Howto16r1:Firmware Upgrade V15r1 V16r1: Difference between revisions

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Revision as of 15:45, 28 April 2026

Applies To

This information applies to:

All 16r1 capable innovaphone devices

For a general overview of the upgrade process and a list of supported devices with 16r1, see Howto:Firmware Upgrade

Licenses

In case of cloud or rental model, don't worry about licenses.

If the system is licensed on premise, you'll need to regenerate the license file for v16 in https://portal.innovaphone.com/ and load into the system before upgrade (The system needs to have the SSC up to date).

Migration Policy

Before you begin, be sure that your whole installation is running the latest 15r1 service release. Create backups before you start and store them on an external location

AP Upgrade to Image 140037 or newer

First, upgrade your application platform to at least image version 140037. After that you can go ahead.

Upgrade Sequence

In systems of multiple units, it is important to update the tree from top to bottom. In other words, update the master unit first, and then the machines at the lower levels. If you're using a DevicesApp update job that updates the entire system at once, you don't need to do anything here.

TechAssist Upgrade Helper

Before you start, make sure that all TechAssist tests (you will receive the required tests in the last update in the previous major version) labelled Pre Upgrade: xy are positive, if available
When you are finished, make sure that all TechAssist tests (you will receive new tests with the upgrade) are positive

Changes visible to the end customers

Listed here are changes that should be communicated by resellers to end users prior to a upgrade, as the change will be visible/audible in the behaviour of the application/device.

16r1 introduces the feature of Reconnect Calls for Seamless Handover & Roaming. As a result, users will receive visual (MyApps or phone display) and audio (in-band tone) notifications when an active call is reconnected.

Manual steps needed after upgrade

If the installer is not used for a new installation, some new default settings are not set. Please evaluate per app whether you want to configure the new default settings manually.

Connector for Microsoft 365

If you plan to use the new Contact Search feature of the Connector for Microsoft 365, you need to perform two manual Steps:

Create the microsoft365-api app object by using the Settings template
Assign the microsoft365-api app object to every user who should be able to use the new Contact Search feature. (Of cause, you can use a template for that)

For a more detailed guide, please refer to the how-to article: Howto16r1:Configure Contact Search by Connector for Microsoft365#Creating the PBX app object using the PBX Manager Plugin

Remote Control

In order to use the Admin Configuration Panel of the Settings App – AP Remote Control, it is necessary to grant access to the admin API, available in the App tab of the Remote Control App object.

Working

For badge counts to work, the Working Manager app object must have Websocket and PbxSignal enabled. For the Connect integration of the Working app, Websocket, Services and connect(in the Apps tab) must be enabled in the Working User app.

Switchboard

For the Connect Integration (Call Notes) to work, the Switchboard App must have the Services (App-tab) and connect or messages (Apps-tab) enabled (the name depends when the PBX was installed).

Projects

Projects requires App platform version 140029 or higher, so updating the App Platform before Projects is recommended.
The Store will prohibit the update if the App Plattform does not have the minimum required version.
For some extra admin-functionalities the Projects App Object needs to have an admin mode (App-tab).
Easiest way to set this new mode is to the open the Projects App via the Projects Plugin Settings App and to re-apply it (click the OK-button). The same plugin can also be used to distribute this mode via the Config Templates.
The App Platform requires the correct Time and a Timezone set under AP Manager/Settings/General.
This is needed for some automatic cleanup of deleted items and automatic task status updates (done around 00:00h on the due date).

For legacy support only: Change TLS Profile

The Normal profile has been updated to allow only TLS 1.3 and TLS 1.2. This setting is compatible with all supported firmware versions. So you don't need to do any changes. However if you need older TLS versions for compatibility with legacy devices, consider changing the TLS profile to Legacy. In that case please see Reference16r1:IP4/General/TLS for details.

New Apps

New Apps will not be installed automatically by the upgrade. The installation description of new apps is usually in the concept article. Please rate per app whether you want to install/use the new app and configure it manually.

App Charts: Reference16r1:Concept_App_Charts
App Polls: Reference16r1:Concept App Polls
App MQTT Broker: Reference16r1:Concept_App_MQTT_Broker
App Service Conference Scaler: Reference16r1:Concept_App_Service_Conference_Scaler
App Service Conference Transcriptions: Reference16r1:Concept_App_Service_Conference_Transcriptions
App Service Transcriptions: Reference16r1:Concept_App_Service_Transcriptions
App Service Documents: Reference16r1:Concept_App_Service_Documents
App Service Connector for Whatsapp: Reference16r1:Concept_App_Service_Connector_for_Whatsapp
App Service IP: Reference16r1:Concept App Service IP

New environment for App Platform

The new App Platform Container provides an Docker container. This container offers a ready-to-use environment for myApps applications and the innovaphone PBX.

Removed

The following software is no longer included.

IP110A (can still be used with 15r1 firmware on current PBX versions)
IP240A (can still be used with 15r1 firmware on current PBX versions)
CA on CF card feature

Deprecated

The following software is based on legacy technology, with no further development and limited maintenance and support.

Nothing

Previously deprecated and now no longer supported

The following software is based on legacy technology, with no further development and no more maintenance and support.

Nothing

Known Problems

Long Update-duration

When you update, it can be up to 10 minutes before you have access to your app platform again.

@@ Line 25: / Line 25: @@
 Listed here are changes that should be communicated by resellers to end users prior to a upgrade, as the change will be visible/audible in the behaviour of the application/device.
-* ''Nothing''
+* 16r1 introduces the feature of [[Reference16r1:Concept_Reconnect_Calls | Reconnect Calls for Seamless Handover & Roaming]]. As a result, users will receive visual (MyApps or phone display) and audio (in-band tone) notifications when an active call is reconnected.
 == Manual steps needed after upgrade ==