hold (sendonly) correctly
Device can put a call on hold using correctly(inactive or sendonly)

Transfer with consultation

Tested feature	Voice Ok?	MoH Ok?
inno1 calls inno2. inno2 transfers to testphone.
inno1 calls inno2. inno1 transfers to testphone.
inno1 calls testphone. inno1 transfers to inno2.
inno1 calls testphone. testphone transfers to inno2.
testphone calls inno1. inno1 transfers to inno2.
testphone calls inno1. testphone transfers to inno2.

Transfer with consultation (alerting only)

Tested feature	Voice Ok?	MoH Ok?
inno1 calls inno2. inno2 transfers to testphone.
inno1 calls inno2. inno1 transfers to testphone.
inno1 calls testphone. inno1 transfers to inno2.
inno1 calls testphone. testphone transfers to inno2.
testphone calls inno1. inno1 transfers to inno2.
testphone calls inno1. testphone transfers to inno2.

Blind Transfer

Tested feature	Voice Ok?
inno1 calls inno2. inno2 transfers to testphone.
inno1 calls inno2. inno1 transfers to testphone.
inno1 calls testphone. inno1 transfers to inno2.
inno1 calls testphone. testphone transfers to inno2.
testphone calls inno1. inno1 transfers to inno2.
testphone calls inno1. testphone transfers to inno2.

Blind Transfer (alerting only)

Tested feature	Voice Ok?
inno1 calls inno2. inno2 transfers to testphone.
inno1 calls testphone. testphone transfers to inno2.
testphone calls inno1. inno1 transfers to inno2.

Other Features

Directory

Tested feature	Result
Device built-in directory
Exists
Can be dialled from
Does CLI resolution