Howto:ComteloSupervisor - comteloGbR - Partner App: Difference between revisions

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<!-- this text is a comment that is not visible on normal view at the article. -->
<!-- to create a new entry here,
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[[Image:Logo-jpg.jpg||200px|right]]
[[Image:Logo-jpg.jpg||200px|right]]
[[Image:Comtelo-supervisor.png||200px|right]]
==Product Name==
==Product Name==
<!-- by vendor:
Comtelo [https://www.comtelo.de comtelo] Supervisor-App
  Place here Official Product Name, as used in vendors product collateral
  If you have a dedicated product page (not a generic vendor page) in English, also put the link below
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[https://www.comtelo.de comtelo] Supervisor-App


==Certification Status==
==Certification Status==
<!-- do not remove comment. Will be added by innovaphone upon document check, app availablity in innovaphone-appstore & operational check -->
<!-- do not remove comment. Will be added by innovaphone upon document check, app availablity in innovaphone-appstore & operational check -->
{{Template:Compat_Status_referral_product_new|type=App}}
This App has been listed July 2024.


==Category==
==Category==
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[[Category:3rdParty CTI and integrations|{{PAGENAME}}]]
[[Category:3rdParty CTI and integrations|{{PAGENAME}}]]
{{Category:3rdParty CTI and integrations}}
{{Category:3rdParty CTI and integrations}}
   
 
==Vendor==
[[Image:Logo-jpg.jpg||200px]]
 
[http://www.comtelo.de www.comtelo.de ]
 
==Description==
[[Image:Comtelo-supervisor.png||100px]]
<!-- by vendor:
  - add short description of the product features, like on a data sheet. Maximum 250 words.
  -->
 
comteloSUPERVISOR provides control options for the group supervisor.
You can use the app to switch group members out of or into the group or to control the redirection of participants or the waiting queue.
This allows the supervisor to control their group members or waiting queue according to their needs.
 
==Functions==
==Functions==
<!-- by vendor:
<!-- by vendor:
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   -->
   -->
Short summary of the most important features:
Short summary of the most important features:
All ComteloGROUPS App functions [[Howto:ComteloGROUPS - comteloGbR - Partner App]]


Comtelo SUPERVISOR
===Comtelo SUPERVISOR===
*Change user status of members
*Change user status of members
*Change Call Forwarding of members and waiting queue
*Change Call Forwarding of members and waiting queue
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*Do Not Disturbs
*Do Not Disturbs


Comtelo GROUPS
 
*Display waiting queues and their members
*Display waiting queues and their members
*Display waiting queue status
*Display waiting queue status
Line 56: Line 56:
*Display call journal of answered and unanswered group calls
*Display call journal of answered and unanswered group calls


<b>Overview comtelo Supervisor App </b>
All [[Howto:ComteloGROUPS - comteloGbR - Partner App|ComteloGROUPS App functions]]


Clicking on the user takes you to the config menu.
===Overview comtelo Supervisor App===
Clicking on the user will take you to the configuration menu.


[[Image:Comtelo-supervisor-app-user-config.png|600px]]
[[Image:Comtelo-supervisor-app-user.png|150px]]


'''more comming soon'''
[[Image:Comtelo-supervisor-app-user-config.png|800px]]


<b>Overview comtelo Groups App </b>
[[Image:Comtelo-supervisor-app-user-config-general.png|400px]]


[[Image:Overview-groups.jpg|600px]]
[[Image:Comtelo-supervisor-app-user-config-call-forward.png|800px]]


[[Image:Comtelo-supervisor-app-user-config-expert.png|800px]]


<b>Waiting Queues</b>
To change the Waiting Queues settings, click on the name of the Waiting Queue.


[[Image:Waiting-Queues.jpg|600px]]
[[Image:Comtelo-supervisor-app-wq.png|300px]]


[[Image:Comtelo-supervisor-app-user-config-call-forward.png|800px]]


<b>Groups</b>
[[Image:Comtelo-supervisor-app-wq-config-expert.png|800px]]
 
[[Image:Groups.jpg|600px]]
 
 
<b>Group members</b>
 
[[Image:Group-members.jpg|800px]]
 
 
<b>Call journal</b>
 
[[Image:Call-journal.jpg|800px]]
 


'''more comming soon'''


===Multi-PBX ready===
<!-- Mandatory topic. -->
<!-- Give test-prooved statement about product usability in Multi-PBX-systems / Master-Slave -->
<!-- I.e. can the application be operated towards slave-pbxes, by slave-users, special configuration steps, special requirements, ...  -->
<!-- If applicable, provide hints about required configuration steps below in the chapter Configuration -->
There are no known restrictions.


<!--
===Cloud ready===
<!-- Mandatory topic. -->
<!-- Give test-prooved statement about product usability in Cloud-environments / Hosted PBXes -->
<!-- I.e. can the application be operated via NAT-boundaries, special configuration steps, special requirements, ...  -->
<!-- If applicable, provide hints about required configuration steps below in the chapter Configuration -->
There are no known restrictions.


==Licensing==
<!-- Mandatory topic. -->
<!-- Give information about costs and licensing model. Use formatting if needed -->
<!-- Provide exact license type (App or Service) and license name (manufacturer-appname): -->
User-based licensing, required license App(comtelo-supervisor), to be obtained via innovaphone licensing


==Version==
==Version==
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comtelo GROUPS APP Build 3009
comtelo GROUPS APP Build 3009
===Compatible innovaphone firmware versions===  
===Compatible innovaphone firmware versions===  
<!-- List compatible major innovaphone firmware versions. Several listings are valid -->
<!-- List compatible major innovaphone firmware versions. Several listings are valid -->


*comtelo SUPERVISOR APP Build 3200 SR14R1 / 1200 sr1 SR13R2
*comtelo SUPERVISOR APP Build 4207 SR14R1 / 3207 sr7 SR13R3
 
*comtelo SUPERVISOR APP Build 4208 sr8 SR14R1 / 3208 sr8 SR13R3
**Add wq supervisor menu.
**Node specific search
**Changed call handling. Old internal call may get messed up and sorted into "unknown".
 
*comtelo SUPERVISOR APP Build 4209 sr9 SR14R1 / 3209 sr9 SR13R3
**Adjustment of the AppID '''(New installation of the app required)'''


<!--
*comtelo SUPERVISOR APP Build 4210 sr10 SR14R1 / 3210 sr10 SR13R3
===Application versions used for interop testing===
**Calllist fix.
*comtelo GROUPS APP Build 1001 Beta1
** innovaphone IPVA V13r2sr19
** innovaphone IPVA V13r3sr1-->


==Configuration==
==Configuration==
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[[Image:comtelo_ap_Manager_button_App_Store.png]]
[[Image:comtelo_ap_Manager_button_App_Store.png]]


[[Image:comtelo_install_groups_app.png||]]
[[Image:comtelo-supervisor-app-install.png||]]


[[Image:comtelo_bedingungen_groups_app.png||]]
[[Image:comtelo_bedingungen_groups_app.png||]]


[[Image:Comtelo_add_groups_app.png||]]
[[Image:comtelo-supervisor-app-install-add-instance.png||]]


[[Image:Comtelo_add_instance_groups_app.png||]]
[[Image:comtelo-supervisor-app-install-add-instance-start.png||]]


'''Go to the "PBX Manager"''':
'''Go to the "PBX Manager"''':


[[Image:Comtelo_start_groups_app.png||]]
[[Image:Comtelo-supervisor-app-install-pbx-manager.png||]]
 
[[Image:Comtelo_pbx_manager_groups_app.png||]]
 


=== User configuration ===
=== User configuration ===
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Without further settings, users can see all queues in which they are a member.
Without further settings, users can see all queues in which they are a member.


Give the desired users the permission for the waitin queues.
Give the desired users the permission for the waiting queues.
To do this, you configure the user authorization under visibility of the WQ object. You can also assign the user to groups in which he is not a member.
To do this, you configure the user authorization under visibility of the WQ object. You can also assign the user to groups in which he is not a member.


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Calls with Number enable the Call Journal
Calls with Number enable the Call Journal
==Vendor==
[http://www.comtelo.de www.comtelo.de ]
[[Image:Logo-jpg.jpg||200px||left]]
==Description==
<!-- by vendor:
  - add short description of the product features, like on a data sheet.  Maximum 250 words.
  -->
comteloSUPERVISOR brings structure to your call groups. If you want to work together efficiently, this app has many advantages. Thanks to the user-friendly interface, Waiting Queues are clearly summarized and provide information on the status of the groups and their participants.
What is the current availability of my group participants? Who is available or who has an appointment at the moment? Are there any people in my group who are available permanently?
These are just a few examples, of what the comteloGROUPS app makes visible. The practicality of the app is supplemented with additional functions, such as a direct call from the app or the chat button for short messages in between.
Take efficient collaboration to a new level with comteloGROUPS!
==Summary==
<!-- by inno:
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    parts of the product that has not been tested or limitations discovered.  very short and concise (everything else is in
    the test report)
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<!-- [[Howto:Vendor SIP Compatibility Test|innovaphone Vendor Testreport]]
<br>- or -<br>
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  as an alternative, if the product is known to be working due to a successful customer project
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<!-- This solution proved to meet the expectations in the following customer projects:
* [http://www.partner-or-innovaphone.com/customer-success-story www.partner-or-innovaphone.com/customer-success-story]
* [[Howto:Customer-Testreport-and-Result]]
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<!--
<br>- or -<br>
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<!-- This solution has been tested by the vendor. 
[http::/www.vendor.com/testresultpage http::/www.vendor.com/testresultpage]
<br>  -->
<!-- [[Howto:Hardcopy-of-Vendor-Testreport-and-Result]] -->
==Pricing==
<!-- by vendor:
  - describe ballpark pricing, e.g. "500€ per seat" or "starting at 25.000€ depending on the number of trunk lines" 
  -->






==Contact==
==Contact==
<!-- by vendor:
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    if suitable, you may consider specifying several contacs, depending on your sales structure
    (e.g. by country or vertical market)
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  -->
{|
{|
| colspan=99 |  comtelo GbR | Dipl.-Ing. (FH) Torge Knop und Olaf Tomaski  
| colspan=99 |  comtelo GbR | Dipl.-Ing. (FH) Torge Knop und Olaf Tomaski  
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|-
|-
| Support: || [https://comtelo.de/kontakt/#kontakt/ comtelo Team ]
| Support: || [https://comtelo.de/kontakt/#kontakt/ comtelo Team ]
|}
|}
[[Category:Partner Apps]]

Latest revision as of 16:33, 5 August 2024

Product Name

Comtelo comtelo Supervisor-App

Certification Status

This App is listed due to a customer testimonial. No tests have been conducted by innovaphone.

This App has been listed July 2024.

Category

Computer Telephony Integration and Unified Messaging / Unified Communication

Vendor

www.comtelo.de

Description

comteloSUPERVISOR provides control options for the group supervisor. You can use the app to switch group members out of or into the group or to control the redirection of participants or the waiting queue. This allows the supervisor to control their group members or waiting queue according to their needs.

Functions

Short summary of the most important features:

Comtelo SUPERVISOR

  • Change user status of members
  • Change Call Forwarding of members and waiting queue
  • User can be automatically switched out of the WQ if a round robin call is not accepted
  • the mobilty options
  • Call forward based on Presence
  • Call forward on myApps offline
  • Response Timeout
  • Reject ext. calls
  • Do Not Disturbs


  • Display waiting queues and their members
  • Display waiting queue status
  • Display user status of members
  • Display call forwarding
  • Change your own waiting queue status
  • Call and chat with members
  • Display call journal of answered and unanswered group calls

All ComteloGROUPS App functions

Overview comtelo Supervisor App

Clicking on the user will take you to the configuration menu.

To change the Waiting Queues settings, click on the name of the Waiting Queue.

more comming soon

Multi-PBX ready

There are no known restrictions.

Cloud ready

There are no known restrictions.

Licensing

User-based licensing, required license App(comtelo-supervisor), to be obtained via innovaphone licensing

Version

  • comtelo SUPERVISOR APP Build 4207 SR14R1 / 3207 sr7 SR13R3
  • comtelo SUPERVISOR APP Build 4208 sr8 SR14R1 / 3208 sr8 SR13R3
    • Add wq supervisor menu.
    • Node specific search
    • Changed call handling. Old internal call may get messed up and sorted into "unknown".
  • comtelo SUPERVISOR APP Build 4209 sr9 SR14R1 / 3209 sr9 SR13R3
    • Adjustment of the AppID (New installation of the app required)
  • comtelo SUPERVISOR APP Build 4210 sr10 SR14R1 / 3210 sr10 SR13R3
    • Calllist fix.

Configuration

Install app from App Store

The customised documentation for the Supervisor app will follow as soon as possible

To get the steps done, log in to your PBX as admin.

Open "AP Manager": After you have logged in to your PBX as admin, click on "AP Manager"


Go to the "App Store": Inside the "AP Manager", next we click on "App Store"

Go to the "PBX Manager":

User configuration

Without further settings, users can see all queues in which they are a member.

Give the desired users the permission for the waiting queues. To do this, you configure the user authorization under visibility of the WQ object. You can also assign the user to groups in which he is not a member.

Via Visibility you can fade in and fade out the waiting queues.


In the example below, the queue "WQ_Abwurf" is visible to Long Name Dagobert.Duck and not visible to Rita.Ruhrig.


Calls with Number enable the Call Journal


Contact

comtelo GbR | Dipl.-Ing. (FH) Torge Knop und Olaf Tomaski
Berliner Allee 51
30855 Langenhagen
Tel: +49 511 676 676 6-0
Fax: +49 511 676 676 6-77
Mail: service@comtelo.de
Support: comtelo Team
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