SupportOverview: Difference between revisions
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# check for known problems according to the product used - see reference below | # check for known problems according to the product used - see reference below | ||
# Search the wiki via the embedded search functionality | # Search the wiki via the embedded search functionality | ||
# If nothing found, you can [[ | # If nothing found, you can [[Courseware:IT_Connect_-_10.3_How_to_create_a_support_ticket|open a ticket according to this procedure]] | ||
=== References === | === References === | ||
Revision as of 14:36, 10 April 2025
Where to find help?
We recommend the following proceeding:
In case of presales questions (that is, understanding concepts and behaviours)
- consult the concept articles
- search the wiki via the embedded search functionality
- If nothing found, you can open a ticket according to this procedure
In case of support issues (that is, live systems do not / no more work as expected)
- check for current issues and ensure use of lastest firmware version
- check for known problems according to the product used - see reference below
- Search the wiki via the embedded search functionality
- If nothing found, you can open a ticket according to this procedure