Howto:Ilink TeamCall for Salesforce.com – ilink Kommunikationssysteme GmbH – 3rd Party Product: Difference between revisions
No edit summary |
No edit summary |
||
Line 1: | Line 1: | ||
==Product Name== | ==Product Name== | ||
[[Image:TeamCall-Salesforce.jpg|225px]] | [[Image:TeamCall-Salesforce.jpg|225px]] | ||
Line 22: | Line 21: | ||
==Functions== | |||
*ilink TeamCall for Salesforce.com offers these key features: | *ilink TeamCall for Salesforce.com offers these key features: | ||
Line 52: | Line 50: | ||
==Product Version== | |||
*ilink TeamCall for Salesforce.com release 5.1.16 | *ilink TeamCall for Salesforce.com release 5.1.16 | ||
Line 63: | Line 60: | ||
==Vendor== | |||
[[Image:ilink-Logo.jpg||175px]] | [[Image:ilink-Logo.jpg||175px]] | ||
Line 83: | Line 79: | ||
==Description== | |||
ilink TeamCall for Salesforce.com is a 3rd-party software service to connect a Salesforce.com CallCenter with an innovaphone system/PBX. | ilink TeamCall for Salesforce.com is a 3rd-party software service to connect a Salesforce.com CallCenter with an innovaphone system/PBX. | ||
Line 96: | Line 90: | ||
[[Image:ilink-TeamCall_Salesforce.jpg|600px|ilink TeamCall for Salesforce.com with Innovaphone IVPA - deployment sketch]] | [[Image:ilink-TeamCall_Salesforce.jpg|600px|ilink TeamCall for Salesforce.com with Innovaphone IVPA - deployment sketch]] | ||
==Summary== | |||
ilink offers a CTI/call center adapter for Salesforce.com telephony integration since 2006. We cooperate with Salesforce.com and innovaphone to offer efficient telephony workflows through a leading cloud CRM system so our customers increase their customer satisfaction in their daily phone conversations. | ilink offers a CTI/call center adapter for Salesforce.com telephony integration since 2006. We cooperate with Salesforce.com and innovaphone to offer efficient telephony workflows through a leading cloud CRM system so our customers increase their customer satisfaction in their daily phone conversations. | ||
Line 109: | Line 102: | ||
==Contact== | |||
Mr. Thorsten Evers | Mr. Thorsten Evers |
Revision as of 15:14, 13 May 2019
Product Name
ilink TeamCall for Salesforce.com
Certification Status
TBD
Category
3rd Party UC/CTI solution for a CRM system.
Functions
- ilink TeamCall for Salesforce.com offers these key features:
- seamless Salesforce.com CRM and workflow integration, customizable
- high audio quality through your innovaphone/SIP phone
- familiar, standard call control through your innovaphone/SIP phone: make call, answer call, hold/retrieve call, consultation call, transfer call, conference call, end call
- easy outbound calls through click-to-call of your Salesforce.com contacts
- speed dial
- automatic inbound call screen-popup: contacts, leads, cases etc.
- full Salesforce.com wrap-up call workflow
- save your phone call reports as Salesforce.com tasks or events
- latest calls and My calls today lists for quick overviews
- supports Salesforce.com Lightning, Service Cloud Console and Classic modes
- compatible with Windows and macOS
- easy install through Salesforce.com CallCenter - no client component
Product Version
- ilink TeamCall for Salesforce.com release 5.1.16
Innovaphone versions:
- Innovaphone IPVA Release: Version 9.00 hotfix 14 (9.061046)
- Innovaphone Tapi/TSP v8
Vendor
ilink Kommunikationssysteme GmbH
Kurfürstendamm 67
D-10707 Berlin
Germany
Tel.: +49 (0)30 28526-0
Mail: sales@ilink.de
Web: https://www.ilink.de/en/index.html
Description
ilink TeamCall for Salesforce.com is a 3rd-party software service to connect a Salesforce.com CallCenter with an innovaphone system/PBX.
ilink TeamCall for Salesforce.com is a service which is easily activated for all Salesforce users through Salesforce Call Center settings, i.e. no client deployment is needed. Clients use their innovaphone devices and benefit from seamlessly integrated telephony call-control features and supported Salesforce CallCenter workflows.
ilink offers a smart, flexible and independent solution for your innovaphone telephony system. It’s an easy to administer and secure solution at low cost. Associate your Salesforce records consisting of contacts, accounts, cases, leads and other Salesforce objects with your telephone activities and call-related data to maximize outbound call activities, streamline inbound service calls and get a quick overview of your call activities through Salesforce.com reporting.
Summary
ilink offers a CTI/call center adapter for Salesforce.com telephony integration since 2006. We cooperate with Salesforce.com and innovaphone to offer efficient telephony workflows through a leading cloud CRM system so our customers increase their customer satisfaction in their daily phone conversations.
ilink created TeamCall for Salesforce using Salesforce OpenCTI interface to offer Salesforce.com customers a future-proof telephony integration that works best in an innovaphone telephony environment.
Customers of ilink TeamCall for Salesforce.com can rely on ilinks 25+ years of experience in linking UC software with telephone systems, powering over 1 million endpoints all around the world.
Prices: ilink offers three different feature-sets, “basic/standard/advanced plan”. Please contact our Professional Services team for details.
Contact
Mr. Thorsten Evers
Professional Services - ilink Kommunikationssysteme GmbH
phone: +49 30 28526-183
email: thorsten.evers@ilink.de