Howto:Callback - MediaRunway - Partner App: Difference between revisions
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<!-- replace CompanyName & ProductName by real names and add URL to productpage --> | <!-- replace CompanyName & ProductName by real names and add URL to productpage --> | ||
MediarRunway [https://www.linktoproductpage.com Callback] | MediarRunway [https://www.linktoproductpage.com Callback] | ||
==Certification Status== | ==Certification Status== | ||
<!-- do not remove comment. Will be added by innovaphone upon document check, app availablity in innovaphone-appstore & operational check --> | <!-- do not remove comment. Will be added by innovaphone upon document check, app availablity in innovaphone-appstore & operational check --> | ||
==Category== | ==Category== | ||
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<!-- [[Category:3rdParty product categorie to be filled by innovaphone|{{PAGENAME}}]] --> | <!-- [[Category:3rdParty product categorie to be filled by innovaphone|{{PAGENAME}}]] --> | ||
==Vendor== | ==Vendor== | ||
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<!-- For further information refer to vendor website via link --> | <!-- For further information refer to vendor website via link --> | ||
[https://www.mediarunway.com/ MediaRunway - About us] | [https://www.mediarunway.com/ MediaRunway - About us] | ||
==Description== | ==Description== | ||
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<!-- At max 3 sentences, no novels. --> | <!-- At max 3 sentences, no novels. --> | ||
With Callback you have the possibility to organize your callbacks in this app instead of email, paper, etc. You can send callback requests or forward one of your callbacks to other licensed users. Tracking the status of a callback will help you gain the customer | With Callback you have the possibility to organize your callbacks in this app instead of email, paper, etc. You can send callback requests or forward one of your callbacks to other licensed users. Tracking the status of a callback will help you gain the customer experience. | ||
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* API1 | * API1 | ||
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==Licensing== | ==Licensing== | ||
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<!-- Give information about costs and licensing model. Use formattings if needed --> | <!-- Give information about costs and licensing model. Use formattings if needed --> | ||
Licensing: One license per user with any number of devices. No floating licensing, only the users who got a configured license have access. For licensing and test licensing please contact [mailto:innoapp-sales@mediarunway.com innoapp-sales@mediarunway.com]. | Licensing: One license per user with any number of devices. No floating licensing, only the users who got a configured license have access. For licensing and test licensing please contact [mailto:innoapp-sales@mediarunway.com innoapp-sales@mediarunway.com]. | ||
==Prerequisites== | ==Prerequisites== | ||
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* Example: "Hello MediaRunway, we would like to purchase the Callback app. Here is our authentication key 1113335557. A one year license for 10 users would fullfill our needs. Please send us the license key as fast as possible. Best reagards" | * Example: "Hello MediaRunway, we would like to purchase the Callback app. Here is our authentication key 1113335557. A one year license for 10 users would fullfill our needs. Please send us the license key as fast as possible. Best reagards" | ||
==Versions== | ==Versions== | ||
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<!-- If not present or outdated innovaphone FW is used, no certificate will be given at all --> | <!-- If not present or outdated innovaphone FW is used, no certificate will be given at all --> | ||
* MediaRunway Callback 1.0 | * MediaRunway Callback 1.0 | ||
===Compatible innovaphone firmware versions=== | ===Compatible innovaphone firmware versions=== | ||
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* MediaRunway Callback 1.0 | * MediaRunway Callback 1.0 | ||
** innovaphone V13r2 | ** innovaphone V13r2 | ||
===Application versions used for interop testing=== | ===Application versions used for interop testing=== | ||
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** innovaphone IPVA V13r2sr11 | ** innovaphone IPVA V13r2sr11 | ||
** innovaphone IPVA V13r2sr10 | ** innovaphone IPVA V13r2sr10 | ||
==Configuration== | ==Configuration== | ||
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Here we will describe all necessary configuration steps to get the app running. For the app installation process, creating the app instance and user objects please see the installation section. | Here we will describe all necessary configuration steps to get the app running. For the app installation process, creating the app instance and user objects please see the installation section. | ||
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==Installation== | ==Installation== | ||
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To get the steps done, log in to your PBX as admin. | To get the steps done, log in to your PBX as admin. | ||
===Install app from app store=== | ===Install app from app store=== | ||
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[[Image:Callback_terms_conditions.png|1246px]] | [[Image:Callback_terms_conditions.png|1246px]] | ||
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===Add user objects=== | ===Add user objects=== | ||
==Contact== | ==Contact== | ||
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Revision as of 11:08, 20 May 2022
Product Name
MediarRunway Callback
Certification Status
Category
Vendor
MediaRunway is an ITC enterprise that provides its customers with contemporary IT services in all areas - Your business, our solution.
Description
With Callback you have the possibility to organize your callbacks in this app instead of email, paper, etc. You can send callback requests or forward one of your callbacks to other licensed users. Tracking the status of a callback will help you gain the customer experience.
MediaRunway - About this application
Functions
- Create, forward and edit callbacks according to your needs
- For yourself or other users
- Track which callbacks you have created and which you have forwarded
- Track a callbacks state or add additional information to a callback
- View your Callist
- Explore your history of callbacks
- Manage the backend of the app
Licensing
Licensing: One license per user with any number of devices. No floating licensing, only the users who got a configured license have access. For licensing and test licensing please contact innoapp-sales@mediarunway.com.
Prerequisites
What you need is this Wiki article and a valid license. For a valid license please install the app and in the admin area of the app you will find the authentication key. Please send us this authentication key, together with the number of users and the desired license period to innoapp-sales@mediarunway.com.
- Example: "Hello MediaRunway, we would like to purchase the Callback app. Here is our authentication key 1113335557. A one year license for 10 users would fullfill our needs. Please send us the license key as fast as possible. Best reagards"
Versions
- MediaRunway Callback 1.0
Compatible innovaphone firmware versions
- MediaRunway Callback 1.0
- innovaphone V13r2
Application versions used for interop testing
- MediaRunway Callback 1.0
- innovaphone IPVA V13r2sr12
- innovaphone IPVA V13r2sr11
- innovaphone IPVA V13r2sr10
Configuration
Here we will describe all necessary configuration steps to get the app running. For the app installation process, creating the app instance and user objects please see the installation section.
TODOOO
Installation
In this section we will describe how to install an app, create an instance of the app and add the user/admin objects for our app.
To get the steps done, log in to your PBX as admin.
Install app from app store
After you have logged in to your PBX as admin, click on "AP Manager"
Inside the "AP Manager", next we click on "APP Store"
In the list of apps, one will find the Callback App
Usually, we always select the latest version of the app and afterthat press the "Install button"
Before installation starts, confirm the terms and conditions
Add an app instance
Add user objects
Contact
MediaRunway |
Anita Meurer und Daniel Meurer |
Venloer Str. 8 |
41569 Rommerskirchen Germany |
Tel: +49 2183 80628-0 |
Fax: +49 2183 80628-100 |
Mail: contactname@companyname |
For any questions please refer to our contact page.