Innovaphone Email directory: Difference between revisions
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Innovaphone certified partners can access new Firmware and documentation through the [http://www.innovaphone.com/en/services/downloads.html download section] at our website. | Innovaphone certified partners can access new Firmware and documentation through the [http://www.innovaphone.com/en/services/downloads.html download section] at our website. | ||
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Revision as of 10:30, 4 December 2013
You will find below a list of email addresses from the different departments and a short description of the functions and processes. If you are not sure who is your right contact person/department please have a look at the list. This will help speeding up processes as it will prevent us from having to forward emails internally until they reach the right department.
innovaphone email directory
Questions regarding sales topics
Besides your innovaphone sales contact person, please forward your queries to:
sales@innovaphone.com
inside-sales@innovaphone.com
Questions prior to an installation
presales@innovaphone.com
Questions technical problems
innovaphone provides its certified partners a 3rd level Email support. innovaphone’s 3° level support is available during normal office hours from 9.00 to 18.00 (German time).
Certified partners can reach the innovaphone support by sending an Email to
support@innovaphone.com
innovaphone’s partner will then get a ticket number by return mail in which additional information may be requested.
This Email should include beside the description of the problem the traces and config files as an attachment in the original Email in order to minimize the communication overhead. If necessary, innovaphone Support Team will call the partner back.
Questions on training courses
trainings@innovaphone.com
Questions on marketing campaigns
marketing@innovaphone.com
Questions on orders, delivery times and availability
delivery@innovaphone.com
Questions on licenses
license@innovaphone.com
Licenses are managed through our my.innovaphone portal. For further information please have a look at the description in our wiki.
Questions on accounting
buchhaltung@innovaphone.com
Questions on defect devices
rma@innovaphone.com
For further information regarding the process, please have a look at the RMA wiki article.
New Firmware and documentation
Innovaphone certified partners can access new Firmware and documentation through the download section at our website.