Howto:MyApps Cloud - connecting 2N-Intercom

Applies To

This information applies to

• Howto connect a 2N Intercom device to a myApps Cloud PBX
• myApps Cloud v13

Scope

The article describes how to configure a 2N Intercom to register and connect to a myApps Cloud PBX

For a better overview, the necessary configuration is divided in 2 parts:

• The first part covers the respective PBX object
• The second part describes the configuration of the 2N Intercom device.

Disclaimer

2N is a 3rd party brand. As such, innovaphone is not liable for any malfunction of the 2N firmware itself, or malfunction caused through or due to changes in the 2N firmware.

Requirements

• innovaphone myApps Cloud PBX
• 2N intercom device
• PBX-Port licence for registration of the intercom at the pbx
• optional PBX-Video or PBX-UC license for the intercom pbx-userobject to establish video connections

Considerations

The parameters below are innovaphone default settings. These settings might be different in the specific cloud environment. Thus, please check your documentation and take a note of the corresponding parameters of your specific cloud instance.

• 2N does not deploy device certificates on its devices. Thus, secure TLS connections to the myApps Cloud platform are not possible.
  Due to this reason, this example uses a connection via SIP/TCP.
• The system name (devices domain name) of the PBX in this example is: company25.org
• The URL or the respective PBX in this example is: 01234-pbx.innovaphone.com

Configuration innovaphone myApps Cloud PBX

Setting of the PBX User Object

Open the PBX User Object, of the respective 2N Intercom User Define a secure password In the section Devices, please fill the fields as following: TLS only: 'off' Reverse Proxy: 'on' Media Relay: 'on'

PBX - Settings

Configuration 2N Intercom

Prior to proceed with the configuration of the 2N device, please make sure the device contains the most recent Firmware.

Tab: Services > Phone

The basic SIP parameters to register on the PBX Phone Number (ID): the PBX extension of the Intercom Domain: The system name (devices domain name) of the PBX Authentication ID: The name of the user object in the PBX Password: The name of the password, defined in the respective user object Proxy Address: The URL of the PBX	Intercom - Basic SIP Settings
In the following, lets SIP Registrar Registration Enabled: 'on' Registrar Address: The URL of the PBX Registration State: 'REGISTERED' should appear, as soon as the Intercom device successfully registered on the PBX	Intercom - SIP Registrar
Configure the Intercom's 'external' IP address 'External' IP Address: IP address, through which the device is reachable. Known issue: As described above, 2N requires the 'Media Relay' checkbox in the PBX user object for audio. But for video, 2N does not perform a media relay. 2N only transparently forwards the video SDP to the remote endpoint. Video is therefore only possible if both endpoints are on the same LAN. Consequently, to make VoIP communication possible on the same LAN, this address has to be configured on the device. Please make sure, the entered IP address is a fixed, an not a dynamic IP address. Clarification: As 2N Intercom devices do no support STUN, the device itself does not know the 'external' public IP address, through which it is reachable (WAN).	Intercom - IP settings

Tab: Directory > Users

The Users list contains user information, relevant for the quick dialing. Register Username and extension number, of the person who shall answer the Intercom.

Intercom - User settings

Tab: Hardware > Buttons

Here you have to assign the previously defined user to the Intercoms quick dial buttons. Skipping this step, the Intercom will not dial the PBX.

Intercom - Buttons

Validation

• Initiate a Test Call to verify your configuration...