Howto:Group Voicemail
Applies To
This information applies to
- IPXXX, V13r2
PBX-Build 135779 and later. VM-Build 135xxx
More Information
A comma-separated list of MWI destinations/recipients can be configured by means of a variable $_m within the script URL's query string. This article outlines a configuration scheme for group voicemail functionality.
Problem Details
A group voicemail acts as single point of storage and multiple point of access for several PBX endpoints. MWI-updates are expected to be delivered to all group members.
System Requirements
A standard voicemail script vm.xml is expected to be installed underneath /drive/CF0/vm/vm.xml.
A PBX-VoicemailUser13 license is required for each group voicemail.
Installation
Two PBX phone endpoints Atlantis, Endeavour share a voicebox vm-group with number 803. The voicebox's directory on the mass-storage will be named vm-group. The phones may redirect towards the voicebox by means of a CFU 803803. The phones access the voicebox by the Message Center Account number 803803.
If Viking calls e.g. Endeavour, it's going to be redirected into vm-group and may leave a voicemail. On call-end the participants Atlantis, Endeavour are going to receive an MWI-Activate.
Configuration
- Add following objects
- User 101:Endeavour
- User 102:Atlantis
- User 301:Viking
- Voicemail 803:vm-group
- Script URL
- Script URL
http://127.0.0.1/drive/CF0/vm/vm.xml?$_m=101,102
- E-Mail if desired configure a destination email address serving as a group email address
- Note: The email is sent only once to the destination configured as PBX/Objects/"vm-group"/General/E-Mail. It is up to an admin of the receiving mail server for how to distribute the email towards all potential group members.
- E-Mail if desired configure a destination email address serving as a group email address
- Configure Function-Keys at phones Endeavour, Atlantis
- Type Message Waiting
- Message Center Account
- Number 803803
- Name vm-group (needed if multiple MWI-keys are configured on the phone)
- Append Own Number inactive/not checked
- Configure source email address and mail server
- Edit the settings underneath PBX/Config/Authentication/Email Verification accordingly. Those are the settings being considered by the sub-script email.xml.
Configuration App Platform
If using app platform the configuration can done by PBX Manager. There is a new button "add Voicemail group app". This configures the new variable "$_m" and a second one for the app "$_group" which is the name of the VM Object. It is only necessary for the voicemail app.
The voicemail app works with sip names[1][2] so that it is mandatory to configure the Message Waiting Keys and the $_m with names instead of numbers.
Script URL
http://127.0.0.1/drive/CF0/vm/vm.xml?$_m=endeavour,atlantis&$_group=vm_group&$app=on
The group voicemail app can be activated for every user by checkmark the group voicemail object in the tab "PBX/User/Apps"