Howto:MidaVoiceAttendant - Mida Solutions - 3rd Party Product

Product Name

Mida Voice Attendant, product page

Certification Status

This product is being tested right now. The test is not yet completed.

Functions

Mida Voice Attendant is an automated attendant solution that allows callers to be automatically transferred to specific extensions without any manual operation. It uses flexible and configurable IVR interface and a powerful Voice Recognition tool for the recognition of the name or of the office the caller is looking for.

Technology leader Loquendo (www.loquendo.com) tools are used for Voice Recognition (ASR) and Speech Generation (TTS).

Main features of Mida Voice Attendant application are:

• Automatic Voice Recognition – no need of manual operations for phone call management
• Configurable escalation process in case of troubles
• High performances ASR engine used (Loquendo)
• Destination number availability check: the system transfers the call only in case of availability, and triggers different configurable behaviors in case not
• Caller independent: the system works properly, no matter who the Caller is
• Easy to use, without need of technology experts

Version

1.2.3

Vendor

http://www.midasolutions.com

Description

Mida Voice Attendant is an automated attendant solution that works in SIP VoIP environments, triggering different actions depending from time schedule. All different behaviors are configurable depending to customer needs.

During working time, the system gives a welcome message and, after that, asks for the identifier (name or office, for example) of the person the calling is looking for. Thanks to this information the phone call is forwarded to the destination number while a courtesy message is sent to the caller. Depending on configuration, different actions may be put in place in case the called number is busy or not answering: message back to the caller, call transfer to Voice Mail or to a different number, activate a specific queue waiting for called number availability, while an information message is sent back to the caller.

Out of working time, the system send a message to the caller related to the working status, and triggers one of the following behaviors, depending on configuration:

• Courtesy message and hang up
• Call transfer to an external number
• Call Transfer to Voice Mail

Easy to use WEB interface is available for configuration and management of the system; powerful statistics to check system behavior are available in automatic way. Main capabilities of WEB configuration interface are:

• Modify default messages provided with the Voice Attendant product with custom messages according to customers needs
• Modify working time parameters
• Keep simple directory lists, without being experts of Voice Recognition Tools Grammatik

Competitive Analysis

Mida Voice Attendand is a unique solution for enabling Automatic Voice Recognition. Main focus of our solution is:

• Quality: Loquendo engine is used, market leader in voice technology
• Reliability: each call is answered and is managed according to the configured path
• Customizations: Mida is available to work with the customer and find the best solution for its business
• Easy to use: no training nor difficult configuration, the system automaticaly generates its wording data base
• Best customer management, by using customized voice messages both in answering and in transferring phases

Contact

Marco Cortese
Mida Solutions
via Vigonovese, 115
35127, Padova
Tel:	+39 049 762 9752
Fax:	+39 049 870 8721
Mail:	marco.cortese@midasolutions.com