Howto:MyApps Cloud - Migration to the myAppsCloud

Applies To

• innovaphone myApps Cloud from version 13r1
• on-premises innovaphone PBX from version 12 or later

The article describes

The Workflow howto migrate an innovaphone on-premises PBX to the myApps Cloud Platform

Step 1: Order the cloud instance in the standard process (by partner)

• Prior to executing the install link, respond to innovaphone – using the same email in which you received the install link – that you would like to migrate an existing on-premises PBX to the myApps Cloud.
• Attach the following Data from the source PBX
  • Download config (vermutl. mit Std. Passwort, muss ich klären)
  • Inform admin UID and PWD
  • Inform one PBX User UID and PWD
    
    

Step 2: Preparation (by Cloud Team)

• Adapting the old PBX config to match the myApps Cloud conditions
• Import the edited config to the respective myApps Cloud PBX
  
  

Step 3: Install and verification (jointly)

• Execute the Install URL
• Create a new Admin Account
• Copy and secure the emergency passwords
• Finalise the installation and start the PBX in Testmode
• Check:
  • Users Admin App:
    • Are all users available?
    • Password match?
  • PBX Mgr.:
    • Templates visibility.
  • Users App
    • All users are visible?
      
      

Step 4: Remaining configuration according to v.13 procedures (by partner)

• Waiting queues
• Voicemail
• Any other specifics not covered above.
  
  

Step 5: Cut over (by partner)

• Activate the imported SIP trunk
• Import phones to the Devices App of the respective Cloud Instance
  Depending on the firmware of the source PBX there are different ways to go:
  1. In case of V.12 and innovaphone Update Service
     • When using innovaphone PHP Update Service, All phones can be updated to V.13 via the Update Service
     • When using innovaphone PHP Update Service, provide the phones with a changed config, new Primary Gatekeeper, Gatekeeper-ID
     • Provide via the Update Service, the Device registration URL together with domain and category values which will add all phones automatically in the desired domain and category
     • Finally, via the update service, delete the Update Server path in the phones.
     • Further provisioning can be done via V13 Devices App, Domain, Device Configuration, Phone Configuration.
  2. In case of V.12 and NO innovaphone Update Service
     • Either Provision those phones manually to the respective user in the cloud via the Adv. GUI of the Phone (Provide Primary Gatekeeper and GK-ID and add Device Registration URL including domain and category part.
     • Further provisioning can be done via V13 Devices App, Domain, Device Configuration, Phone Configuration.
  3. In case of V.13 (min. V13r1, SR13 or higher)
     • By using the process of “Automatic provisioning” the devices can be provisioned with the new Primary Gatekeeper settings.
     • The devices registration URL should be changed to the new Cloud System on all phones. (How to do this?)

In case of doubts, please enter in contact with mailto:cloud@innovaphone.com