Howto:SAMwin CCO 5.1: Difference between revisions
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Testing of this product has been finalized February 7th, 2011. | Testing of this product has been finalized February 7th, 2011. | ||
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[[Category: | |||
==Function== | |||
* Call Center Application | |||
==Description== | |||
Short summary of the most famous features: | Short summary of the most famous features: | ||
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* Supports GSM cell phones and any other external phone for night service | * Supports GSM cell phones and any other external phone for night service | ||
* Configurable waiting time between each call | * Configurable waiting time between each call | ||
==Vendor== | ==Vendor== | ||
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The hot standby solution from telecommunication software was not conceptional implemented by the time of writing, thus it shows "not available" in the testreport. | The hot standby solution from telecommunication software was not conceptional implemented by the time of writing, thus it shows "not available" in the testreport. | ||
== Glitches == | |||
[[Howto:SAMwin: Potential problem with media negotiation]] | |||
==Contact== | ==Contact== | ||
Latest revision as of 08:43, 26 August 2020
Product Name
Samwin Contact Center Suite 5.1
Certification Status
This product is listed due to a customer testimonial. No tests have been conducted by innovaphone.
Testing of this product has been finalized February 7th, 2011.
Category
Function
- Call Center Application
Description
Short summary of the most famous features:
Standard console functions
- Receive calls and transferring calls
- Non consultation call
- Call always returns to the same operator
- Caller identification by name and number
- Call hold
- Conference
- Call park with notification when retrieving the call from the parking position
- Public system wide parking queue customizable
- Directory lookup
- Transfer to external subscribers
- Search in multiple columns
- Identification of call type (internal, external, no answer, busy, call back, etc.)
- Arbitrary selection of calls in the waiting queue by the operator
- Manual night service
- Automatic night service
Professional console functions
- Context-sensitive greeting texts (“telecomsoftware, How can I help you.”)
- Different greeting texts for different trunks / members
- Malicious call recording
- Automatic mail to the supervisor in case of a recorded call
- Automatic voice greeting with prerecorded announcements for each operator
- Automatic voice greeting depending on time of day, caller id, trunk, called number, operator, etc.
- Braille support (for visually impaired )
- Multi-user, multi-site and multi-PBX support
- Multi-customer support
- Override call forward
- Set call forward
- Keyword database
- Alternative extensions
- Directory view restricted by the location of the console
- Interposition calls/transfers
- Graphical Busy Lamp Field (BLF)
- BLF’s information is configurable (number, name, status, colors, appointments, etc.)
- Supported extension status: idle, busy, dialing, ringing, etc.
- BLF is synchronized with the directory (auto-scroll function)
- BLF can be detached from the main console window and run on a 2nd screen or wall display
- Busy information is shown not only in the BLF but also in all directory lists
- Number in the extensions display shows the number of the external caller, not the number of the operator
- Call history for frequent callers (3rd call for today, last call to xxxxxxx, at xxxx)
- Powerful SQL-based directory, up to 20 hierarchy levels, auto synchronization with master database
- One click transfer to alternative targets, like cell phone, mailbox, home number, etc.
- Identification of all callers via area code database
- Integration of telephone book CD APIs with reverse lookup function (e.g. Swisscom Directory, KlickTel, etc.)
- Supports GSM cell phones and any other external phone for night service
- Configurable waiting time between each call
Vendor
telecommunication software gmbh
Summary
This solution was tested by telecommunication software .
SAMwin CCO version 5.1 R2 (version 5.1.11.) tested with innovaphone PBX
- V7 Hotfix 21, innovaphone TSP build 7531 innovaphone V7 Certification/Testreport
- V8 Hotfix 8, innovaphone TSP build 8058 innovaphone V8 Certification/Testreport
The hot standby solution from telecommunication software was not conceptional implemented by the time of writing, thus it shows "not available" in the testreport.
Glitches
Howto:SAMwin: Potential problem with media negotiation
Contact
For further informations on this test, please contact the vendor directly.