Howto:AttendIA - Jusan - Partner App

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Product Name

Jusan AttendIA

Vendor

Smart communication solutions for businesses: telephony, contact centers, call recording, IVRs, billing, and traffic analysis. Our systems support multichannel interactions across phone, WebRTC, WhatsApp, email, Facebook, Instagram, Rainbow, SMS, and Telegram. We also offer voice and chat bots — including those powered by generative AI — for natural, automated customer service.

Jusan - About us

Description

AttendIA is a generative AI–powered voice bot that sits at the front line of customer interaction. Once configured with your company’s own documentation (PDFs, DOCX files, Excel sheets, websites, etc.), AttendIA can instantly answer customer queries in natural language, 24/7.

In addition to providing context-aware information, it can be programmed to perform intelligent actions—such as call transfers, which are available out of the box, or more advanced workflows like sending emails, creating support tickets, or interacting with back-end systems. These extended capabilities may require specific integration support, depending on the use case.

Designed for seamless integration with your existing innovaphone PBX (via the myApps platform), AttendIA elevates customer service by combining AI-driven knowledge retrieval with configurable automation.

Jusan - About AttendIA

Functions

Bot role selection

Voices and Languages

Bot Knowledge Base

Bot actions definition

AI-Driven Voice Assistant

Deep natural-language understanding and dialog management, enabling fluid, human-like conversations over the phone.

Dynamic Knowledge Ingestion

Pulls and indexes content from any number of PDFs, Word docs, spreadsheets and individual web pages into a structured knowledge base—fully editable for human curation.

24/7 Autonomous Call Handling

Delivers unattended voice support around the clock with concrete, practical answers sourced from the documentation loaded during bot configuration. For example, consulate bots pre-loaded with the relevant legislation can guide callers through nationality application requirements, providing real-time technical-legal assistance. Calls can be seamlessly escalated to live agents according to the configuration of call-transfer actions.

SIP-Level PBX Integration

Bridges into innovaphone via myApps over a secure SIP trunk, requiring only DDI and firewall rules for rapid deployment.

Programmable Actions & IVR Routing

Configure unlimited, logic-driven call-transfer rules out of the box—no additional integration required. Each rule includes a “when to execute” condition, where you can define highly specific logic to determine when and why a call should be transferred. This logic goes far beyond simple caller ID or DDI filters—it can reflect sophisticated operational criteria. The bot uses its conversational understanding to evaluate whether the conditions for a given transfer are met. Through natural dialogue, including follow-up questions when needed, the assistant identifies the caller’s true intent and applies the right transfer logic. For example, in an insurance firm, transfer decisions may depend on whether the caller is reporting a home or auto incident, whether it's a auto single or multi-party accident, or whether they are initiating a claim versus requesting cancellation. In such cases, the bot doesn’t just recognize keywords—it interprets context and meaning, enabling intelligent call routing that would otherwise require a human operator. For even more advanced workflows—such as email notifications, bookings (table, room, taxi), appointment scheduling, and other integrations—Jusan Customer Support can assist with bespoke extensions.

Multilingual & Multi-Voice Engine

Each bot can be configured to support multiple languages and regional variants, selecting from an extensive catalog of AI-grade voices. These voices are powered by advanced neural TTS models—far beyond traditional synthetic speech—offering natural prosody, tone, and expressiveness. You can preview your welcome message in any voice before finalizing your choice, ensuring it fits your brand’s tone perfectly. Many of the available voices are multilingual, allowing a single voice to fluently read mixed-language messages—ideal for scenarios involving international users or bilingual communication. Whether you need warmth, formality, or a regional accent, there is a voice that matches both your intent and your audience.

Fine-Grained Knowledge Categorization

For configurations requiring large knowledge bases, documents can be tagged by category, allowing the AI to narrow its search scope. This prevents information overload and improves both response speed and accuracy by ensuring the assistant consults only the most relevant subset of the knowledge base for each query.

Multi-Tenant Architecture

Centralized management for distributors and integrators to provision, monitor, and report on all their end-customer accounts from a single console.

Flexible Licensing Model

The free trial includes one bot per customer, one simultaneous call channel, and a maximum of 30 minutes of total call time per bot—ideal for demonstration and testing purposes only. A paid license (400 € one-time setup fee + 110 €/month per channel) unlocks unlimited monthly usage, the ability to scale with multiple channels, and access to advanced bot integrations under tailored commercial agreements.

Live Dashboard & Analytics

Track call volumes, session metrics and action outcomes in real time—identify trends and optimize your bots without leaving the interface.

Licensing

The AttendIA application currently uses a standalone licensing model, fully managed by Jusan. Innovaphone does not provide licensing services for this application at this time.

To acquire a license or request pricing information, please contact Jusan directly at: hotline@jusan.com.es

A valid license is required to use the AttendIA application in production environments.

Note: Integration with the innovaphone licensing system is planned for a future release.

Specifics

• This license is tenant-based and applies per innovaphone tenant (one license per tenant).

• Free Tier (no charge):
  • A Provider user account may be created without a license.
  • Each Provider can create multiple Tenant user accounts.
  • Each Tenant may deploy exactly one AttendIA bot.
  • That single bot is limited to a preset maximum of 30 minutes total of bot audio interaction and restricted to one concurrent call channel.
  • Once those 30 free minutes or the single channel are exhausted, subsequent calls will return a busy tone until a Paid License is obtained.
  • Integrators should configure the innovaphone trunk’s busy-signal handling so that, in both scenarios (exceeded free minutes or a second concurrent call), the call overflows to an alternate destination—this ensures no call is lost.
  • This free tier enables service providers to install AttendIA on their innovaphone PBX, demonstrate its capabilities to prospective tenants, and validate basic functionality before purchasing a production license.

• Paid License (2025 Pricing):
  • Each concurrent channel: €110 per month. Unlimited usage per channel.
  • One-shot deployment fee: €400 (flat, charged once upon initial setup).
  • The Paid License includes unlimited bot creation and unlimited AI usage per bot; there is no additional charge for AI compute or minutes once on a Paid License.

• License usage is debited monthly based on the selected subscription tier (base channels plus any additional channels).
• AttendIA license validation occurs at runtime; if a tenant reaches its concurrent-channel limit, further calls will return a busy tone.
• The AttendIA app version must be greater than or equal to the innovaphone myApps platform version in use.
• Licensing category: License through partner.

Versions

Compatible innovaphone firmware versions

• innovaphone V14r2
• innovaphone V15r1

Application versions used for interop testing

• jusan attendia V14r2 1074 final
• innovaphone V14r2 sr7

Configuration

AttendIA configuration on innovaphone myApps PDF

The configuration steps above are intended to be performed by an innovaphone distributor or system integrator. AttendIA is installed as an innovaphone myApps application and requires only a few configuration steps before it is operational. First, you must register a Distributor account (one per email domain) through the “Sign up as a distributor” link. Under that account you then create Customer entries by assigning each customer a SIP trunk to innovaphone.fidelitycloud.es:6060/TCP, opening the AttendIA server firewall to the customer’s PBX IP, and specifying a Direct Dial-In (DDI) number.

Once a customer is registered, navigate to the Bots panel to create a virtual assistant. Each bot is defined in three stages:

• Customization – name, role, language/voice and company details;
• Knowledge Base – add free-text snippets, URLs or documents for the bot to reference;
• Actions – configure call-transfer actions with identifiers, triggers and destination numbers. Other actions (e.g., reservations, email notifications) require additional integration support from Jusan Customer Support.

The free tier allows the creation of one bot per customer only. To add further bots under the same customer account, a paid AttendIA license is required.

Finally, switch to the Configuration tab to add IVR rules that map incoming DNIs to your bot: define “From” (optional caller-ID filter), “To” (customer DDI), enable the rule, and select the bot. With this in place, AttendIA on innovaphone is fully set up and ready for testing.

For a complete, step-by-step guide—including illustrated screenshots—please refer to the detailed PDF document linked above.

Contact

Jusan, s.a.

Ricardo Vázquez

Calle Vivero 5, 1-1

28040 Madrid Spain

Main office: +34 914 560 110

Customer support: +34 914 560 120

Mail: hotline@jusan.com.es

For any questions please refer to our contact page.