Reference9:Concept myPBX

Overview

• myPBX is a web application that comes with the innovaphone PBX starting from V9.
• Can be used by end users to do a number of common tasks: manage phone calls, presence, instant messaging, monitor contacts...

Target audience

• Assistance for typical phone users
• Special users like operators might need a different application

Features

• Presence
• Call control
• Instant messaging
• User configuration (i.e. call diversions)

Requirements

You need a current web browser with JavaScript enabled. We support current versions of Firefox, Internet Explorer (from Version 8), Safari, Chrome and Opera.

How it works

myPBX consists of two parts. On the one hand there is the user interface. It is an AJAX application that runs in a web browser. On the other hand the PBX holds a session object for each running user interface. This is where the actual logic is implemented. Both parts talk to each other using HTTP requests.

The picture shows how call control is done. The myPBX session has access to the phone registration as they are both located in the same PBX. Thus it can monitor and and create or modify calls.

Windows launcher

The launcher is a tool for integrating myPBX into the Windows desktop. It is not needed in order to use myPBX but it adds some convenient functions that are not available otherwise.

At startup it opens myPBX in a window that can be minimized to the system tray. The system tray icon also shows notifications on events like alerting calls or incoming chat messages. Additionally you can define a hotkey for dialling numbers out of any Windows application.

Details

Presence

• Manage own presence
• IM status is open when myPBX is started
• Phone status is open when a phone is registered

Profiles and contacts

• One contact list per profile
• Contact types (internal, external phone number, external SIP)
• Monitor presence, busy state and calls
• Visibility

Call control

• User can select one of the registred phones or mobility
• Initiate, clear, hold, transfer park
• Numbers: user defined, from LDAP search, from contact list, from call list

Directory search

• Can be connected to an internal and an external LDAP directory
• Config is stored in the phone config of the user

Call list

• Reporting as a database for calls
• View call flow
• Call back

Instant messaging

• Chat calls
• Chat conferences

Application sharing

• Application sharing can be started from an existing chat session.
• Livemeeting
• WebEx

Audio conferences

• The innovaphone conference interface can be integrated
• Unplanned audio conferences from a chat session

User password

• Changing the user password from myPBX may affect the phone registrations

Email integration

• Send emails from contact list
• h323 id should match the email name
• PBX name should match the email domain

Redirect to the user's PBX

• Einloggen auf Master
• Redirect zum richtigen Slave
• Standby-Fall

Configuration

• myPBX has to be enabled in the configuration of the PBX. It is disabled by default.
• Only users with a password can login to myPBX.
• The LDAP configuration is taken from the phone config at the user object.
• Only one registration for each device
• Registration with admin password mandatory for fixed registrations
• Naming conventions for users and PBXes