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A user with 2,174 edits. Account created on 13 April 2007.

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17:1417:14, 21 February 2013 diff hist empty Reference9:IQM Agent Help ‎ New page: Version 2.00 image:IQMIVR499.png image:IQMIVR500.png
17:1417:14, 21 February 2013 diff hist empty File:IQM500.png ‎No edit summary current
17:1417:14, 21 February 2013 diff hist empty File:IQM499.png ‎No edit summary current
14:5814:58, 21 February 2013 diff hist empty m Reference9:IQM Server Setup ‎No edit summary

10:0110:01, 15 February 2013 diff hist empty m Howto:IQM CallBack requests ‎No edit summary
08:4908:49, 15 February 2013 diff hist empty m Howto:IQM CallBack requests ‎No edit summary

17:0917:09, 13 February 2013 diff hist empty Howto:IQM CallBack requests ‎ New page: Some Call-Center (CC) handles a lot of mostly simple standard requests. For example Customer who request an appointment. During heavy traffic those requests “on top” of the normal wo...
16:3616:36, 13 February 2013 diff hist empty File:IQMIVR07.png ‎No edit summary current
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16:3416:34, 13 February 2013 diff hist empty File:IQMIVR01.png ‎No edit summary current

17:0717:07, 11 February 2013 diff hist empty m Reference9:IQM Agent Setup ‎No edit summary

16:5916:59, 28 January 2013 diff hist empty m Howto:Multiple Emergency Calls ‎No edit summary current
16:5616:56, 28 January 2013 diff hist empty Howto:Multiple Emergency Calls ‎ New page: In the scenario there are one or several extensions being called in case of emergency. In emergency situations a simple procedure is an advantage, and therefore an emergency call should ...

11:3611:36, 21 January 2013 diff hist empty m Howto:Innovaphone Desktop Display (iDD) ‎No edit summary
11:3511:35, 21 January 2013 diff hist empty m Howto:Innovaphone Desktop Display (iDD) ‎No edit summary
10:1910:19, 21 January 2013 diff hist empty m Howto:Innovaphone Desktop Display (iDD) ‎No edit summary

17:2117:21, 29 November 2012 diff hist empty m Howto7:Routing incoming calls based on a PBX-Directory ‎No edit summary
17:2017:20, 29 November 2012 diff hist empty m Howto7:Routing incoming calls based on a PBX-Directory ‎No edit summary
17:1917:19, 29 November 2012 diff hist empty m Howto7:Routing incoming calls based on a PBX-Directory ‎No edit summary
17:1817:18, 29 November 2012 diff hist empty m Howto7:Routing incoming calls based on a PBX-Directory ‎No edit summary
17:1217:12, 29 November 2012 diff hist empty m Howto7:Routing incoming calls based on a PBX-Directory ‎No edit summary
16:4916:49, 29 November 2012 diff hist empty Howto7:Routing incoming calls based on a PBX-Directory ‎ A external call stored in the PBX directory is connected automatically to a defined extension.

17:4917:49, 2 November 2012 diff hist empty m Howto:Ticketing ‎No edit summary
16:2916:29, 2 November 2012 diff hist empty m Howto:Ticketing ‎No edit summary
16:2616:26, 2 November 2012 diff hist empty Howto:Ticketing ‎ New page: '''Summary''' '''Howto Create a simple Ticketing System.''' Users of this solution are typically small companies with a very special, but logical request: calls should be recorded and a ...
16:2416:24, 2 November 2012 diff hist empty File:TSMS07.png ‎No edit summary current
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09:0209:02, 19 September 2012 diff hist empty m Reference9:Concept iQM QueueMonitor ‎No edit summary

09:0809:08, 6 September 2012 diff hist empty m Howto:IQM Agent Hot-desking ‎No edit summary

13:3513:35, 5 September 2012 diff hist empty m Howto:IQM Agent Hot-desking ‎No edit summary
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13:3113:31, 5 September 2012 diff hist empty Howto:IQM Agent Hot-desking ‎No edit summary
13:2413:24, 5 September 2012 diff hist empty m Howto:IQM - Overview ‎No edit summary
13:2413:24, 5 September 2012 diff hist empty m Howto:IQM Agent Hot-desking ‎ New page: This article describe how free seeding can be realized using iQM. “Free seeding” basically means that an Agent can work from any Phone. That is the simple interpretation. The extende...
10:2910:29, 5 September 2012 diff hist empty m Reference9:IQM Agent Setup ‎No edit summary

14:5914:59, 4 September 2012 diff hist empty m Howto:ClickToDial ‎No edit summary

11:4411:44, 31 August 2012 diff hist empty m Howto:IQM - Overview ‎No edit summary
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