Howto15r1:Firmware Upgrade V14r2 V15r1
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FIXME: This article is still in progress and not finished not yet finished! |
Applies To
This information applies to:
- All 15r1 capable innovaphone devices
- For a general overview of the upgrade process and a list of supported devices with 15r1, see Howto:Firmware Upgrade
Licenses
In case of cloud or rental model, don't worry about licenses.
If the system is licensed on premise, you'll need to regenerate the license file for V15 in https://portal.innovaphone.com/ and load into the system before upgrade (The system needs to have the SSC up to date).
Migration Policy
Here is how you upgrade a system from 14r2 to 15r1.
Before you begin, be sure that your whole installation is running the latest 14r2 service release.
AP Upgrade to Image 130002
- Please Upgrade as first your Application Platform to Image Version 130002. After that you can go ahead.
TechAssist Upgrade Helper
- Before you start, make sure that all TechAssist tests (you will receive the required tests in the last update in the previous major version) labelled
Pre Upgrade: xyare positive, if available - When you are finished, make sure that all TechAssist tests (you will receive new tests with the upgrade) are positive
App Platform on CF card (IPxx10)
Make sure that no App Platform is installed on a CF card, as this function is removed with the update. Migrate the App Platform to a gateway with SSD or as a virtual machine before the update.
Changes visible to the end customers
Listed here are changes that should be communicated by resellers to end users prior to a upgrade, as the change will be visible/audible in the behaviour of the application/device.
- myApps: App Icons will have a new "rounded edges" style instead of "square edges"
- myApps iOS/Android: You will find a new Version without the Major Version in the icon. Starting with V15, the client no longer needs to be replaced in future.
- Switchboard App: See list of improvements in the App Service Queues Article
Manual steps needed after upgrade
If the installer is not used for a new installation, some new default settings are not set. Please evaluate per app whether you want to configure the new default settings manually.
Techassist App
- You have to enable the API "PbxSignal" in the APP Objects "App" Tab
myApps iOS/Android
- You must install the new app without the major version in the icon. (Starting with V15, the client no longer needs to be replaced in future).
New Apps
New Apps will not be installed automatically by the upgrade. The installation description of new apps is usually in the concept article. Please rate per app whether you want to install/use the new app and configure it manually.
Projects App
- Concept Article: Concept App Service Projects
Virtual Background App
- Concept Article: Concept Virtual Background App
Removed
The following software is no longer included.
- running an App Platform on the CF card of an IPxx10 gateway (Removed, migrate to a gateway with an SSD or a Virtual Machine to run the App Platform)
- Audio codec software transcoding to G.729 removed on: IP11x, IP10x, myApps, DECT-Radios. Only the conversion to G.729 has been removed, not the playback of already converted g.729 audio files such as an MOH or voicemail announcements. These can still be played.
Deprecated
The following software is based on legacy technology, with no further development and limited maintenance and support.
- Nothing
Previously deprecated and now no longer supported
The following software is based on legacy technology, with no further development and no more maintenance and support.
See: Howto14r2:Firmware_Upgrade_V14r1_V14r2#Deprecated
We strongly recommend migrating to our successor products.
- iQM (innovaphone Queue Monitor) - Migrate to the Queueboard App. For existing innovaphone QueueMonitor licences, the corresponding MediaRunway Queueboard licences can be downloaded via portal.innovaphone.
Known Problems
Long Update-duration
When you update, it can be up to 10 minutes before you have access to your app platform again.
Resources Considerations
New firmware always has more features which in turn requires more resources. Growing firmware will thus consume both more flash and RAM for sure. A given system configuration will run flawlessly after a firmware largely only if there is still enough memory left after boot.
Standard configurations which are according the specs will run on all supported hardware. However, unusual configurations may not. It is a good idea to examine both flash and RAM memory left on high load situations in your existing configuration to see if there is enough resources left for an upgrade. Please find details in Reference:Device Health Check.
RAM
As a rough rule of thumb, a 15r1 release will consume the same amount of RAM compared to a v14r2 firmware.
Flash Memory
As a rough rule of thumb, a v15r1 release will consume ~ 64KB flash memory compared to a v14r2 firmware. New firmware comes with new code for new features which consumes more flash memory for the firmware image. For this reason, devices may run out of flash memory during upgrade to v15r1. Here is the recommended procedure for upgrade on such devices:
- save entire configuration
- reset to factory defaults
- load saved configuration (this will reorganize the flash memory usage)
- upgrade to new firmware
When there is still not enough flash memory available to store the new firmware (Web GUI ends up in a Firmwareupdate failed:no space / Update client end in a Error 0x00130001 Major FLASHMAN0 no space event) please open a support case with your current configuration file.