Howto:AttendIA - Jusan - Partner App: Difference between revisions

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==Product Name==
==Product Name==
<!-- Mandatory topic. -->
<!-- Place product logo. Use the application-tile-logo. Don't change logo size. -->
[[Image:AttendIALogo.png|100px|attendialogo.png/|attendialogo.png/]]
[[Image:AttendIALogo.png|100px|attendialogo.png/|attendialogo.png/]]
<!-- replace CompanyName & ProductName by real names and add URL to productpage -->
Jusan [https://jusan.es/en/solutions/chatbots-and-voicebots AttendIA]
Jusan [https://jusan.es/en/solutions/chatbots-and-voicebots AttendIA]


Line 18: Line 15:


==Vendor==
==Vendor==
<!-- Mandatory topic. -->
<!-- Place optional company logo. Don't change logo size. -->
[[Image:JusanSALogo.png|150px|jusansalogo.png/|jusansalogo.png/]]
[[Image:JusanSALogo.png|150px|jusansalogo.png/|jusansalogo.png/]]
<!-- Give some introducting words about the vendor itself. -->
<!-- At max 3 sentences, no novels. -->
Smart communication solutions for businesses: telephony, contact centers, call recording, IVRs, billing, and traffic analysis. Our systems support multichannel interactions across phone, WebRTC, WhatsApp, email, Facebook, Instagram, Rainbow, SMS, and Telegram. We also offer voice and chat bots — including those powered by generative AI — for natural, automated customer service.
Smart communication solutions for businesses: telephony, contact centers, call recording, IVRs, billing, and traffic analysis. Our systems support multichannel interactions across phone, WebRTC, WhatsApp, email, Facebook, Instagram, Rainbow, SMS, and Telegram. We also offer voice and chat bots — including those powered by generative AI — for natural, automated customer service.


<!-- For further information refer to vendor website via link -->
[https://jusan.es/en/home/ Jusan - About us]
[https://jusan.es/en/home/ Jusan - About us]


==Description==
==Description==
<!-- Mandatory topic. -->
[[Image:AttendIALogo.png|100px|attendialogo.png/|attendialogo.png/]]
<!-- place optional product logo or functional overview. -->
 
<!-- Give description about the main product purpose. -->
<!-- At max 3 sentences, no novels. -->
 
AttendIA is a generative AI-powered voice bot that sits at the front line of customer interaction. Once configured with your company’s own documentation (PDFs, DOCX files, Excel sheets, websites, etc.), AttendIA can instantly answer customer queries in natural language, 24/7. In addition to providing context-aware, AI-driven knowledge retrieval, it can be programmed to perform intelligent actions as configured, such as transferring calls, sending emails, creating support tickets, or querying back-end systems.
AttendIA is a generative AI-powered voice bot that sits at the front line of customer interaction. Once configured with your company’s own documentation (PDFs, DOCX files, Excel sheets, websites, etc.), AttendIA can instantly answer customer queries in natural language, 24/7. In addition to providing context-aware, AI-driven knowledge retrieval, it can be programmed to perform intelligent actions as configured, such as transferring calls, sending emails, creating support tickets, or querying back-end systems.


<!-- For further information refer to vendor product website via link -->
[https://jusan.es/en/solutions/chatbots-and-voicebots/ Jusan - About AttendIA]
[https://jusan.es/en/solutions/chatbots-and-voicebots/ Jusan - About AttendIA]
<!-- Some formatting WikiMedia supports:
==Title2==
===Title3===
'''xxx''' fat text
* - list item
-->
<!-- [[Image:ProductLogo.png]] -->
<!-- some text -->


==Functions==
==Functions==
<!-- Mandatory topic. -->
<!-- Give functional description about the application. Use formatting if needed -->
<!-- Preferred format is a short list of functions/buzz words offered by the product -->
* Natural language understanding and dialogue
* Natural language understanding and dialogue
* Answers based on custom documentation (PDF, DOCX, XLSX, websites, etc.)
* Answers based on custom documentation (PDF, DOCX, XLSX, websites, etc.)

Revision as of 10:28, 4 June 2025

jusansalogo.png/
jusansalogo.png/

Product Name

attendialogo.png/ Jusan AttendIA

Certification Status

Category

Vendor

jusansalogo.png/ Smart communication solutions for businesses: telephony, contact centers, call recording, IVRs, billing, and traffic analysis. Our systems support multichannel interactions across phone, WebRTC, WhatsApp, email, Facebook, Instagram, Rainbow, SMS, and Telegram. We also offer voice and chat bots — including those powered by generative AI — for natural, automated customer service.

Jusan - About us

Description

attendialogo.png/ AttendIA is a generative AI-powered voice bot that sits at the front line of customer interaction. Once configured with your company’s own documentation (PDFs, DOCX files, Excel sheets, websites, etc.), AttendIA can instantly answer customer queries in natural language, 24/7. In addition to providing context-aware, AI-driven knowledge retrieval, it can be programmed to perform intelligent actions as configured, such as transferring calls, sending emails, creating support tickets, or querying back-end systems.

Jusan - About AttendIA

Functions

  • Natural language understanding and dialogue
  • Answers based on custom documentation (PDF, DOCX, XLSX, websites, etc.)
  • 24/7 unattended voice interaction
  • Integration with innovaphone PBX via myApps
  • Configurable actions such as call transfer or email sending
  • Multitenant support for providers and resellers
  • Usage-based licensing with free tier for demo/testing

Multi-PBX ready

Cloud ready

Licensing

AttendIA licenses are based on monthly minutes and concurrent calls. A free tier allows one bot per tenant, with 30 minutes/month and one call at a time. To extend for production use, a paid license must be obtained directly from Jusan (hotline@jusan.es). 

Service(jusan-attendia)

Versions

Compatible innovaphone firmware versions

  • innovaphone V14r2
  • innovaphone V15r1

Application versions used for interop testing

  • jusan attendia V 14r2 1064 final
  • innovaphone V14r2 sr7

Configuration

Contact

Jusan
Ricardo Vázquez
Calle Vivero, 5, 1-1
28040 Madrid Spain
Main office: +34 914 560 110
Customer support: +34 914 560 120
Mail: hotline@jusan.com.es

For any questions please refer to our contact page.

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