Howto:Citrix: Difference between revisions
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==More Information== | ==More Information== | ||
We tested with | We tested with a partner some Citrix environments. | ||
Tests are made with myPBX launcher and myPBX webclient. | Tests are made with myPBX launcher and myPBX webclient. | ||
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We tested the pure CTI function and the WebRTC function as XenApp and XenDesktop. | We tested the pure CTI function and the WebRTC function as XenApp and XenDesktop. | ||
We have not tested the | We have not tested the Softwarephone because this is an single instance device. | ||
===Problem Details=== | ===Problem Details=== | ||
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Audio on the Citrix server is not supported by innovaphone. | Audio on the Citrix server is not supported by innovaphone. | ||
The innovaphone | The innovaphone Softwarephone is a single instance device and can be started only once on a hardware. | ||
No consistent connection could be established when using WebRTC. | No consistent connection could be established when using WebRTC. | ||
Revision as of 11:56, 14 August 2017
Applies To
This information applies to
- Innovaphone myPBX (V12r1/V12r2)
- Innovaphone WebRTC (V12r1/V12r2)
- Innovaphone Softwarephone
- Citrix XenApp 6.5
- Citrix XenApp 7.6
More Information
We tested with a partner some Citrix environments.
Tests are made with myPBX launcher and myPBX webclient.
We tested the pure CTI function and the WebRTC function as XenApp and XenDesktop.
We have not tested the Softwarephone because this is an single instance device.
Problem Details
Citrix environments require much more effort in the use of UC features.
Microphone and webcam must be connected to the Citrix server. Many devices must be included in a large number of users on a Citrix server. In the case of audio and video data in raw format must be transported to the Citrix server and here these are handled by the client accordingly and distributed to the other participants. This can lead to a very high load (CPU/RAM/network) on the Citrix server with multiple concurrent participants.
Any WAN to the workstations can produce high delay in the communication and cause bandwidth bottlenecks.
Conclusion
In Citrix environments the myPBX client in conjunction with phones is possible as a pure CTI application in the workplace.
Video and application sharing is not possible, since in most cases no required HTTP(S) connection between the Citrix server and the phone at the workplace can be made. Furthermore the load of video and application sharing is unknown on the Citrix server behaves when multiple users at the same time take advantage of this.
Audio on the Citrix server is not supported by innovaphone. The innovaphone Softwarephone is a single instance device and can be started only once on a hardware. No consistent connection could be established when using WebRTC.
We recommend the use of phones in the Citrix scenarios. If video or application sharing is planned to use we recommend to launch the myPBX client and phone locally.