Latest revision as of 11:24, 30 July 2025

Applies To

This information applies to

Howto connect a 2N Intercom device to a myApps Cloud PBX
myApps Cloud v13

Scope

The article describes how to configure a 2N Intercom to register and connect to a myApps Cloud PBX

For a better overview, the necessary configuration is divided in 2 parts:

The first part covers the respective PBX object
The second part describes the configuration of the 2N Intercom device.

Disclaimer

2N is a 3rd party brand. As such, innovaphone is not liable for any malfunction of the 2N firmware itself, or malfunction caused through or due to changes in the 2N firmware.

Requirements

innovaphone myApps Cloud PBX
2N intercom device
PBX-Port licence for registration of the intercom at the pbx
optional PBX-Video or PBX-UC license for the intercom pbx-userobject to establish video connections

Considerations

The parameters below are innovaphone default settings. These settings might be different in the specific cloud environment. Thus, please check your documentation and take a note of the corresponding parameters of your specific cloud instance.

2N does not deploy device certificates on its devices. Thus, secure TLS connections to the myApps Cloud platform are not possible.
Due to this reason, this example uses a connection via SIP/TCP.
The system name (devices domain name) of the PBX in this example is: company25.org
The URL or the respective PBX in this example is: 01234-pbx.innovaphone.com

Configuration innovaphone myApps Cloud PBX

Setting of the PBX User Object

Open the PBX User Object, of the respective 2N Intercom User
Define a secure password
In the section Devices, please fill the fields as following:
- TLS only: 'off'
- Reverse Proxy: 'on'
- Media Relay: 'on'

Configuration 2N Intercom

Prior to proceed with the configuration of the 2N device, please make sure the device contains the most recent Firmware.

Tab: Services > Phone

The basic SIP parameters to register on the PBX

Phone Number (ID): the PBX extension of the Intercom
Domain: The system name (devices domain name) of the PBX
Authentication ID: The name of the user object in the PBX
Password: The name of the password, defined in the respective user object
Proxy Address: The URL of the PBX

In the following, lets SIP Registrar

Registration Enabled: 'on'
Registrar Address: The URL of the PBX
Registration State: 'REGISTERED' should appear, as soon as the Intercom device successfully registered on the PBX

Configure the Intercom's 'external' IP address

'External' IP Address: IP address, through which the device is reachable.
Known issue:
- As described above, 2N requires the 'Media Relay' checkbox in the PBX user object for audio.
- But for video, 2N does not perform a media relay.
- 2N only transparently forwards the video SDP to the remote endpoint.
- Video is therefore only possible if both endpoints are on the same LAN.
- Consequently, to make VoIP communication possible on the same LAN, this address has to be configured on the device.
- Please make sure, the entered IP address is a fixed, an not a dynamic IP address.
Clarification:
- As 2N Intercom devices do no support STUN, the device itself does not know the 'external' public IP address, through which it is reachable (WAN).

Tab: Directory > Users

The Users list contains user information, relevant for the quick dialing.

Register Username and extension number, of the person who shall answer the Intercom.

Tab: Hardware > Buttons

Here you have to assign the previously defined user to the Intercoms quick dial buttons.
Skipping this step, the Intercom will not dial the PBX.

Validation

Initiate a Test Call to verify your configuration...

@@ Line 1: / Line 1: @@
 __toc__
-= ++++ Document is in creation process ++++ =
 =Applies To=
@@ Line 7: / Line 5: @@
 * Howto connect a 2N Intercom device to a myApps Cloud PBX
 * myApps Cloud v13
-==The article describes how to configure a 2N Intercom device to register and connect to myApps Cloud==
+==Scope==
+The article describes how to configure a 2N Intercom to register and connect to a myApps Cloud PBX
 For a better overview, the necessary configuration is divided in 2 parts:
-* The first part covers minor adjustments on the respective PBX object.
+* The first part covers the respective PBX object
-* The second part describes the configuration of the 2N Intercom.
+* The second part describes the configuration of the 2N Intercom device.
 ==Disclaimer==
-N is a 3rd party brand. As such innovaphone is not liable for any malfunction of the 2N firmware itself, or malfunction caused through or due to changes in the 2N firmware.
+N is a 3rd party brand. As such, innovaphone is not liable for any malfunction of the 2N firmware itself, or malfunction caused through or due to changes in the 2N firmware.
+==Requirements==
+* innovaphone myApps Cloud PBX
+* 2N intercom device
+* PBX-Port licence for registration of the intercom at the pbx
+* optional PBX-Video or PBX-UC license for the intercom pbx-userobject to establish video connections
-== Considerations for this example configuration==
+==Considerations==
-The parameters below are innovaphone default settings. These settings might be different in your specific cloud environment. Thus, please check your documentation and take a note of the corresponding parameters of your specific cloud instance.
+The parameters below are innovaphone default settings. These settings might be different in the specific cloud environment. Thus, please check your documentation and take a note of the corresponding parameters of your specific cloud instance.
-* This example uses a connection, via SIP/TCP.<br />(On it's devices, 2N does not deploy a device certificate issued by the manufacturer. Due to this reason, secure TLS connections are not possible).
+* 2N does not deploy device certificates on its devices. Thus, secure TLS connections to the myApps Cloud platform are not possible.<br />Due to this reason, this example uses a connection via SIP/TCP.
 * The system name (devices domain name) of the PBX in this example is: company25.org
-* The URL or the respective PBX in this example is: 01234-pbx.innovaphone.com <br />(in 2N terminology it is the 'SIP Proxy' and 'SIP Registrar')
+* The URL or the respective PBX in this example is: 01234-pbx.innovaphone.com
-* Mac address of the 2N Intercom (usually on the back of the device): 7C:1E:B3:F0:10:74
-== Part 1 - Configuration on the myApps Cloud PBX ==
-=== Step 1 - Setting of the PBX User Object ===
+==Configuration innovaphone myApps Cloud PBX==
+===Setting of the PBX User Object===
+{| class="table" style="width: 100%;"
+|
 * Open the PBX User Object, of the respective 2N Intercom User
 * Define a secure password
@@ Line 35: / Line 38: @@
 ** Reverse Proxy: 'on'
 ** Media Relay: 'on'
+|
+[[Image: inno-PBX-object_01.png|thumb|upright=1.0|right|PBX - Settings]]
+|}
+==Configuration 2N Intercom==
-== Part 2 - Configuration of the 2N Intercom ==
+Prior to proceed with the configuration of the 2N device, please make sure the device contains the most recent Firmware.
-* Prior to proceed with the configuration of the 2N device, please make sure the device contains the most recent Firmware.
+===Tab: Services > Phone===
+{| class="table" style="width: 100%;"
-=== Step 1 - Tab: Services > Phone ===
+|
-[[Image: 2N-IP-Intercom_01a.png|thumb|upright=1.0|right|Part 2, Step 1a]]
+The basic SIP parameters to register on the PBX
-In this tab, the basic parameters are defines, which are used to establish a SIP to the PBX, one the Intercom button is pressed.
 * Phone Number (ID): the PBX extension of the Intercom
 * Domain: The system name (devices domain name) of the PBX
 * Authentication ID: The name of the user object in the PBX
 * Password: The name of the password, defined in the respective user object
+* Proxy Address: The URL of the PBX
+|
+[[Image: 2N-IP-Intercom_01a.png|thumb|upright=1.0|right|Intercom - Basic SIP Settings]]
+|-
+|
+In the following, lets SIP Registrar
+* Registration Enabled: 'on'
+* Registrar Address: The URL of the PBX
+* Registration State: 'REGISTERED' should appear, as soon as the Intercom device successfully registered on the PBX
+|
+[[Image: 2N-IP-Intercom_01b.png|thumb|upright=1.0|right|Intercom - SIP Registrar]]
+|-
+|
+Configure the Intercom's'' 'external' ''IP address
+* '' 'External' ''IP Address: IP address, through which the device is reachable.
+* '''Known issue:'''
+** As described above, 2N requires the 'Media Relay' checkbox in the PBX user object for audio.
+** But for video, 2N does not perform a media relay.
+** 2N only transparently forwards the video SDP to the remote endpoint.
+** '''Video''' is therefore only possible if both endpoints are '''on the same LAN'''.
+** Consequently, to make VoIP communication possible on the same LAN, this address has to be configured on the device.
+** Please make sure, the entered IP address is a fixed, an not a dynamic IP address.
+* ''Clarification'':
+** As 2N Intercom devices do no support STUN, the device itself does not know the'' 'external' '''public''' '' IP address, through which it is reachable (''WAN'').
+|
+[[Image: 2N-IP-Intercom_01c.png|thumb|upright=1.0|right|Intercom - IP settings]]
+|}
-=== Step 2 - Tab: Directory > Users ===
+===Tab: Directory > Users===
-[[Image: 2N-IP-Intercom_01.png|thumb|upright=1.0|right|Part 2, Step 1]]
+{| class="table" style="width: 100%;"
-Register Username and extension number, of the person who shall answer the Intercom.
+|
+The Users list contains user information, relevant for the quick dialing.
+* Register Username and extension number, of the person who shall answer the Intercom.
+|
+[[Image: 2N-IP-Intercom_02.png|thumb|upright=1.0|right|Intercom - User settings]]
+|}
-=== Step 3 - Tab: Hardware > Buttons ===
+===Tab: Hardware > Buttons===
-[[Image: 2N-IP-Intercom_02.png|thumb|upright=1.0|right|Part 2, Step 2]]
+{| class="table" style="width: 100%;"
-Register Username and extension number, of the person who shall answer the Intercom.
+|
-Connect the above defined user to the Intercom's quick dial button.
+* Here you have to assign the previously defined user to the Intercoms quick dial buttons.
+* Skipping this step, the Intercom will not dial the PBX.
+|
+[[Image: 2N-IP-Intercom_03.png|thumb|upright=1.0|right|Intercom - Buttons]]
+|}
+==Validation==
+* Initiate a Test Call to verify your configuration...
+[[Category:myApps_Cloud|Connecting|{{PAGENAME}}]]