Howto:Ilink TeamCall for Salesforce.com – ilink Kommunikationssysteme GmbH – test report: Difference between revisions

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// ilink Quality Assurance / Acceptance Test Suite for: TeamCall for Salesforce.com v5.1.15 - 1.48 / Salesforce.com modes: Lightning, Classic / Innovaphone IPVA v12r2 / April 2019 //
[[Image:ilink-testreport.PNG|250px]]
 
ID Title Section Status
T11966 MakeCall internal calls - GUI Passed
 
T11967 AnswerCall internal calls - GUI Passed
 
T11968 ClearConnection internal calls - GUI Passed
 
T11989 ClearConnection - Ringing internal calls - GUI Passed
 
T11971 HoldCall internal calls - GUI Passed
 
T11972 RetrieveCall internal calls - GUI Passed
 
T11973 ConsultationCall internal calls - GUI Passed
 
T11970 TransferCall internal calls - GUI Passed
 
T11990 TransferCall on alerting internal calls - GUI Passed
 
T11969 ConferenceCall internal calls - GUI Passed
 
T11981 MakeCall external calls - GUI Passed
 
T11982 AnswerCall external calls - GUI Passed
 
T11983 ClearConnection external calls - GUI Passed
 
T11984 HoldCall external calls - GUI Passed
 
T11985 RetrieveCall external calls - GUI Passed
 
T11986 ConsultationCall external calls - GUI Passed
 
T11988 TransferCall external calls - GUI Passed
 
T11991 TransferCall on alerting external calls - GUI Passed
 
T11987 ConferenceCall external calls - GUI Passed
 
T11992 Latest calls features Passed
 
T11993 Wrap-up Incomplete features Passed
 
T11994 My calls today features Passed
 
note: in internal/external conferenceCall scenarios, the GUI displays incorrect call state due to TSP signaling issue

Revision as of 14:27, 13 May 2019

Summary

ilink TeamCall for Salesforce.com is supported for innovaphone IPVA telephony systems with innovaphone station devices. CTI connection between ilink service and IPVA is established through innovaphone Tapi Service Provider (TSP).


Certification Status

The tests for this product have been completed. Testing of this product has been finalized in April 2019.


Software/product versions tested

ilink:

  • TeamCall Salesforce.com v5.1.15
  • TeamCall Server v3.8.1.0
  • CA Innovaphone v2.0.0.31
  • LinkTSP v2.0.0.23

Innovaphone:

  • IPVA v12r2 (12.5340)
  • Tapi/TSP v8.0.176


Test setup/configuration

See basic deployment setup sketch below. All tests have been performed by ilink Professional Services team in ilink QA lab, using on-premises services. Innovaphone IPVA switch with

  • provider-based SIP trunk connection to PSTN
  • 3 innovaphone station devices, types: 112, 222, 232
  • Innovaphone Tapi Service Provider (TSP)
  • ilink OpenCTI service, running in a WildFly application server
  • ilink TeamCall Server with CA-Innovaphone and LinkTSP
  • Salesforce.com test accounts (3)


Test results

Ilink-testreport.PNG

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