SupportOverview: Difference between revisions
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# consult the [[ConceptsOverview|concept articles]] | # consult the [[ConceptsOverview|concept articles]] | ||
# search the wiki via the embedded search functionality | # search the wiki via the embedded search functionality | ||
# If nothing found, you can [[Course13: | # If nothing found, you can [[Course13:IT Connect - 11.1 How to create a support ticket|open a ticket according to this procedure]] | ||
| Line 22: | Line 22: | ||
# check for known problems according to the product used - see reference below | # check for known problems according to the product used - see reference below | ||
# Search the wiki via the embedded search functionality | # Search the wiki via the embedded search functionality | ||
# If nothing found, you can [[Course13: | # If nothing found, you can [[Course13:IT Connect - 11.1 How to create a support ticket|open a ticket according to this procedure]] | ||
=== References === | === References === | ||
* [[Course13: | * [[Course13:IT Connect - 11.1 How to create a support ticket|open a ticket according to this procedure]] | ||
* [[ConceptsOverview|Concept articles]] | * [[ConceptsOverview|Concept articles]] | ||
* [https://class.innovaphone.com/moodle2/mod/forum/view.php?id=115894 Current issues] | * [https://class.innovaphone.com/moodle2/mod/forum/view.php?id=115894 Current issues] | ||
* [[:Category:Problem|Known problems]] | * [[:Category:Problem|Known problems]] | ||
* [[:Category:Problem-Archive|Previous problems]] | * [[:Category:Problem-Archive|Previous problems]] | ||
Revision as of 12:35, 28 January 2025
Where to find help?
We recommend the following proceeding:
In case of presales questions (that is, understanding concepts and behaviours)
- consult the concept articles
- search the wiki via the embedded search functionality
- If nothing found, you can open a ticket according to this procedure
In case of support issues (that is, live systems do not / no more work as expected)
- check for current issues and ensure use of lastest firmware version
- check for known problems according to the product used - see reference below
- Search the wiki via the embedded search functionality
- If nothing found, you can open a ticket according to this procedure