Howto:Ilink TeamCall for Salesforce.com – ilink Kommunikationssysteme GmbH – test report

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Summary

ilink TeamCall for Salesforce.com is supported for innovaphone IPVA telephony systems with innovaphone station devices. CTI connection between ilink service and IPVA is established through innovaphone Tapi Service Provider (TSP).


Certification Status

The tests for this product have been completed. Testing of this product has been finalized in April 2019.


Software/product versions tested

ilink:

  • TeamCall Salesforce.com v5.1.15
  • TeamCall Server v3.8.1.0
  • CA Innovaphone v2.0.0.31
  • LinkTSP v2.0.0.23

Innovaphone:

  • IPVA v12r2 (12.5340)
  • Tapi/TSP v8.0.176


Test setup/configuration

See basic deployment setup sketch below. All tests have been performed by ilink Professional Services team in ilink QA lab, using on-premises services. Innovaphone IPVA switch with

  • provider-based SIP trunk connection to PSTN
  • 3 innovaphone station devices, types: 112, 222, 232
  • Innovaphone Tapi Service Provider (TSP)
  • ilink OpenCTI service, running in a WildFly application server
  • ilink TeamCall Server with CA-Innovaphone and LinkTSP
  • Salesforce.com test accounts (3)


Test results

// ilink Quality Assurance / Acceptance Test Suite for: TeamCall for Salesforce.com v5.1.15 - 1.48 /

Salesforce.com modes: Lightning, Classic / Innovaphone IPVA v12r2 / April 2019

//

Tested feature Section Test result
MakeCall internal calls - GUI passed
AnswerCall internal calls - GUI passed ClearConnection internal calls - GUI passed
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