Howto:Analytics - MediaRunway - Partner App: Difference between revisions

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Product Name

MediaRunway Analytics

Certification Status

This App is listed due to a customer testimonial. No tests have been conducted by innovaphone.

This App has been listed June 2024.

Vendor

MediaRunway is an ITC enterprise that provides its customers with contemporary IT services in all areas - Your business, our solution.

MediaRunway - About us

Description

The Analytics myApps app is the simple, comprehensive and visualized way of evaluating calls to reduce unanswered calls and optimize your business processes. Build and share customized dashboards, take a deeper look into callflows, evaluate your waitingqueues, track the trunk usage or let the system automatically create reports for you. All in one without the needs of an external server.

MediaRunway - About this application

Functions

Users App

Dashboards

/Analytics-user-dashboard-header.png

Add Dashboard

Open Hamburger menu
Click on "+" icon on the right besides "Dashboards"

Delete Dashboard

Open Dashboard
Click on "Delete" in the top right corner
Confirm

Edit Dashbaord

Open Dashboard
Click on the Name/Icon in the top left corner
Enter name
Pick icon
Confirm

Add Widget

Open Dashboard
Click on "New Widget" in the top right corner
The new widget will be added to the list
Automatically scrolls to the new widget

Delete Widget

Open Dashboard
Locate Widget
Click on "x" in the top right corner of the widget

Edit Widget

Open Dashboard
Locate Widget
Click on the Settings icon in the top left corner of the widget

Set Widget time span

Open Dashboard
Locate Widget
Click on the Time select in bottom of the widget

Widgets

Widgets are the central part of every dashboard.They allow the user to configure a very custom dashboard.

The name of the widget will be visible in the dashboard.

The description is only visible inside this popup.

"Reporting" lets the user select the type of Chart/Query.

Reaction time

pick one user

Call volume

pick multiple users
filter calls: "internal" / "external" / "internal & external"

group by: "Count: Incoming & Outgoing" / "Duration: Incoming & Outgoing" / "Count: Accepted & Missed"

Utilization

pick one trunk / waiting queue / gateway
shows the number of parallel calls

Calls (Heatmap)

pick multiple users / trunks / waiting queues
filter calls: "internal" / "external" / "internal & external"
filter calls: "incoming" / "outgoing" / "incoming & outgoing"
filter calls: "connected" / "missed" / "busy" / "no channel"
show: "sum" / "average"

Reporting

Search for calls, filter after parameters, get an overview in a table and look into the details of a call.

Templates

Lets the user save filters as a template. Important: A configured template is later used to create an automation.

Save current filters as template

Open Reporting
Locate the left panel
Click on "Save" to save the current config into an existing or new template

Load template into filters

Open Reporting
Locate the left panel
Click on "Load" an pick an existing template to load the config from

Filter (Standard)

Query

pick "Standard"

Pbx Objects

add multiple users / waiting queues etc...
if none is specified all pbx objects will be used

Remote Party

add multiple remote partys by dn / sip / e164
if none is specified all remote partys will be used

Time span

select time span from day to day
if none is specified it will use every call entry

Waiting Time

set a min waiting time in seconds
set a max waiting time in seconds
if min is not set it will use 0 as a default
if max is not set it will use Infinity as a default

Call Duration

set a min call duration in seconds
set a max call duration in seconds
if min is not set it will use 0 as a default
if max is not set it will use Infinity as a default

Call Status

Accepted = answered call
Missed = unanswered call
Busy = unanswered call, but with the reason that the user was busy (ISDN Cause: 17)
No channel = unanswered call, but with the reason that an error occured (ISDN Cause: 1, 18, 26)

Call Direction

filter: internal / external / internal & external
filter: incoming / outgoing / incoming & outgoing
filter: forwarded & transferred calls / without forwarded & transferred calls / only forwarded calls / only transferred calls

Filter (Waiting Queue Calls)

groups calls after waiting queues

/Analytics-user-reporting-filter-wqc.png

Query

pick "Waiting Queue Calls"

Waiting Queues

add multiple waiting queues
if none is specified all waiting queues will be used

Agents

add multiple remote agents (users)
if none is specified all agents will be used

Time span

select time span from day to day
if none is specified it will use every call entry

Call Direction

filter: internal / external / internal & external

Output

CSV-Export

Table

Table (Waiting Queue Calls)

Tabs

Data summary

Automation

Auotmated Reports can be created by clicking on the 'Automate' Button in 'Send Number (External)', 'Waiting Queue (Incoming)' and 'Waiting Queue (Employees)'. The current config for evaluating will be attached to the automated report except the date. Auotmated Reports will create PDFs in a given rythm. These PDFs will be in the Archive.

Automated Report
- name (optional)
- description (optional)
- rythm
- email notification (optional)

Admin App

Configuration

Set the pbx (ideally the master). This pbx will be used for replicating users and getting details about licenses. If not set, the first connected pbx will be used. The Pbx name can be found at: Devices App > Devices > 'Pick the PBX' > Admin Ui > PBX > Config > GENERAL > PBX Name. Alternative at Users Admin > Hamburgermenu > PBX Name.

E-mail Server

Needs to be set, if the user wants to receive E-Mail Notifications. In most cases is 'Sender E-Mail' equal to 'Username'. The 'Host' is normally localhost. For the 'Sender Displayname' we recommend 'Analytics App'. To test the sevice you can send a Test Mail.

Export

Will export the cdrs database as a csv.

About the App

Build version.

Licensing

Licensing: innovaphone licensing, how many licenses are needed is listed here.

The Number of licenses has to be filled in the licenses input field of the Analytics admin pbx app object. Also only at the Analytics admin pbx app object should be activated the checkboxes like in the next screenshot, no active checkbox in the Analytics user pbx app object!

Prerequisites

You have a free cdr record in the pbx you could configure. You could configure two in the pbx ui and more in through the pbx console/ config file.

Versions

The first app version starts with a free beta phase, but a free license key is needed.

Compatible innovaphone firmware versions

MediaRunway Analytics 1.0 (133xxx)
- innovaphone V13r3, V14r1

Application versions used for interop testing

MediaRunway Analytics 1.0 (133xxx)
- innovaphone IPVA V13r3 sr8

Configuration

CDRs

To collect Data about calls, the CDRs interface needs to be configured. Navigate to Devices App > Devices > 'Pick the PBX to get the CDRs from' > Admin Ui > Gateway > CDR1. The default configuration from CDR0 can be copied. Important is that the path needs to end with 'analytics/cdr'. One way to test the configuration is to do a test call and export the CDRs database in the Analytics Admin App. If its not empty, its very likely that its configured correctly.

the 'Adress' is the uri (without https) of the app platform.
the 'Path' for CDR is the same uri (also without https) which is shown in the 'AP Manager' app at the app instance under 'Webserver path'

Installation

After installing the app, adding the app instance and the app object for the users and the admin, someone can start using "Analytics". The steps of the installation process are the same as described in this article "Callback - Install App from App Store" only with different names.

Brief summary of the installation

Install the app from app store
Create an instance of the app
- Values needed: Name ("Analytics", no blanks here please) - Domain (your platform domain) - App Password (generate one, 15 characters) - DB Password (generate one, 15 characters) - other values will be filled up automatically
Add the user and the admin object with PbxManager app (when selecting the name, please do not use spaces.)
Configuration and licensing

The following is an installation example.

AP manager settings

PBX manager settings

You have to create the user and admin object.

Copyright information

Contact

MediaRunway GmbH & Co. KG

Venloer Str. 8

D-41569 Rommerskirchen

Tel: +49 2183 80628-0

Mail: myApps-sales@mediarunway.com

Support: myApps-support@mediarunway.com

Website: MediaRunway.com

For any questions please refer to our contact page.

@@ Line 1: / Line 1: @@
 <!-- replace CompanyLogo by real logo-name. Do not change size & alignment. Upload image by pressing red link -->
-[[Image:Mediarunway_company_logo_200.png||200px|right]]
+[[Image:Mediarunway_company_logo_200.png|200px|right|/Mediarunway_company_logo_200.png|/Mediarunway_company_logo_200.png]]
 ==Product Name==
@@ Line 9: / Line 9: @@
 ==Certification Status==
-<!-- do not remove comment. Will be added by innovaphone upon document check, app availablity in innovaphone-appstore & operational check -->
+<!-- do not remove comment. Will be added by innovaphone upon document check & app availablity on appstore -->
+{{Template:Compat_Status_referral_product_new|type=App}}
+This App has been listed June 2024.
 ==Category==
 <!-- Do not change this section and do not remove comments. Will be set by innovaphone upon document check -->
-[[Category:Partner_Apps|{{PAGENAME}}]]
+[[Category:Partner Apps|{{PAGENAME}}]]
-[[Category:3rdParty CTI and integrations|{{PAGENAME}}]]
+{{Category:3rdParty_Reporting_/_Monitoring}}
-{{Category:3rdParty CTI and integrations}}
+[[Category:3rdParty Reporting / Monitoring|{{PAGENAME}}]]
 ==Vendor==
@@ Line 21: / Line 24: @@
 <!-- Place optional company logo. Don't change logo size. -->
-[[Image:Mediarunway_company_logo_150_2.png|150px]]
+[[Image:Mediarunway_company_logo_150_2.png|150px|/Mediarunway_company_logo_150_2.png|/Mediarunway_company_logo_150_2.png]]
 <!-- Give some introducting words about the vendor itself. -->
@@ Line 37: / Line 40: @@
 <!-- MR-TODO: Change to icon of the app 100x100 -->
-[[Image:mediarunway-analytics.png]]
+[[Image:mediarunway-analytics.png|/Mediarunway-analytics.png|/Mediarunway-analytics.png]]
 <!-- Give description about the main product purpose. -->
@@ Line 64: / Line 67: @@
 === Users App ===
-[[Image:analytics_icon_users.png|100px]]
+[[Image:analytics_icon_users.png|100px|/Analytics_icon_users.png|/Analytics_icon_users.png]]
+==== Menu ====
+[[File:Analytics-user-menu.png|none|thumb|Hamburger Menu|/Analytics-user-menu.png]]
+==== Dashboards ====
+[[File:Analytics-user-dashboard-view.png|none|thumb|Example Dashboard|/Analytics-user-dashboard-view.png]]
+[[File:Analytics-user-dashboard-header.png|none|thumb|Example Dashboard header|/Analytics-user-dashboard-header.png]]
+===== Add Dashboard =====
+* Open Hamburger menu
+* Click on "+" icon on the right besides "Dashboards"
+===== Delete Dashboard =====
+* Open Dashboard
+* Click on "Delete" in the top right corner
+* Confirm
+===== Edit Dashbaord =====
+[[File:Analytics-user-dashboard-edit.png|none|thumb|Popup edit Dashboard|/Analytics-user-dashboard-edit.png]]
+* Open Dashboard
+* Click on the Name/Icon in the top left corner
+* Enter name
+* Pick icon
+* Confirm
+===== Add Widget =====
+* Open Dashboard
+* Click on "New Widget" in the top right corner
+* The new widget will be added to the list
+* Automatically scrolls to the new widget
+===== Delete Widget =====
+* Open Dashboard
+* Locate Widget
+* Click on "x" in the top right corner of the widget
+===== Edit Widget =====
+* Open Dashboard
+* Locate Widget
+* Click on the Settings icon in the top left corner of the widget
+===== Set Widget time span =====
+* Open Dashboard
+* Locate Widget
+* Click on the Time select in bottom of the widget
+===== Widgets =====
+Widgets are the central part of every dashboard.They allow the user to configure a very custom dashboard.
+The name of the widget will be visible in the dashboard.
+The description is only visible inside this popup.
+"Reporting" lets the user select the type of Chart/Query.
+====== Reaction time ======
+[[File:Analytics-user-widget-reactiontime.png|none|thumb|Popup edit widget: Reaction time|/Analytics-user-widget-reactiontime.png]]
+* pick one user
+====== Call volume ======
+[[File:Analytics-user-widget-callvolume.png|none|thumb|Popup edit widget: Call volume|/Analytics-user-widget-callvolume.png]]
+* pick multiple users
+* filter calls: "internal" / "external" / "internal & external"
-==== Add Dashboard ====
+* group by: "Count: Incoming & Outgoing" / "Duration: Incoming & Outgoing" / "Count: Accepted & Missed"
-* Open Hamburgermenu
-* Click the 'Plus' Icon in the upper right corner
-* Enter name and submit
-* [[Image:analytics_create_dashboard.png|300px]]
-==== Edit Dashboard ====
+====== Utilization ======
-* Click on the 'Pen' icon next to the Dashboard name at the top
+[[File:Analytics-user-widget-utilization.png|none|thumb|Popup edit widget: Utilization|/Analytics-user-widget-utilization.png]]
-* Change name
-* Make Dashboard public
-** default is private
-** other users will see it in the Hamburgermenu under 'PUBLIC DASHBOARDS'
-* Delete Dashboard
-* [[Image:analytics_edit_dashboard.png|300px]]
-==== Add Widget to a Dashboard ====
+* pick one trunk / waiting queue / gateway
-* Open the Dashboard
+* shows the number of parallel calls
-* Click on the last Entry symbolized with a 'Plus' in the middle
-* Enter name for the Widget
-* Select Type
-* Fill out the upcoming Parameters
-* Select a dynamic Timespan or a fixed Date
-* [[Image:analytics_add_widget.png|300px]]
-==== Edit Widgets ====
+====== Calls (Heatmap) ======
-* Click on the 'Gear' icon on the left to open the menu like in 'Add Widget to a Dashboard'
+[[File:Analytics-user-widget-heatmap.png|none|thumb|Popup edit widget: Calls (Heatmap)|/Analytics-user-widget-heatmap.png]]
-* Click on the 'X' icon to remove the widget
-* Hold the widget to change postions with other widgets
-* [[Image:analytics_edit_widget.png|300px]]
-==== Example Dashboard ====
+* pick multiple users / trunks / waiting queues
-* [[Image:mediarunway-analytics2.png|800px]]
+* filter calls: "internal" / "external" / "internal & external"
+* filter calls: "incoming" / "outgoing" / "incoming & outgoing"
+* filter calls: "connected" / "missed" / "busy" / "no channel"
+* show: "sum" / "average"
-==== Call Flow ====
+==== Reporting ====
+[[File:Analytics-user-reporting-view.png|none|thumb|Example: Reporting|/Analytics-user-reporting-view.png]]
 Search for calls, filter after parameters, get an overview in a table and look into the details of a call.
-* Filter
-** Add local object
-*** Search after the person in your company
-*** Add Person by clicking on the '+' Icon
-*** Remove Person by clicking on the 'x' Icon
-** Add remote number / SIP
-*** Enter remote part of the call
-*** Add by clicking on the '+' Icon
-*** Remove by clicking on the 'x' Icon
-** Date (from - to)
-*** Enter from Date (optional)
-*** Enter to Date (optional)
-** Evaluation
-*** 'filter smart calls' hides calls that only represent a part of an already listed entry
-** Call state
-*** 'no answer' - user didn't picked up the call
-*** 'connected' - user picked up the call
-*** 'busy' - user was busy at that time
-*** 'no channel' - user couldn't even reach the other party
-** Call direction
-*** 'incoming'
-*** 'outgoing'
-** Call time (in seconds)
-*** Enter range for the duration of the call (optional)
-** Alert time (in seconds)
-*** Enter range for the alert duration of the call (optional)
-** [[Image:analytics_callflow_filter.png|200px]]
-* Table of Content
-** [[Image:analytics_callflow_toc.png]]
-* Summing Up
-** [[Image:analytics_callflow_summing_up.png]]
-* Download
-** Available formats: CSV
-==== Example: Call Flow ====
+===== Templates =====
-* [[Image:analytics_callflow_example.png|800px]]
+Lets the user save filters as a template. Important: A configured template is later used to create an automation.
+====== Save current filters as template ======
+* Open Reporting
+* Locate the left panel
+* Click on "Save" to save the current config into an existing or new template
+====== Load template into filters ======
+* Open Reporting
+* Locate the left panel
+* Click on "Load" an pick an existing template to load the config from
+===== Filter (Standard) =====
+[[File:Analytics-user-reporting-filter.png|none|thumb|Standard filter of reporting|/Analytics-user-reporting-filter.png]]
+====== Query ======
-==== Send Number (External) ====
+* pick "Standard"
-Evaluate calls by grouping by an external number. Used for example to bill project numbers. This can be configured by an admin at the user or by the App: [https://wiki.innovaphone.com/index.php?title=Howto:Sendnumber_App_-_effexx_-_Partner_App Sendnumber - effexx]
-* Filter
-** Enter Number
-*** Enter external number (optional)
-** Date (from - to)
-*** Enter from Date (optional)
-*** Enter to Date (optional)
-** Call time (in seconds)
-*** Enter range for the duration of the call (optional)
-** Alert time (in seconds)
-*** Enter range for the alert duration of the call (optional)
-** View
-*** 'No Object Details'
-*** 'Anonymize Target'
-*** 'Show Alertduration'
-** [[Image:analytics_sendnumber_filter.png|200px]]
-* Table of Content
-** [[Image:analytics_sendnumber_toc.png]]
-* Summing Up
-** [[Image:analytics_sendnumber_summing_up.png]]
-* Download
-** Available formats: PDF, CSV
-* Automate
-** see AUTOMATED REPORT
+====== Pbx Objects ======
-==== Example: Send Number (External) ====
+* add multiple users / waiting queues etc...
-* [[Image:analytics_sendnumber_external_example.png|800px]]
+* if none is specified all pbx objects will be used
-==== Waiting Queue (Incoming) ====
+====== Remote Party ======
-Has the same range of functions like 'Send Number (External)', but instead of grouping by an external number, you can group by a waiting queue. If a call for example comes in through a trunk, connects to a waiting queue and then gets forwarded to a user, this wouldn't be considered as one call, but as a flow of calls. Thats Problematic for billing, so 'Waiting Queue (Incoming)' simplifies this by merging it into one call and displaying the actual caller and acceptor of the call through a waiting queue.
-==== Example: Waiting Queue (Incoming) ====
+* add multiple remote partys by dn / sip / e164
-* [[Image:analytics_waitingqueue_incoming_example.png|800px]]
+* if none is specified all remote partys will be used
-==== Waiting Queue (Employees) ====
+====== Time span ======
-Like 'Waiting Queue (Incoming)' the calls are grouped by a waiting queue and by the users in that waiting queue. Instead of a list of calls 'Waiting Queue (Employees)' will display all users in that waiting queue and also the call count, the call duration, the alert duration and the ⌀ call curation, the ⌀ alert duration.
-==== Example: Waiting Queue (Employees) ====
+* select time span from day to day
-* [[Image:analytics_waitingqueue_employees_example.png|800px]]
+* if none is specified it will use every call entry
-==== Automated Reports ====
+====== Waiting Time ======
+* set a min waiting time in seconds
+* set a max waiting time in seconds
+* if min is not set it will use 0 as a default
+* if max is not set it will use Infinity as a default
+====== Call Duration ======
+* set a min call duration in seconds
+* set a max call duration in seconds
+* if min is not set it will use 0 as a default
+* if max is not set it will use Infinity as a default
+====== Call Status ======
+* Accepted = answered call
+* Missed = unanswered call
+* Busy = unanswered call, but with the reason that the user was busy (ISDN Cause: 17)
+* No channel = unanswered call, but with the reason that an error occured (ISDN Cause: 1, 18, 26)
+====== Call Direction ======
+* filter: internal / external / internal & external
+* filter: incoming / outgoing / incoming & outgoing
+* filter: forwarded & transferred calls / without forwarded & transferred calls / only forwarded calls  / only transferred calls
+===== Filter (Waiting Queue Calls) =====
+groups calls after waiting queues
+[[File:Analytics-user-reporting-filter-wqc.png|none|thumb|Reporting filter "Waiting Queue Calls"|/Analytics-user-reporting-filter-wqc.png]]
+====== Query ======
+* pick "Waiting Queue Calls"
+====== Waiting Queues ======
+* add multiple waiting queues
+* if none is specified all waiting queues will be used
+====== Agents ======
+* add multiple remote agents (users)
+* if none is specified all agents will be used
+====== Time span ======
+* select time span from day to day
+* if none is specified it will use every call entry
+====== Call Direction ======
+* filter: internal / external / internal & external
+===== Output =====
+====== CSV-Export ======
+====== Table ======
+====== Table (Waiting Queue Calls) ======
+====== Tabs ======
+====== Data summary ======
+==== Automation ====
 Auotmated Reports can be created by clicking on the 'Automate' Button in 'Send Number (External)', 'Waiting Queue (Incoming)' and 'Waiting Queue (Employees)'. The current config for evaluating will be attached to the automated report except the date. Auotmated Reports will create PDFs in a given rythm. These PDFs will be in the Archive.
@@ Line 190: / Line 275: @@
 === Admin App ===
-[[Image:analytics_icon_admin.png|100px]]
+[[Image:analytics_icon_admin.png|100px|/Analytics_icon_admin.png|/Analytics_icon_admin.png]]
 ==== Configuration ====
+Set the pbx (ideally the master). This pbx will be used for replicating users and getting details about licenses. If not set, the first connected pbx will be used.
+The Pbx name can be found at: Devices App > Devices > 'Pick the PBX' > Admin Ui > PBX > Config > GENERAL > PBX Name. Alternative at Users Admin > Hamburgermenu > PBX Name.
-* set pbx name
+==== E-mail Server ====
-* licensing
+Needs to be set, if the user wants to receive E-Mail Notifications. In most cases is 'Sender E-Mail' equal to 'Username'. The 'Host' is normally localhost. For the 'Sender Displayname' we recommend 'Analytics App'. To test the sevice you can send a Test Mail.
+==== Export ====
+Will export the cdrs database as a csv.
+==== About the App ====
+Build version.
 <!--
@@ Line 206: / Line 299: @@
 <!-- Mandatory topic. -->
 <!-- Give information about costs and licensing model. Use formattings if needed -->
-Licensing: in beta it is free to use, but you need a license code by MediaRunway. To get this license please contact [mailto:myApps-sales@mediarunway.com myApps-sales@mediarunway.com].
+Licensing: innovaphone licensing, [https://www.innovaphone.com/en/services/licenses/partner-apps.html?app=Analytics&type=license#analytics how many licenses are needed is listed here].
-* Example: "Hello MediaRunway, we would like to test the Analytics beta app. Here is our authentication key 1113335557. This auth code you will find in the admin app under licensing.
+The Number of licenses has to be filled in the licenses input field of the Analytics admin pbx app object.
+Also only at the Analytics admin pbx app object should be activated the checkboxes like in the next screenshot, no active checkbox in the Analytics user pbx app object!
+[[Image:MediaRunway-Analytics-pbxObjAppConfig.png|400px|/MediaRunway-Analytics-pbxObjAppConfig.png|/MediaRunway-Analytics-pbxObjAppConfig.png]]
 ==Prerequisites==
@@ Line 226: / Line 323: @@
 <!-- MR-TODO: Replace NewAppName and versions text. What SDK version was used during development? With which platform versions was it tested? -->
 * MediaRunway Analytics 1.0 (133xxx)
-** innovaphone V13r3
+** innovaphone V13r3, V14r1
 ===Application versions used for interop testing===
@@ Line 244: / Line 341: @@
 <!-- If not present, no certificate will be given at all -->
 <!-- in any case you must be aware of the fact that any questions concerning configuration issues will be directly forwarded by innovaphone to you as manufacturer -->
-With the Analytics admin app you can configure the app.
 <!-- MR-TODO: In case it needs to be configured, place text here. If the configuration part is more than a few sentences, go ahead and add a new section below ==Installation==. See current apps as example. -->
-===Configure the Analytics app===
+=== CDRs ===
-This is to configure in the Analytics admin app:
+To collect Data about calls, the CDRs interface needs to be configured. Navigate to Devices App > Devices > 'Pick the PBX to get the CDRs from' > Admin Ui > Gateway > CDR1. The default configuration from CDR0 can be copied. Important is that the path needs to end with 'analytics/cdr'. One way to test the configuration is to do a test call and export the CDRs database in the Analytics Admin App. If its not empty, its very likely that its configured correctly.
-* the pbx name (of the pbx which should replicate the pbx user objects)
-This is to configure in the PBX under e.g. CDR1 (like for the reporting app under CDR0):
-[[Image:CDR1config.png|500px]]
+[[Image:analytics_cdr_config.png|700px|/Analytics_cdr_config.png|/Analytics_cdr_config.png]]
-* the "Adress" is the uri (without https) of the app platform
+* the 'Adress' is the uri (without https) of the app platform.
-* the "Path" for CDR is the same uri (also without https) which is shown in the "AP Manager" app at the app instance under "Webserver path"
+* the 'Path' for CDR is the same uri (also without https) which is shown in the 'AP Manager' app at the app instance under 'Webserver path'
 ==Installation==
@@ Line 275: / Line 368: @@
 ===AP manager settings===
 <!-- MR-TODO: Change the picture, adjust px to width of your picture. Replace newappname. -->
-[[Image:Analytics_ap_manager.png|800px]]
+[[Image:Analytics_ap_manager.png|800px|/Analytics_ap_manager.png|/Analytics_ap_manager.png]]
 ===PBX manager settings===
@@ Line 282: / Line 375: @@
 <!-- MR-TODO: Change the picture, adjust px to width of your picture. Replace newappname. -->
-[[Image:Analytics_pbx_manager.png|1000px]]
+[[Image:Analytics_pbx_manager.png|1000px|/Analytics_pbx_manager.png|/Analytics_pbx_manager.png]]
 ==Copyright information==

Howto:Analytics - MediaRunway - Partner App: Difference between revisions

Latest revision as of 11:50, 22 April 2026

Product Name

Certification Status

Category

Vendor

Description

Functions

Users App

Menu

Dashboards

Add Dashboard

Delete Dashboard

Edit Dashbaord

Add Widget

Delete Widget

Edit Widget

Set Widget time span

Widgets

Reaction time

Call volume

Utilization

Calls (Heatmap)

Reporting

Templates

Save current filters as template

Load template into filters

Filter (Standard)

Query

Pbx Objects

Remote Party

Time span

Waiting Time

Call Duration

Call Status

Call Direction

Filter (Waiting Queue Calls)

Query

Waiting Queues

Agents

Time span

Call Direction

Output

CSV-Export

Table

Table (Waiting Queue Calls)

Tabs

Data summary

Automation

Admin App

Configuration

E-mail Server

Export

About the App

Licensing

Prerequisites

Versions

Compatible innovaphone firmware versions

Application versions used for interop testing

Configuration

CDRs

Installation

Brief summary of the installation

AP manager settings

PBX manager settings

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