Reference9:Concept myPBX

Overview

• myPBX is a web application that comes with the innovaphone PBX starting from V9.
• Can be used by end users to do a number of common tasks: manage phone calls, presence, instant messaging, monitor contacts...

Application design

• JavaScript application in the browser for user interaction.
• Connected to the PBX using AJAX.
• Actual logic is implemented in the PBX.

myPBX launcher

• Opens myPBX
• Provides notifications
• Provides Hotkeys

Requirements

Web Browser

myPBX works with current versions of Firefox, Internet Explorer (from Version 8), Safari, Chrome and Opera. JavaScript must be enabled.

Features

Presence

• Manage own presence
• IM status is open when myPBX is started
• Phone status is open when a phone is registered

Profiles and contacts

• One contact list per profile
• Contact types (internal, external phone number, external SIP)
• Monitor presence, busy state and calls
• Visibility

Call control

• User can select one of the registred phones or mobility
• Initiate, clear, hold, transfer park
• Numbers: user defined, from LDAP search, from contact list, from call list

Directory search

• Can be connected to an internal and an external LDAP directory
• Config is stored in the phone config of the user

Call list

• Reporting as a database for calls
• View call flow
• Call back

Instant messaging

• Chat calls
• Chat conferences

Application sharing

• Application sharing can be started from an existing chat session.
• Livemeeting
• WebEx

Audio conferences

• The innovaphone conference interface can be integrated
• Unplanned audio conferences from a chat session

User password

• Changing the user password from myPBX may affect the phone registrations

Configuration

• myPBX has to be enabled in the configuration of the PBX. It is disabled by default.
• Only users with a password can login to myPBX.
• The LDAP configuration is taken from the phone config at the user object.