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| As of today (May 2022) we support firmware versions 13r2, 13r1, 12r2 and 11r2.
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| This article explains the rule behind this.
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| ==Applies To== | | ==Applies To== |
| This information applies to all innovaphone products and firmware | | This information applies to all devices running |
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| == What it means ==
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| The firmware described here is being supported by us generally (that is, support tickets may be opened). However, on specific devices, firmware support may end earlier due to technical restrictions. See [[Howto:Firmware Upgrade]] for details.
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| == Basic explanation of the supported versions ==
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| === Structure of version numbers ===
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| Version numbers are composed as followed: V<span style="background-color: yellow">(Major Version)</span>r<span style="background-color: orange">(Minor Version)</span>sr<span style="background-color: lightgreen">(Service Release)</span><br />
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| This means for example for <code>V13r2sr10</code>:
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| * Major Version: V<span style="background-color: yellow">13</span>
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| * Minor Version: r<span style="background-color: orange">2</span>
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| * Service Release: sr<span style="background-color: lightgreen">10</span>
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| === General rule for supported versions ===
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| We support the <code>2 latest minor versions in the latest major version</code> '''and''' <code>the latest minor version in the 3 latest major versions</code>
| | * Firmware V10.00 and earlier, all builds |
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| ;Examples
| | ==More Information== |
| :If the latest version is 13r2, we support 13r2 and 13r1 as the latest minor versions and 13r2, 12r2 and 11r2 as the latest major versions.
| | ===Problem Details=== |
| :If the latest version is 13r3, we support 13r3 and 13r2 as the latest minor versions and 13r3, 12r2, 11r2 as the latest major versions.
| | With the release of Version V13r1, we have discontinued support for: |
| :If the latest version is 14r1, we support 14r1, 13r3 as the latest minor versions and 14r1, 13r3, 12r2 as the latest major versions.
| | *''Firmware V7.00'' (last version hotfix40) |
| | *''Firmware V8.00'' (last version hotfix44) |
| | *''Firmware V9.00'' (last version hotfix57) |
| | *''Firmware V10.00'' (last version sr49) |
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| ==== Special exceptions ====
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| As is often the case, there are of course exceptions to every rule. In this case, the exceptions to the above rules are as follows.
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| * V6 firmware on an IP21 in order to take advantage of the AUX or door interface will continue to be supported. (Support will end at latest once a replacement product featuring a door and AUX interface is released.)
| | ''Firmware V6.00'' (last version sr2-hotfix18) had been discontinued earlier. |
| * Linux Application Platform V10.00 inclusive Applications, the latest service release
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| * TAPI V8.00, latest release
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| * Queue Monitor (iQM) V8.00, latest release
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| * Operator V9.00, latest release
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| * Voice Recording 2014 V8.00, latest release
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| * log2pcap V6.00, latest release
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| * Wireshark DLLs V6.00, latest release
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| ===Problems with old versions=== | | ===Resolution=== |
| If you have issues which can not be fixed by changing the configuration, you need to upgrade to a more recent version. | | If you have issues which can not be fixed by changing the configuration, you need to upgrade to a more recent major version. |
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| == Related Articles == | | == Related Articles == |
| * [[Howto:Firmware Upgrade]]
| | [[Support:End of Life for Linux Application Platform V9.00]] |
| * [[Support:End of Life for Linux Application Platform V9.00]]
| | <!--*[[Main_Page|wiki-innovaphone]]--> |
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| [[Category:Problem|{{PAGENAME}}]] | | [[Category:Problem|{{PAGENAME}}]] |
Applies To
This information applies to all devices running
- Firmware V10.00 and earlier, all builds
More Information
Problem Details
With the release of Version V13r1, we have discontinued support for:
- Firmware V7.00 (last version hotfix40)
- Firmware V8.00 (last version hotfix44)
- Firmware V9.00 (last version hotfix57)
- Firmware V10.00 (last version sr49)
Firmware V6.00 (last version sr2-hotfix18) had been discontinued earlier.
Resolution
If you have issues which can not be fixed by changing the configuration, you need to upgrade to a more recent major version.
Related Articles
Support:End of Life for Linux Application Platform V9.00