Howto:DynamicTeams - aurenz - Partner App
Product Name
aurenz GmbH DynamicTeams
Certification Status
Category
Vendor
aurenz GmbH - Your reliable specialist for UC analyses and accounting. For over 30 years, we have been working together with renowned sales partners worldwide. aurenz GmbH offers software solutions for analysing the accessibility in the company in order to optimize corporate communication.
Description
Use the DynamicTeams from aurenz to turn normal hunt groups into flexible service teams in which the agents can log in and out independently as required. The presence status of the agents is displayed on a team basis. A group-related call journal with callback status allows lost calls to be followed up in a targeted manner. With the supervisor dashboard as a monitoring tool, the team leaders keep track of the workload of the teams, which is a challenge especially today in home office times and teams that work from distributed workstations.
aurenz GmbH - About this application
Functions
Provided APIs
Licensing
The license price depends on the amount of extensions that are involved. Please contact aurenz for a specific price offer
Prerequisites
Versions
Compatible innovaphone firmware versions
- innovaphone V13r1
Application versions used for interop testing
- vendorname productname versionno
- innovaphone V13r2sr5
Configuration
Contact
| aurenz GmbH |
| Hans-Boeckler-Str. 29 |
| 73230, Kirchheim unter Teck |
| Tel: +49 7021 73888 0 |
| Fax: +49 7021 73888 30 |
| Mail: info@aurenz.de |
For any questions please refer to our contact page.