Howto:Jtel ACD - jtel GmbH - 3rd Party Product: Difference between revisions

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<!-- this text is a comment that is not visible on normal view at the article. -->
<!-- to create a new entry here,
  - fill in all sections marked as "by vendor"
  - innovaphone will then complete the remaining sections (marked as "by inno")
 
  Please note that this article is in English only!
  feel free to ask presales in case you have any difficulties on editing wiki articles
  -->
<!-- by vendor:
  - upload your company and product logo (if any) in a suitable size (.pgn preferred)
  - replace images below with your logo
  -->
[[Image:Jtel-logo.PNG||200px|right]]
[[Image:Jtel-logo.PNG||200px|right]]
<!--[[Image:product logo.png||200px|right]]-->
==Product Name==
==Product Name==
<!-- by vendor:
[https://www.jtel.de/de/produkte/vielseitige-unternehmensanwendungen/acd-loesungen-fuer-unternehmen jtel Application Suite]
  Place here Official Product Name, as used in vendors product collateral
  If you have a dedicated product page (not a generic vendor page) in English, also put the link below
  -->
jtel  [https://www.jtel.de/de/produkte/vielseitige-unternehmensanwendungen/acd-loesungen-fuer-unternehmen ACD Anschaltung]


==Certification Status==
==Certification Status==
<!-- by inno
{{Template:Compat_Status_referral_product_new}}
  - uncomment one of the stati below
  - update date below
  -->
<!--{{Template:Compat Status "planned"}}-->
<!-- {{Template:Compat Status "in progress"}} -->
{{Template:Compat_Status_"referral_prod."|certificate=Tpl_sip.business_Toplink_SIP_Provider_-_product-cert.pdf}}
<!-- {{Template:Compat_Status_"engineered_prod."|certificate=Tpl_sip.business_Toplink_SIP_Provider_-_product-cert.pdf}} -->
<!-- {{Template:Compat_Status_"rec._prod."|certificate=Tpl_sip.business_Toplink_SIP_Provider_-_product-cert.pdf}} -->
<!--{{Template:Compat Status "tested"}} -->
<!-- {{Template:Compat Status "rejected"}} -->
<!-- {{Template:Compat_Status_"referral_prod."-no-certificate}} -->


Vendor test report and configuration hints were received August 17th, 2017
Vendor test report and configuration hints were received August 17th, 2017


<internal>
==Category==
Zertifikatsvorlagen liegen unter \\inno-sifi\dfs\Techserv\Testlab
{{Category:3rdParty Contact Center Applications}}
Beim Abschluss des Tests (egal ob gut, schlecht oder abgebrochen) <strong>bitte Nachricht an ptr</strong>!
[[Category:Referral Product|{{PAGENAME}}]]
<br>Bitte darauf achten, dass das Zertifizierungsdatum angegeben ist, also "Testing of this product has been finalized January 1st, 1970"
[[Category:3rdParty Contact Center Applications|{{PAGENAME}}]]
</internal>
 
==Product Description==
jtel Portal is a software suite, with which web based complete solutions for telecommunication applications can be provided. The suite includes applications such as ACD, multichannel routing, conferences as well as IVR.
The system administration, basic settings, rights management, contact data and much more are administrable using a single user interface, which can be used in any browser. Data once collected is shared amongst all system applications. For example by the multi-tenant ACD, conference server and IVR.


==Category==
==Features==
<!-- by inno:
* High performance ACD
  - select one or more of the available recommended product categories
* Outbound-Dialer
    a list of valid Categories can be found in
* Multichannel Routing (E-Mail, Chat, Social Media, etc)
    Special Pages / Prefix Index / Display pages with prefix = RecProd, Display pages with prefix = Category
* Event-based routing allowing to route any objects from whatever systems or media-channels (ruby scripting-engine)
    (you need to apply it twice, first as template {{..}}, seconds as category [[..]])
* E-Mail-integration
  -->
* Webchat
* Chatbots
* Voicebots
* Routing-Application (advanced IVR)
* Voice recording included
* Silent monitoring included
* salesforce.com-integration made easy
* OTRS-integration
* JIRA-integration etc.


{{Category:3rdParty Call Center Applications}} <br />
===Multichannel-ACD===
{{Category:3rdParty CTI and UMS applications}}
ACD stands for Automatic Call Distribution. Using the ACD, incoming calls and media events (voice mail, fax, SMS, callback requests and e-mails) can be routed using defined rules to extensions and employees (e.g. agents in a call center). The object is to connect callers as quickly as possible with the best suited and available agent.
[[Category:RecProd|{{PAGENAME}}]]
[[Category:RecProd Select proper Category here|{{PAGENAME}}]]


==Functions==
The web based application is used for the administration of the system and also for the supervisors and agents of the call center. As administrator, you create one or more supervisors for each ACD group. Supervisors can monitor the agents in the call center, and can actively influence and evaluate the ongoing work in a call center. Agents can view the happenings in their own ACD groups.
<!-- by vendor:
Numerous functions such as routing rules, prompt management, web messages and statistics, help you organise the call distribution in your call center.
  - place here a short and concise list of features that are supported by your product
  -->
Short summary of the most important features:
TBD
==Version==
<!-- by inno:
  - version of software that was tested, as declared by the vendor or reseller(in case of customer testimonial), please not if patches have been applied
  -->
innovaphone PBX v12r1 sr6


==Vendor==
[[Image:jtel_acd.png]]
<!-- by vendor
  - Official name of your company, at best linked to your companies web site url, Official name of the vendors web site
  - you may also add a logo
    - upload your company logo (.png preferred, suitable size)
    - replace logo below with yours
  -->


[[Image:Jtel-logo.PNG]] [https://www.jtel.de/ jtel GmbH]
===Network IVR / Routing-Application===
jtel’s Network IVR enables you to create interactive voice response services, and associate these with service numbers in your account. With the Network IVR you can configure all aspects of services running on your service numbers and view statistics and analyse logs. The programming and configuration of the IVR uses various system functions, for example prompt management, number management and routing. Programming of IVR workflows can be simply done after short instruction.


[[Image:jtel_ivr.png]]


==Description==
<!-- by vendor:
  - add short description of the product features, like on a data sheet.  Maximum 250 words.
  -->
TBD
==Competitive Analysis==
==Competitive Analysis==
<!-- by vendor:
* Deep integration into Innovaphone pbx via SIP and SOAP-interface
  - add short competitive analysis.  Maximum 250 words.  This text should enable the innovaphone reseller to select
* Integration of all channels
    your product for scenarios where it is especially useful
* Very simple to use
  -->
* Grafical Workflow-Editor
TBD
* Quick deployment = less costs for professional services
==Summary==
* System is completely web-based: all user interfaces in webbrowser
<!-- by inno:
* jtel supports latest technologies e.g Web-RTC
  - add remarks regarding the product, such as special features, firmware versions or licenses required on the inno side,  
* Very simple backend-integration e.g. CRM, ERP via modern interfaces such as SOAP, REST etc.
    parts of the product that has not been tested or limitations discovered. very short and concise (everything else is in
* Pbx-independent, supporting all pbx’s
    the test report)
  - add link to product test report here
  -->
[[Media:Jtel-innovaphone-Anschaltung.pdf‎|jtel configuration guide]]
 


==Pricing==
==Pricing==
<!-- by vendor:
jtel offers a very simple and innovative licensing model for both on-premise and cloud deployments.
  - describe ballpark pricing, e.g. "500€ per seat" or "starting at 25.000€ depending on the number of trunk lines" 
  -->
TBD


==Tested Versions==
* jtel: All 3.x jtel releases
* innovaphone PBX V12r1sr6, V13


==Contact==
==Configuration==
<!-- by vendor:
[[Media:Jtel-Innovaphone-integration_en_Q4.2017.pdf‎‎|jtel Configuration Guide English]]
  - add name, address, phone, fax, email, web of primary recommended sales contact
    if suitable, you may consider specifying several contacs, depending on your sales structure
    (e.g. by country or vertical market)
  - in case of a customer testimonial the contact details of the reseller are not disclosed here. As contact person should act sales@innovaphone.com. In order to find the reseller responsible for this product, enter also the corresponding mantis ticket number in invisible tags.  
  -->


[[Media:‎‎JPW-InnovaphoneCloudPBX-061222-1058-15936.pdf‎|jtel Innovaphone Cloud PBX Configuration Guide English]]


{|
==Contact==
| colspan=99 | 
Visit [https://www.jtel.de www.jtel.de] to get more information.
|-
| colspan=99 | jtel GmbH
|-
| colspan=99 | Valentin-Linhof-Straße 2
|-
| colspan=99 | 81829, München
|-
| Tel: || +49 (89) 4614950-0
|-
| Fax: || +49 (89) 4614950-29
|-
| Mail: || [mailto:info@jtel.de info@jtel.de]
|}
 
[[Category:Compat|{{PAGENAME}}]]

Latest revision as of 12:05, 6 December 2022

Jtel-logo.PNG

Product Name

jtel Application Suite

Certification Status

Referralprod.PNGThis product is listed due to a customer testimonial. No tests have been conducted by innovaphone.

Vendor test report and configuration hints were received August 17th, 2017

Category

Inbound-/Outbound Contact Center Applications, incl. Automated Call Distribution and IVR

Product Description

jtel Portal is a software suite, with which web based complete solutions for telecommunication applications can be provided. The suite includes applications such as ACD, multichannel routing, conferences as well as IVR. The system administration, basic settings, rights management, contact data and much more are administrable using a single user interface, which can be used in any browser. Data once collected is shared amongst all system applications. For example by the multi-tenant ACD, conference server and IVR.

Features

  • High performance ACD
  • Outbound-Dialer
  • Multichannel Routing (E-Mail, Chat, Social Media, etc)
  • Event-based routing allowing to route any objects from whatever systems or media-channels (ruby scripting-engine)
  • E-Mail-integration
  • Webchat
  • Chatbots
  • Voicebots
  • Routing-Application (advanced IVR)
  • Voice recording included
  • Silent monitoring included
  • salesforce.com-integration made easy
  • OTRS-integration
  • JIRA-integration etc.

Multichannel-ACD

ACD stands for Automatic Call Distribution. Using the ACD, incoming calls and media events (voice mail, fax, SMS, callback requests and e-mails) can be routed using defined rules to extensions and employees (e.g. agents in a call center). The object is to connect callers as quickly as possible with the best suited and available agent.

The web based application is used for the administration of the system and also for the supervisors and agents of the call center. As administrator, you create one or more supervisors for each ACD group. Supervisors can monitor the agents in the call center, and can actively influence and evaluate the ongoing work in a call center. Agents can view the happenings in their own ACD groups. Numerous functions such as routing rules, prompt management, web messages and statistics, help you organise the call distribution in your call center.

Jtel acd.png

Network IVR / Routing-Application

jtel’s Network IVR enables you to create interactive voice response services, and associate these with service numbers in your account. With the Network IVR you can configure all aspects of services running on your service numbers and view statistics and analyse logs. The programming and configuration of the IVR uses various system functions, for example prompt management, number management and routing. Programming of IVR workflows can be simply done after short instruction.

Jtel ivr.png

Competitive Analysis

  • Deep integration into Innovaphone pbx via SIP and SOAP-interface
  • Integration of all channels
  • Very simple to use
  • Grafical Workflow-Editor
  • Quick deployment = less costs for professional services
  • System is completely web-based: all user interfaces in webbrowser
  • jtel supports latest technologies e.g Web-RTC
  • Very simple backend-integration e.g. CRM, ERP via modern interfaces such as SOAP, REST etc.
  • Pbx-independent, supporting all pbx’s

Pricing

jtel offers a very simple and innovative licensing model for both on-premise and cloud deployments.

Tested Versions

  • jtel: All 3.x jtel releases
  • innovaphone PBX V12r1sr6, V13

Configuration

jtel Configuration Guide English

jtel Innovaphone Cloud PBX Configuration Guide English

Contact

Visit www.jtel.de to get more information.

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