Howto:MyApps Cloud - Order Process

Applies To

This information applies to

• Order Process for the myApps Cloud v13

The article describes the order process of a myApps Cloud PBX.

The installation and the use of the "myApps Cloud Service" requires the conclusion of a set of documents between the reseller (or the end-customer, or the reseller on behalf of the end-customer) and innovaphone. There is an online process in place, which will guide you through the process.

Use the following steps, to apply for a myApps Cloud instance:

Step 1:

• Use your already existing credentials to access my.innovaphone.com
  • In case you do not have an account yet, please create a new personal user account.
    Important: Please enter your real name and a valid business e-mail address including a company domain. Fictitious (such as it@..., innovaphone@..., tech@..., etc.) or private email addresses (such as ...@gmail.com, ...@hotmail.com, ...@web.de, etc.) are not permissible and will lead to a rejection of the documents.

• Every personal user account can be associated to various company accounts.
  • In case you want to create a new company please press 'Create company account' (on the left side - pop-up menu).
  • Is the company already existing on my.innovaphone.com, kindly ask a responsible person to invite you to this company (button 'invite person', and enter your email address).

• For every single company, you might now add an independent contract (button 'Add contract')
  • If you have been invited to a company and you do not see the button 'Add contract', check the 'Authorized persons'-tab and verify your permissions in this company account.

• Select 'myApps Cloud service' contract and continue the guidance.
  Notice: The 'myApps Cloud service' needs the following documents to be accepted:
  • 'myApps Cloud service', which contains the conditions of the cloud service,
  • 'Software rental', which is a frame contract and has to be accepted only once (preselected),
  • 'Hardware rental', which is a frame contract and has to be accepted only once (preselected),
    • At this point, do not directly select the 'Automatic iSC Reloading Service', as this must refer to an already existing 'myApps Cloud Service'.
      However, we recommend that you add this 'Automatic iSC Reloading Service' later (after your cloud instance has gone live).
• Press button 'Continue'

• The next window shows you the required contracts once again:
  • 'Contract for the innovaphone myApps Cloud Service'
  • 'Contract on renting innovaphone products'
  • 'Data processing agreement'
• Press button 'Continue'

• You should read the next four pages and check your data and at each end of the pages confirm them with the button 'Continue'
  • 1 'General information about the myApps Cloud Service'
  • 2 'Verification of your data' and check the two boxes at the bottom of the page
  • 3 'Special notes for the myApps Cloud Service' and check the box at the bottom of the page
  • 4 'Offer to conclude a contract for the myApps Cloud Service' and check the confirmation-box
• concluding now all by pressing <Submit offer "myApps Cloud services">.

• The next window summarizes everything, and directs you to the 'Data processing agreement'
  • Press button 'Continue'
  • Read 'Offer to conclude a data processing agreement as per Art. 28 (3) GDPR' and check the last confirmation-box
  • concluding it by pressing <Accept offer "data processing agreement">
• Another summary window follows
  • Press button 'Continue'

• On the last page, you will be asked 'Which domain can be used to identify the installation?'
  Notice: To create a cloud instance, a unique and meaningful domain name is needed. This domain name is essentially used:
  • as System Name inside your Cloud PBX,
  • to create internal user names (if you are considering to use federation in future, it might be helpful to use the same domain name, you are using already as company email),
  • to identify your cloud instance in the Devices App (perhaps, in a future stage, you may have more than one domain to manage, thus, a meaningful domain name is very helpful).
  • if you already have a 'myApps On-Premise' installation, and you will have an additional myApps Cloud Instanz, it is recommended NOT to use the same domain name for the additional 'myApps Cloud' installation
    • in this case you might call it e.g. 'customer-cloud.domain.com'
• In the line for 'Grant access rights for partner domain', only a partner domain should currently be entered which is also running on the innovaphone myApps Cloud

• As soon as the process is concluded, you will receive a copy of the submitted documents by email.

Step 2:

• Following, innovaphone will check the submitted information. If everything is fine, the myApps Cloud Contract will be accepted by innovaphone.

• The respective cloud instances will be created by innovaphone and by email, you will receive an installation link, generally about 24 hours after registration.

Step 3:

• Within a time-frame of 10 days, you should
  • carry out the installation, which will take eventually 5 to 10 minutes (details here), and
  • the Cloud Instance has to be in operations, using iSC.

In case of doubts, please enter in contact with mailto:cloud@innovaphone.com