Howto13r1:Access Voicemail Files
Applies To
This information applies to
- v13r1 and up
More Information
This article documents how to access voicemail related files such as personal announcements and voicemail-xml-scripts used in the V13-VoicemailAPP.
File Types
Personal Data
Personal voicemail data such as announcements are located within the VoicemailAPP-filesystem and are accessible via WebDAV by use of an appropriate client (e.g. WinSCP).
Here's a step-by-step guidance how to access those data by use of WinSCP:
- open WinSCP webav client
- create a new network connection
- use protocol: webdav
- use encryption: TLS
- use Host: AppPlatform (e.g. "apps.system.tld")
- step to Advanced section
- at environment/directories add: <system>/voicemail_<country>/vm_files
- Save access profile and connect with the credentials "instance_name" and "instance_password"
- If unknown, "instance_password" may be changed at the vm-instance AND also at the vm-object AND services:
Now one can will find the user directories with the corresponding sub-directories (personal, store).
Then copy the encoded personal greetings to this location.
Global Data
Global voicemail data such as voicemail-xml-scripts and announcement are located within the AppPlatform-filesystem. Access is possible by a combination of WebDAV and SSH.
Here's a step-by-step guidance how to access those data:
- To exchange the VM-package or parts of it, first download a country-specific voicemail-package from the download page.
- Unpack the webbuild.zip file. Inside another file called httpfiles.zip is contained. Unpack this too.
- Inside the directory httpfiles, one can find language specific announcements and voicemail-xml-files
- Edit/change/replace with your own xml data
- Zip directory httpfiles again
Since 13r1sr4:
- Step to Apps-App
- In main menu bar select "Settings" and enable "Developer Mode"
- Select the installed voicemail app and choose "App-Upload" in top menu bar
- In new window, select "+Add Files", choose the changed httpfiles.zip and store to upload
Remark: upon VoicemailAPP-update via AppStore, any above made changes are lost.