If you have difficulty understanding the written language, we recommend to use www.deepl.com for translation.
If installed, you can also use the translation function of your browser by right-clicking.
Applies To
This information applies to the innovaphone myApps Cloud versions:
Briefly the facts
- The main advantages of PREMIUM over STANDARD environment are:
- the fully automated GEOredundancy between two High-Available Data-Centers
- STANDARD has HA in one Data-Center with manual GEOredundancy
- the 5-day power blackout protection is fully available.
- STANDARD has one-day power protection
- the 24x7 cloud infrastructure hotline as a default option.
- STANDARD has this optional
Description
|
Cloud-PREMIUM
|
Cloud-STANDARD
|
Cloud
|
Contract partner: Partner or end customer
- GEO redundancy at different locations
- HA server and HA DataCenter redundancy
- Both data centers active,
=> active-active operating mode
- Third data center for backup data
- Daily backup - instances & infrastructur
- Restart time for data center failure: in the range of seconds
- Blackout / Autonomy time: 120h
- Storage availability: RAID + GEO-DataCenter-Mirror + Backup
- Minimum consumption: not defined iSC / month
- Infrastructure-Hotline-License inclusive 24x7 hotline
|
Contract partner: Partner or end customer
- GEO redundancy at different locations
- HA server redundancy
- One active data center
- A Standby data center
=> active-passive operating mode
- Third data center for backup data
- Weekly backup of instances - infrastructure daily
- Restart time for data center failure: in the range of hours
- Blackout / Autonomy time: 24h
- Storage availability: RAID + Backup
- Minimum consumption: 500 iSC / month
- Infrastructure-Hotline-License for optional 24x7 hotline
|
Phone- Hotline 24x7
|
Inclusive
|
Optional
|
Provision of services by: innovaphone
- Emergency infrastructure hotline service
- Exclusively for certified partners
- For cloud instances in operation and completely licensed by Infrastructure-Hotline-License
- Qualified ticket opening by email before calling
- Authorization through confidential identification markers
|
HA concept of both myApps Cloud variants in detail
|
PREMIUM
|
STANDARD
|
- Both innovaphone myApps Cloud variants are currently based on a GEOredundant disaster recovery concept within Germany.
- Due to the different levels of technical complexity, different service availability requirements are covered in the event of a disaster.
|
- 1 -
Restart time for data center failure / Downtimes
|
- "Fully automated" failure detection and restart time for the Cloud-Services
- Failure symptoms in the range of seconds / a few minutes
|
- "Manual" failure detection and restore of the Cloud-Services
- Failure symptoms in the range of some hours
|
- 2 -
DataCenter Lokations
|
- "active - active"
- Two active DCs in Germany or EU (currently in Germany)
- Location for Backup-Data is the innovaphone headquater in Sindelfingen (Germany)
|
- "active - cold standby"
- One active DC in Germany or EU (currently in Germany)
- One other passive DC has server resources ready in the event of a disaster
- Location for Backup-Data is the innovaphone headquater in Sindelfingen (Germany)
|
- 3 -
Desaster-Recovery-Concept
|
„stretched-VMware-HA-Cluster“ actual based on a Metrocluster Storage
- This is made possible by redundant "two-way" Darkfiber connected data centers in two cities.
- The operating LAN and an iSCSI SAN run over this, which keeps the VMware datastores mirrored at both data centers.
- If the darkfirber connection between the two data centers is interrupted (no more storage mirror), but the ESX servers in each data center are still in operation, a third additional connection via a separate "heartbeat network" was made available to avoid a "split brain" of the VMware database (lack of quorum accessibility of ALL ESX servers).
- This is then used to decide in which data center location the mirroring of the iSCSI SAN was interrupted (e.g. due to a component defect).
- Datastore operation is thus continued " unique" on the undamaged mirror datastore in a data center (automatic HA boot of the VMs from the damaged data center).
- Once the mirror connection is re-established, vSphere DRS redistributes the VMs across both data center locations.
- The route-redundant Internet breakout is routed via HSRP technology and, if necessary, relocated from one city to the other within a few seconds.
- In addition, we move nightly backups/replicas to the company headquarters in Sindelfingen.
|
„simple VMware-HA-Cluster“ with Backup-Instances in the innovaphone headquater
- The simple disaster recovery concept requires a backup/restore or replication process in addition to VMware vSphere and vCenter.
- vSphere Replication" and "Site Recovery Manager" are VMware terms.
- For our STANDARD cloud, we use the backup variant, which offers us a more diverse range of possible use cases.
- both via the cloud instances
- as well as for all services from our company headquarters in Sindelfingen.
- In the event of a disaster, operations are only restarted on the resources provided in the standby data center after recovery/restore from the company headquarters in Sindelfingen.
- This requires a new Internet breakout under a new IP address
|
- 4 -
Blackout / Autonomy time
|
- Infrastructural protection of the two remote data centers by the provider
- Redundancies for Internet connection, air conditioning systems, UPS and emergency power generators as well as resulting autonomy time in the event of a regional power failure
- !! In the event of a power failure in only one DataCenter, operation automatically switches to disaster mode at the latest after the autonomy time has expired, and thus to the remaining DataCenter location !!
|
- Infrastructural protection of the data center by the provider
- Redundancies for Internet connection, air conditioning systems, UPS and emergency power generators as well as resulting autonomy time in the event of a regional power failure
- !! In the event of a power failure in the active DataCender that lasts longer than 24 hours, the disaster case Restore to standby location must be triggered, which means several hours of operational interruption !!
|
Both cloud variants use secondary services from the company headquarter in Sindelfingen
- Central services out of Sindelfingen are:
- Customer care by sales & support teams (central call acceptance & Mantis)
- my.innovapone portal (license management)
- App store (firmware and myApps updates)
- Push & provisioning server (smartphone synchronization & rollout of IP devices)
- Data center for the backup data of the STANDARD and PREMIUM cloud
- The Internet presence of our company headquarters required for this is protected against a regional power blackout via UPS.
|