Howto:Firmware Upgrade

Applies To

This information applies to:

• All innovaphone devices and software

Firmware support policy

For currently supported firmware versions, please refer to this overview.

Firmware upgrade policy

When upgrading from a previous major version to a service release within a higher major version, it is mandatory to upgrade in stages.

For example, if you want to do an upgrade from 12r2 to 13r3, you must first firmware upgrade from 12r2 to 13r1, then firmware upgrade from 13r1 to 13r2 and then firmware upgrade from 13r2 to 13r3, following the instructions listed for each major upgrade wiki article.

You will find a separate wiki article for each major step, which describes all the necessary adjustments required for the upgrade.

When coming from V12r2 or a V13r1 and up installation without any myApps App platform and no Apps installed, (no Install procedure has been performed previously) you only need to perform the firmware upgrade of the hardware or virtual machine in use. Once you are at the level of the desired firmware version, you can perform the Install. Doing the install in the latest firmware, will assure an install including all new Apps from this Version.

TechAssist Upgrade Helper

• Before you start, make sure that all TechAssist tests (you will receive the required tests in the last update in the previous major version) labelled Pre Upgrade: xy are positive, if available
• When you are finished, make sure that all TechAssist tests (you will receive new tests with the upgrade) are positive

Version 15r1

Before you try to upgrade to Version 15r1, be sure to read Howto15r1:Firmware_Upgrade_V14r2_V15r1. For release notes, see ReleaseNotes15r1:Firmware.
With release of 15r1 we support firmware versions 15r1, 14r2 and 13r3.

15r1 will not work with V14 licenses! You will need a license update thus in order to upgrade from 14r1/2 to 15r1.

Deprecated software in this and the following versions:

• Nothing

No longer supported software in this and the following versions:

• running an App Platform on the CF card of an IPxx10 gateway (Removed, migrate to a gateway with an SSD or a Virtual Machine to run the App Platform)
• Audio codec software transcoding to G.729 removed on: IP11x, IP10x, myApps, DECT-Radios. Only the conversion to G.729 has been removed, not the playback of already converted g.729 audio files such as an MOH or voicemail announcements. These can still be played.
• iQM (innovaphone Queue Monitor) - Migrate to the Queueboard App. For existing innovaphone QueueMonitor licences, the corresponding MediaRunway Queueboard licences can be downloaded via portal.innovaphone.

Version 14r2

Before you try to upgrade to Version 14r2, be sure to read Howto14r2:Firmware_Upgrade_V14r1_V14r2. For release notes, see ReleaseNotes14r2:Firmware.
With release of 14r2 we support firmware versions 14r2, 14r1, 13r3 and 12r2.

14r2 will not work with V13 licenses! You will need a license update thus in order to upgrade from 13r1/2/3 to 14r2.

Deprecated software in this and the following versions:

• App Platform running on CF card (migrate to hosting your App Platform on an SSD or virtualized)
• iQM (innovaphone Queue Monitor) (migrate to the Queueboard App). For existing innovaphone QueueMonitor licences, the corresponding MediaRunway Queueboard licences can be downloaded via portal.innovaphone.

No longer supported software in this and the following versions:

• Linux Application Platform (v10) (migrate to innovaphone App Platform)
• innovaphone Faxserver (v10) (migrate to Fax App)
• innovaphone Reporting (v10) (migrate to Reports App)
• innovaphone Exchange (v10) (migrate to Calendar App)
• Operator (v9) (migrate to Switchboard App)
• innovaphone Voice Recording 2014 (migrate to Recordings App)
• PBX Object External UC (use integrated presence feature or migrate to the new presence apps)

Version 14r1

Before you try to upgrade to Version 14r1, be sure to read Howto:V14 Firmware Upgrade V13r3 V14r1. For release notes, see ReleaseNotes14r1:Firmware.
With release of 14r1 we support firmware versions 14r1, 13r3 and 12r2.

14r1 will not work with V13 licenses! You will need a license update thus in order to upgrade from 13r1/2/3 to 14r1.

No longer supported hardware in this and the following versions:

• IP150 (can still be used with 13r2 firmware)

No longer supported software in this and the following versions:

• myPBX (removed, migrate to myApps)
• Widgets (removed, migrate to Contacts Widget App)
• WebRTC toolkit (removed, migrate to innovaphone SDK)
• Windows Softwarephone (removed, migrate to Softphone App)
• PBX Object Settings (removed, migrate to Profile App)
• PBX Object ICP (removed, use integrated presence feature instead)
• Service Call-Lists (removed, migrate to Reports App)

Deprecated software in this and the following versions:

• Linux Application Platform (v10) (migrate to innovaphone App Platform)
• innovaphone Faxserver (v10) (migrate to Fax App)
• innovaphone Reporting (v10) (migrate to Reports App)
• innovaphone Exchange (v10) (migrate to Calendar App)
• Operator (v9) (migrate to Switchboard App)
• innovaphone Voice Recording 2014 (migrate to Recordings App)
• PBX Object External UC (use integrated presence feature or migrate to the new presence apps)

Version 13r3

Before you try to upgrade to Version 13r3, be sure to read Howto:V13 Firmware Upgrade V13r2 V13r3. For release notes, see ReleaseNotes13r3:Firmware.

No longer supported hardware in this and the following versions:

• IP150 (can still be used with 13r2 firmware)

Version 13r2

Before you try to upgrade to Version 13r2, be sure to read Howto:V13 Firmware Upgrade V13r1 V13r2. For release notes, see ReleaseNotes13r2:Firmware.

No longer supported hardware in this and the following versions:

• IP150A

Version 13r1

Before you try to upgrade to Version 13r1, be sure to read Howto:Firmware Upgrade V12r2 V13r1. For release notes, see ReleaseNotes13r1:Firmware.

13r1 will not work with V12 licenses! You will need a license update thus in order to upgrade from 12r1/12r2 to 13r1.

IP62 does not support RTCP-mux and is unsuitable for general use in 13r1 and later installations.

Note: For 13r1 use the new innovaphone App Platform. However the V10 Linux Application Platform and its applications are still supported for the time being.

Note: In 13r1 we introduced myApps and the innovaphone phone apps that replace myPBX. However myPBX is still supported for the time being.

Version 12r2

Before you try to upgrade to Version 12r2, be sure to read Howto:Firmware Upgrade V11r2 V12r1 and Howto:Firmware Upgrade V12r1 V12r2. For release notes, see ReleaseNotes12r2:Firmware.

12r2 will not work with V11 licenses! You will need a license update thus in order to upgrade from 11r1/2 to 12r2.

No longer supported hardware in this and the following versions:

• IP72

IP150 is still supported, but has some functions removed.

The following devices are still supported, but have the PBX function removed:

• IP38
• IP302
• IP305
• IP800
• IP2000
• IP6000

Note: use V10 Linux Application Platform and its applications for 12r2 installations!

Version 12r1

Before you try to upgrade to Version 12r1, be sure to read Howto:Firmware Upgrade V11r2 V12r1. For release notes, see ReleaseNotes12r1:Firmware.

Note that in Version 12r1 there are no test licenses any more! They are replaced by the test mode, see Reference12r1:General/License for details.

12r1 will work not with V11 licenses! You will need a license update thus in order to upgrade from 11r1/2 to 12r1.

There is only limited hardware 12r1 support for

• IP200A
• IP230

Note: use V10 Linux Application Platform and its applications for 12r1 installations!

Version 11r2

Before you try to upgrade to Version 11r2, be sure to read Howto:Firmware_Upgrade_V11r1_V11r2. For release notes, see ReleaseNotes12r2:Firmware.

Note that in Version 11r2 there are no test licenses any more! They are replaced by the test mode, see Reference11r1:General/License for details.

There is only limited hardware 11r2 support for

• IP200A
• IP230

Note: use V10 Linux Application Platform and its applications for 11r2 installations!

Version 11r1

Before you try to upgrade to Version 11r1, be sure to read Howto:Firmware_Upgrade_V10_V11r1. For release notes, see ReleaseNotes11r2:Firmware.

Note that in Version 11r1 there are no test licenses any more! They are replaced by the test mode, see Reference11r1:General/License for details.

There is only limited 11r1 hardware support for

• IP110 (there are new models IP110A though with full support)
• IP200A
• IP230
• IP240 (there are new models IP240A though with full support)

Note: use V10 Linux Application Platform and its applications for 11r1 installations!

Version 10

No longer supported hardware in this and the following versions:

• IP600
• IP1500
• IP3000
• IP3000DD
• IP21
• IP400
• IP202
• IP200 (the old one, not IP200A, see label on the back)

Important note regarding provisioning!

Starting with version 10, innovaphone devices connect automatically with http://config.innovaphone.com/init during commissioning or after restoring factory settings. This process serves to simplify provisioning. A connection is always established automatically to http://config.innovaphone.com/init. If you would like to avoid this procedure, the innovaphone device must be booted in an environment without a public internet connection. For more information about provisioning possibilities, see: Reference10:Concept_Provisioning. The following information is transmitted to innovaphone upon connection with http://config.innovaphone.com/init: The version and serial number of the device and the public IP address. This information is managed in accordance with innovaphone's data protection policy.

Related Articles

• Support:Supported innovaphone versions