Howto:Ilink-crm-ext- ilink - Partner App

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Product Name

ilink Kommunikationssysteme GmbH ilink CRM Extensions

Certification Status

This App is listed due to a customer testimonial. No tests have been conducted by innovaphone.

This App has been listed March 2023.

Category

Application-middlewares

Vendor

/Ilink.jpg


ilink - About us

Description

ilink CRM Extensions is a slim and flexible Windows application for inbound caller recognition and for dialing phone numbers through company phones with a click. And it works in home offices, too!

A popup window displays information like caller name, company, location, and phone number for inbound calls. This information is directly taken from your CRM system, from your address book, or from public telephone directories. Using the „Open Contact“ button, the user directly opens the corresponding contact view of his CRM client. Dial with single click from many CRM systems, or use the hotkey to dial from almost all Windows applications.

Supported CRM systems include:Act!, Datev, Goldmine Premium Edition, HCL Connections, HCL Notes, HubSpot, Maximizer CRM, Microsoft Dynamics CRM, Microsoft Outlook + Exchange Public Folder, Netsuite, ODBC databases - customizing through SQL commands, Sage CRM, Salesforce.com, SAP, Sugar CRM, Tigerpaw CRM, vCard / LDAP.

Supported online telephone books: telefonbuch.de (Germany), Das Örtliche (Germany), local.ch (Switzerland), search.ch (Switzerland), herold.at (Austria), whitepages.com (USA).

ilink - About this application

Licensing

See ilink crm-ext license conditions

Versions

Compatible innovaphone firmware versions

  • innovaphone V13r2 or higher

Application versions used for interop testing

  • ilink ilink-crm-ext 1008 final, 27/03/2023
  • innovaphone V13r2, 15r1sr3

Configuration

See ilink configuration guide for innovaphone myApps

Please note: The name of the PBX object must be spelled exactly: ilink-crmext Using another name leads to an error message "ilink-crmext" in the log files.

Contact

ilink Kommunikationssysteme GmbH
Tel: +49 30 28526 1254
Mob: +49 171 6407377
Mail: info@ilink.de

Open Q&A and product demo and discussions: Every Wednesday at 10:00 here: https://sametime.dnug.de/meeting/CRMIntegrationen

For any questions please refer to our contact page.

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