Howto:Colima CTI Office, ACD Server - Colima - 3rd Party Product

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Product name

colima CTI Office, colima ACD Server

Certification Status

The tests for this product have been completed and it has been approved as a recommended product (Certification document).

Testing of this product has been finalized April 18th, 2005.

FIXME: "According to information received July 2014, Colima has cancelled support for call center applications"

Category

This is a previously tested third-party product. The information provided here may no longer be up to date.

Use of the product in combination with current innovaphone products is at your own responsibility.

innovaphone does not offer technical support for this product. If you have any questions, please contact the third-party provider directly using the contact details provided below.

Functions

ACD, CTI, VoiceMail, Fax, Integrations-APIs

Version

Version Colima Server 3.20

CAPI Server 5.09

XCAPI 2.1.13.0

Vendor

colima communications GmbH

Description

Colima contact center solutions:

  • automated call distribution (ACD)
  • computer-telephony-integration (CTI)
  • VoiceMail- and Faxserver all in one
  • high scalability, easy to use, easy handling and administration over comfortable web frontends
  • large scale statistics and realtime reports
  • multi-client capable, multi location capable
  • full redundancy
  • itegration APIs for Lotus Notes, Outlook, SAP, Remedy, Tivoli, KHK aso.

Competitive Analysis

  • Easy to use
  • High flexibility
  • No script editing required: workflow changes on the fly with no failures
  • Optimal cost/performance ratio
  • Full smart migration support (works with every PBX)
  • Industy neutral

Pricing

Starting at 5.000,- €

Contact

Matthias Friedrichs
Tel: +49 (341) 870 594 31
Fax: +49 (341) 870 594 01
Mail: mf@colima.de
Internet: http://www.colima.de/

Related Articles

vendor homepage (German)

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