Howto:AttendIA - Jusan - Partner App
Product Name
Jusan AttendIA
Certification Status
Category
Vendor
Smart communication solutions for businesses: telephony, contact centers, call recording, IVRs, billing, and traffic analysis. Our systems support multichannel interactions across phone, WebRTC, WhatsApp, email, Facebook, Instagram, Rainbow, SMS, and Telegram. We also offer voice and chat bots — including those powered by generative AI — for natural, automated customer service.
Description
AttendIA is a generative AI-powered voice bot that sits at the front line of customer interaction. Once configured with your company’s own documentation (PDFs, DOCX files, Excel sheets, websites, etc.), AttendIA can instantly answer customer queries in natural language, 24/7. In addition to providing context-aware, AI-driven knowledge retrieval, it can be programmed to perform intelligent actions as configured, such as transferring calls, sending emails, creating support tickets, or querying back-end systems.
Functions
- Natural language understanding and dialogue
- Answers based on custom documentation (PDF, DOCX, XLSX, websites, etc.)
- 24/7 unattended voice interaction
- Integration with innovaphone PBX via myApps
- Configurable actions such as call transfer or email sending
- Multitenant support for providers and resellers
- Tenant and channel-based licensing with free tier for demo/testing
- Supports English, German, Spanish, and French for listening, responding, and speaking
- Documentation used for answers can be in any language
Multi-PBX ready
Cloud ready
Licensing
Licensing
The AttendIA application currently uses a standalone licensing model, fully managed by Jusan. Innovaphone does not provide licensing services for this application at this time.
To acquire a license or request pricing information, please contact Jusan directly at: hotline@jusan.com.es
A valid license is required to use the AttendIA application in production environments. Trial or demo licenses may also be requested through the same contact.
Note: Integration with the innovaphone licensing system is planned for a future release.
Specifics
- This license is tenant-based and applies per innovaphone tenant (one license per tenant).
- Free Tier (no charge):
- A Provider user account may be created without a license.
- Each Provider can create multiple Tenant user accounts.
- Each Tenant may deploy exactly one AttendIA bot.
- That single bot is limited to a preset maximum of 30 minutes total of bot audio interaction and restricted to one concurrent call channel.
- Once those 30 free minutes or the single channel are exhausted, subsequent calls will return a busy tone until a Paid License is obtained.
- Integrators should configure the innovaphone trunk’s busy-signal handling so that, in both scenarios (exceeded free minutes or a second concurrent call), the call overflows to an alternate destination—this ensures no call is lost.
- This free tier enables service providers to install AttendIA on their innovaphone PBX, demonstrate its capabilities to prospective tenants, and validate basic functionality before purchasing a production license.
- Paid License (2025 Pricing):
- Base subscription: €250 per month for up to 2 concurrent channels.
- €80 per month for each additional concurrent channel beyond the first two.
- One-shot deployment fee: €400 (flat, charged once upon initial setup).
- The Paid License includes unlimited bot creation and unlimited AI usage per bot; there is no additional charge for AI compute or minutes once on a Paid License.
- License usage is debited monthly based on the selected subscription tier (base channels plus any additional channels).
- AttendIA license validation occurs at runtime; if a tenant reaches its concurrent-channel limit, further calls will return a busy tone.
- The AttendIA app version must be greater than or equal to the innovaphone myApps platform version in use.
- Licensing category: proprietary license.
Versions
Compatible innovaphone firmware versions
- innovaphone V14r2
- innovaphone V15r1
Application versions used for interop testing
- jusan attendia V 14r2 1064 final
- innovaphone V14r2 sr7
Configuration
AttendIA configuration on innovaphone myApps PDF
The following configuration steps are intended to be performed by an innovaphone distributor or system integrator. AttendIA is installed as an innovaphone myApps application and requires only a few configuration steps before it is operational. First, you must register a Distributor account (one per email domain) through the “Sign up as a distributor” link. Under that account you then create Customer entries by assigning each customer a SIP trunk to innovaphone.fidelitycloud.es:6060/TCP, opening the AttendIA server firewall to the customer’s PBX IP, and specifying a Direct Dial-In (DDI) number.
Once a customer is registered, navigate to the Bots panel to create a virtual assistant. Each bot is defined in three stages:
- Customization – name, role, language/voice and company details;
- Knowledge Base – add free-text snippets, URLs or documents for the bot to reference;
- Actions – configure call-transfer actions with identifiers, triggers and destination numbers. Other actions (e.g., reservations, email notifications) require additional integration support from Jusan Customer Support.
The free tier allows the creation of one bot per customer only. To add further bots under the same customer account, a paid AttendIA license is required.
Finally, switch to the Configuration tab to add IVR rules that map incoming DNIs to your bot: define “From” (optional caller-ID filter), “To” (customer DDI), enable the rule, and select the bot. With this in place, AttendIA on innovaphone is fully set up and ready for testing.
For a complete, step-by-step guide—including illustrated screenshots—please refer to the detailed PDF document linked above.
Contact
| Jusan, s.a. |
| Ricardo Vázquez |
| Calle Vivero 5, 1-1 |
| 28040 Madrid Spain |
| Main office: +34 914 560 110 |
| Customer support: +34 914 560 120 |
| Mail: hotline@jusan.com.es |
For any questions please refer to our contact page.