MyApps Cloud - Comparison table

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Applies To

This information applies to the innovaphone myApps Cloud versions:

• PREMIUM
• STANDARD

Briefly the facts

• The main advantages of PREMIUM over STANDARD environment are:
  • the fully automated GEOredundancy between two High-Available Data-Centers
    • STANDARD has HA in one Data-Center with manual GEOredundancy
  • the 5-day power blackout protection is fully available.
    • STANDARD has one-day power protection
  • the 24x7 cloud infrastructure hotline as a default option.
    • STANDARD has this optional

Description	Cloud-PREMIUM	Cloud-STANDARD
Cloud	Contract partner: Partner or end customer GEO redundancy at different locations HA server and HA DataCenter redundancy Both data centers active, => active-active operating mode Third data center for backup data Daily backup - instances & infrastructur Restart time for data center failure: in the range of seconds Blackout / Autonomy time: 120h Storage availability: RAID + GEO-DataCenter-Mirror + Backup Minimum consumption: not defined iSC / month Infrastructure-Hotline-License inclusive 24x7 hotline	Contract partner: Partner or end customer GEO redundancy at different locations HA server redundancy One active data center A Standby data center => active-passive operating mode Third data center for backup data Weekly backup of instances - infrastructure daily Restart time for data center failure: in the range of hours Blackout / Autonomy time: 24h Storage availability: RAID + Backup Minimum consumption: 500 iSC / month Infrastructure-Hotline-License for optional 24x7 hotline
Phone- Hotline 24x7	Inclusive	Optional
	Provision of services by: innovaphone Emergency infrastructure hotline service Exclusively for certified partners For cloud instances in operation and completely licensed by Infrastructure-Hotline-License Qualified ticket opening by email before calling Authorization through confidential identification markers

HA concept of both myApps Cloud variants in detail

	PREMIUM	STANDARD
Both innovaphone myApps Cloud variants are currently based on a GEOredundant disaster recovery concept within Germany. Due to the different levels of technical complexity, different service availability requirements are covered in the event of a disaster.
- 1 - Restart time for data center failure / Downtimes	"Fully automated" failure detection and restart time for the Cloud-Services Failure symptoms in the range of seconds / a few minutes	"Manual" failure detection and restore of the Cloud-Services Failure symptoms in the range of some hours
- 2 - DataCenter Lokations	"active - active" Two active DCs in Germany or EU (currently in Germany) Location for Backup-Data is the innovaphone headquater in Sindelfingen (Germany)	"active - cold standby" One active DC in Germany or EU (currently in Germany) One other passive DC has server resources ready in the event of a disaster Location for Backup-Data is the innovaphone headquater in Sindelfingen (Germany)
- 3 - Desaster-Recovery-Concept	„stretched-VMware-HA-Cluster“ actual based on a Metrocluster Storage This is made possible by redundant "two-way" Darkfiber connected data centers in two cities. The operating LAN and an iSCSI SAN run over this, which keeps the VMware datastores mirrored at both data centers. If the darkfirber connection between the two data centers is interrupted (no more storage mirror), but the ESX servers in each data center are still in operation, a third additional connection via a separate "heartbeat network" was made available to avoid a "split brain" of the VMware database (lack of quorum accessibility of ALL ESX servers). This is then used to decide in which data center location the mirroring of the iSCSI SAN was interrupted (e.g. due to a component defect). Datastore operation is thus continued " unique" on the undamaged mirror datastore in a data center (automatic HA boot of the VMs from the damaged data center). Once the mirror connection is re-established, vSphere DRS redistributes the VMs across both data center locations. The route-redundant Internet breakout is routed via HSRP technology and, if necessary, relocated from one city to the other within a few seconds. In addition, we move nightly backups/replicas to the company headquarters in Sindelfingen.	„simple VMware-HA-Cluster“ with Backup-Instances in the innovaphone headquater The simple disaster recovery concept requires a backup/restore or replication process in addition to VMware vSphere and vCenter. vSphere Replication" and "Site Recovery Manager" are VMware terms. For our STANDARD cloud, we use the backup variant, which offers us a more diverse range of possible use cases. both via the cloud instances as well as for all services from our company headquarters in Sindelfingen. In the event of a disaster, operations are only restarted on the resources provided in the standby data center after recovery/restore from the company headquarters in Sindelfingen. This requires a new Internet breakout under a new IP address
- 4 - Blackout / Autonomy time	Infrastructural protection of the two remote data centers by the provider Redundancies for Internet connection, air conditioning systems, UPS and emergency power generators as well as resulting autonomy time in the event of a regional power failure 5 days !! In the event of a power failure in only one DataCenter, operation automatically switches to disaster mode at the latest after the autonomy time has expired, and thus to the remaining DataCenter location !!	Infrastructural protection of the data center by the provider Redundancies for Internet connection, air conditioning systems, UPS and emergency power generators as well as resulting autonomy time in the event of a regional power failure 1 day !! In the event of a power failure in the active DataCender that lasts longer than 24 hours, the disaster case Restore to standby location must be triggered, which means several hours of operational interruption !!
Both cloud variants use secondary services from the company headquarter in Sindelfingen Central services out of Sindelfingen are: Customer care by sales & support teams (central call acceptance & Mantis) my.innovapone portal (license management) App store (firmware and myApps updates) Push & provisioning server (smartphone synchronization & rollout of IP devices) Data center for the backup data of the STANDARD and PREMIUM cloud The Internet presence of our company headquarters required for this is protected against a regional power blackout via UPS. ~1h battery power