SupportOverview

Where to find help?

We recommend the following proceeding:

In case of presales questions (that is, understanding concepts and behaviours)

1. consult the concept articles
2. search the wiki via the embedded search functionality
3. If nothing found, you can open a ticket according to this procedure

In case of support issues (that is, live systems do not / no more work as expected)

1. check for current issues and ensure use of lastest firmware version
2. check for known problems according to the product used - see reference below
3. Search the wiki via the embedded search functionality
4. If nothing found, you can open a ticket according to this procedure

References

• open a ticket according to this procedure
• Concept articles
• Current issues
• Download Anydesk
• Known problems
• Previous problems