Howto:Quescom Mobility Services Pack - SIP Testreport

Innovaphone Compatibility Test Report

Summary

Mobility Services Pack

QuesCom Mobility Service Pack is a solution to deliver a One Number reach whether the user is in the office or on the road. Users receive all calls and faxes on a single number (DDI). Not only does the user receive his office calls on his mobile, but all his calls appear to originate from his desk phone. The user's physical location and mobile phone number remain private.

• Features:
  • Direct Dial In
  • Fax over IP (T.38)/Fax to email
  • DTMF
  • Multiple Ring
  • Vcc
  • Conferencing
  • Mobile Client for Nokia E & N Series (MobiQ®)
  • Gsm Gateway

• Supported Codecs by the QuesCom
  • G711
  • G729
  • G723
  • G726
  • T.38 UDP

Current test state

This product is being tested right now. The test is not yet completed.

Testing Enviroment

Scenario

The QuesCom needs two numbers to adress the Mobility Services Pack features , in our Testszeario:

Mobility access number is 8

The VCC (Voice Call Continuity) number is 9

Mobility Access Features

Calls received are redirected in accordance with rules and filters defined by the user.

Personal Call Manager

User Web interface for handling redirections and profiles.

Mobile Extension

Access to PBX-like functions from any registered mobile phone: call hold, call resume, conference call, switching between calls, transfer, selection of redirection profiles.

Mobile Least Cost Routing

VCC

To forward a call from a Gsm phone to the associated Phone (in our test scenario the fixed Ip Phone), the associated Phone needs only to dial the VCC number- and gets then immediate the call from the Gsm phone.

Test Results

For more information on the test procedure, please read the following wiki article: SIP Interop Test Description. Bold lines in the test results indicate a KO-criteria.

Basic Call

Tested feature	Result
call using g711a	Yes
call using g711u	Yes
call using g723	Yes
call using g729	Yes
Overlapped sending	Yes
early media channel	Yes
Fax using T.38	Yes
CGPN can be supressed	Yes
Reverse Media Negotiaton	Yes
Long time call possible(>30 min)	Yes
Voice Quality OK?	Yes

Direct Dial In

Tested feature	Result
Inbound(Provider -> Innovaphone)	Yes
Outbound(Innovaphone -> Provider)	Yes

DTMF

Tested feature	Result
DTMF tones sent correctly	Yes
DTMF tones received correctly	Yes

Hold/Retrieve

Tested feature	Result
Call can be put on hold	Yes
Held end hears music on hold / announcement from PBX	Yes
Held end hears music on hold / announcement from provider	No

Transfer with consultation

Tested feature	Result
Call can be transfered	Yes
Held end hears music on hold	Yes
Call returns to transferring device if the third Endpoint is not available	Yes

Transfer with consultation (alerting only)

Tested feature	Result
Call can be transfered	Yes
Held end hears music on hold or dialing tone	Yes
Call returns to transferring device if the third Endpoint is not available	Yes

Blind Transfer

Tested feature	Result
Call can be transfered	Yes
Held end hears dialing tone	Yes

Broadcast Group & Waiting Queue

Tested feature	Result
Caller can make a call to a Broadcast Group	Yes
Caller can make a call to a Waiting Queue	Yes
Announcement if nobody picks up the call	Yes

Configuration

Firmware version

All innovaphone devices use V7 08-70107 as firmware.

Quescom version : IAD05.00B402P000/ent

SIP Trunk to QuesCom

Configuring the Sip trunk to the quescom gateway - this is an Gateway without registration, only the Ip address of the quescom is needed to configure.

Parallel Ringing

For configuring the parallel ringing (mobile phone and fixed phone) and also the routing from Pbx to QuesCom .

Therefore a gateway with register as gateway mode needs to be configured.

In the Alias List (see picture below) the name and number of the pbx extension needs to be configured, for configuring more users simply add them in the Alias list .

In the Pbx there is then 2 registrations one one User object , one the local Ip Phone and one registration for the Gateway (described above)

Enable Twin Phones on the user Object (for the One Number/parallel ringing User).

If the Twin Phones is active and having a call e.g on the fixed Phone- a second call is signalled - this second call will only be signalled on the phone the User is connected with.- the second registered phone will not ring and therefore will not have a missed call shown in the call list.

Also a Vcc (Voice Call Continuity) feature is possible- so forwarding the established call from the fixed phone to the second registered phone (in our case the mobile phone) - simply forward the call to the own extension.

There must be a gateway configured that points back from the QuesCom into the pbx (e.g calls from the Gsm phone to a pbx extension ).

[[image:Howto-Quescom_Mobility_Services_Pack_-_SIP_Testreport_Quescom_7.png]

Also this Gateway addresses Numbers that are not known in the Pbx (the Mobility Access and VCC Number 8 and 9) , therfore configure a gateway Object in the pbx.

[image:Howto-Quescom_Mobility_Services_Pack_-_SIP_Testreport_Quescom_10.png]

And set in the Pbx/general this Gateway Object as Root node external calls

[imgae:Howto-Quescom_Mobility_Services_Pack_-_SIP_Testreport_Quescom_9.png]]

Route Settings

For routing calls to the QuesCom there mus be a route configured that points from the "parallel ringing Gateway" (the Gateway what registers to the Users in the pbx) to the QuesCom

Calls coming from the Provider must always go first into the QuesCom (for the Vcc and Mobility feature )

Therefore a route is defined what routes all calls beginning with 8 direct into the QuesCom .

As described in the Scenario above the Mobility Service is addressed with extension 8 (so the Mobi client from QuesCom dials automatically the 8 followed by the destination number)

Calls comming from the Quescom (e.g mobile phone) and should be routed into the Isdn

[imgae:Howto-Quescom_Mobility_Services_Pack_-_SIP_Testreport_Quescom_8.png]

And for calls from the QuesCom into the pbx - configure a emty route below.