Howto:Trizwo Blocklist - trizwo GmbH IT & Communication - Partner App: Difference between revisions

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<!-- this text is a comment that is not visible on normal view at the article. -->
[[Image:trizwo Support App_logo.png||200px|right]]
<!-- to create a new entry here,
  - fill in all sections marked as "by vendor"
  - innovaphone will then complete the remaining sections (marked as "by inno")
 
  Please note that this article is in English only!
  feel free to ask presales in case you have any difficulties on editing wiki articles
  -->
 
<!-- by vendor:
  - upload your company and product logo (if any) in a suitable size (.pgn preferred)
  - replace images below with your logo
  -->
[[Image:company logo.png||200px|right]]
[[Image:product logo.png||200px|right]]
 
{{FIXME|reason=Note: Article - Name for SIP Providers 3rdparty product page should be Howto:Country-Provider-Productname-Year-SIP-provider.}}


==Product Name==
==Product Name==
<!-- by vendor:
<!-- Mandatory topic. -->
  Place here Official Product Name, as used in vendors product collateral
<!-- replace CompanyName & ProductName by real names and add URL to productpage -->
  If you have a dedicated product page (not a generic vendor page) in English, also put the link below
trizwo GmbH IT & Communication [https://www.trizwo.de/apps/myapps-support-app/ trizwo Support App]
  -->
My Product [http://www.company.com/products/myproduct.htm Vendor Product Page]


==Certification Status==
==Certification Status==
<!-- by inno
<!-- do not remove comment. Will be added by innovaphone upon document check, app availablity in innovaphone-appstore & operational check -->
  - uncomment one of the stati below
  - update date below
  -->
<!--{{Template:Compat Status "planned"}}-->
<!-- {{Template:Compat Status "in progress"}} -->
<!-- {{Template:Compat_Status_"referral_prod."|certificate=Tpl_sip.business_Toplink_SIP_Provider_-_product-cert.pdf}} -->
<!-- {{Template:Compat_Status_"engineered_prod."|certificate=Tpl_sip.business_Toplink_SIP_Provider_-_product-cert.pdf}} -->
<!-- {{Template:Compat_Status_"rec._prod."|certificate=Tpl_sip.business_Toplink_SIP_Provider_-_product-cert.pdf}} -->
<!--{{Template:Compat Status "tested"}} -->
<!-- {{Template:Compat Status "rejected"}} -->
<!-- {{Template:Compat_Status_"referral_prod."-no-certificate}} -->


<!-- Testing of this product has been finalized January 1st, 1970. -->
{{Template:Compat_Status_referral_product_new|type=App}}


<internal>
This App has been listed October 2022.
Zertifikatsvorlagen liegen unter \\inno-sifi\dfs\Techserv\Testlab
Beim Abschluss des Tests (egal ob gut, schlecht oder abgebrochen) <strong>bitte Nachricht an ptr</strong>!
<br>Bitte darauf achten, dass das Zertifizierungsdatum angegeben ist, also "Testing of this product has been finalized January 1st, 1970"
</internal>


==Category==
==Category==
<!-- by inno:
<!-- Do not change this section and do not remove comments. Will be set by innovaphone upon document check -->
  - select one or more of the available recommended product categories
[[Category:Partner_Apps|{{PAGENAME}}]]
    a list of valid Categories can be found in
{{Category:3rdParty_VoIPSystem_Management}}
    Special Pages / Prefix Index / Display pages with prefix = RecProd, Display pages with prefix = Category  
[[Category:3rdParty_VoIPSystem_Management|{{PAGENAME}}]]
    (you need to apply it twice, first as template {{..}}, seconds as category [[..]])
 
  -->
==Vendor==
<!-- Mandatory topic. -->
[[Image:Trizwo_Logo_horizontal.png]] [http://www.trizwo.de trizwo GmbH]


{{Category:3rdParty SIP Provider}}
==Description==
[[Category:3rdParty SIP Provider|{{PAGENAME}}]]
<!-- Mandatory topic. -->
<!-- Give description about the product, benefits, other information to mention to understand main product purpose -->
The trizwo Support App aims to facilitate support cases. The app has especially been developed for innovaphone partners and administrators, who administrate myApps installations themselves.


==Functions==
==Functions==
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   -->
   -->
Short summary of the most important features:
Short summary of the most important features:
*basic call
* Editable Homepage: Contact information as well as procedural instructions can be saved here.
*email to fax
* Users of the telephone system receive contact information or links of the innovaphone partners‘ IT support.
*call park function
* The homepage can be edited in the editor.
*...
* To create a support ticket configuration data as well as system logs are needed.
* Via the Report-function vital data as well as logs can be accessed and summarized in a report.zip file.
* Through List Creator information of user objects in the PBX can be exported into various formats.
* Lists can be created, that show which license is assigned to which user.


==Version==
==Licensing==
<!-- by inno:
<!-- Mandatory topic. -->
  - version of software that was tested, as declared by the vendor or reseller(in case of customer testimonial), please not if patches have been applied
<!-- Give information about costs and licensing model. Use formattings if needed -->
  -->
none
1.2.3


==Vendor==
==Versions==
<!-- Mandatory topic. -->
<!-- Mandatory topic. -->
[[Image:Trizwo_Logo_horizontal.png]] [http://www.trizwo.de trizwo GmbH]
<!-- If not present or outdated innovaphone FW is used, no certificate will be given at all -->
===Compatible innovaphone firmware versions===
<!-- List compatible major innovaphone firmware versions. Several listings are valid -->
* innovaphone at least V13r2sr1


==Description==
===Application versions used for interop testing===
<!-- by vendor:
<!-- Give used versions for testing of both innovaphone and 3rd-pty product -->
  - add short description of the product features, like on a data sheet.  Maximum 250 words.
<!-- replace 3rd-Pty-Application by real name -->
  -->
* trizwo Support App: 13r2 131015sr21
<!-- adjust tested innovaphone FW -->
* innovaphone V13r2sr5


==Competitive Analysis==
==Configuration==
<!-- by vendor:
<!-- Mandatory topic. -->  
  - add short competitive analysis.  Maximum 250 words. This text should enable the innovaphone reseller to select
<!-- Describe configuration steps to be done for both innovaphone and 3rd-pty application -->
    your product for scenarios where it is especially useful
<!-- It is required to provide a PDF-formatted config document. -->
  -->
 
==Summary==
<!-- by inno:
  - add remarks regarding the product, such as special features, firmware versions or licenses required on the inno side,
    parts of the product that has not been tested or limitations discovered.  very short and concise (everything else is in
    the test report)
  - add link to product test report here
  -->
[[Howto:Vendor SIP Compatibility Test|innovaphone Vendor Testreport]]
<br>- or -<br>
<!-- by inno:
  as an alternative, if the product is known to be working due to a successful customer project
  -->
This solution proved to meet the expectations in the following customer projects:
* [http://www.partner-or-innovaphone.com/customer-success-story www.partner-or-innovaphone.com/customer-success-story]
* [[Howto:Customer-Testreport-and-Result]]
<br>- or -<br>
<!-- by inno:
  as an alternative, if the product has been tested by the vendor
  -->
This solution has been tested by the vendor. 
[http::/www.vendor.com/testresultpage http::/www.vendor.com/testresultpage]
<br>
[[Howto:Hardcopy-of-Vendor-Testreport-and-Result]]
 
==Pricing==
<!-- by vendor:
  - describe ballpark pricing, e.g. "500€ per seat" or "starting at 25.000€ depending on the number of trunk lines" 
  -->


<!-- List the config steps by adding text & pictures -->
<!-- Name used APIs to be activated in ap-objects -->


<!-- If not present, no certificate will be given at all -->
<!-- in any case you must be aware of the fact that any questions concerning configuration issues will be directly forwarded by innovaphone to you as manufacturer -->
For configuration, please refer to [https://www.trizwo.de/apps/myapps-support-app/ the manual on our website].


==Contact==
==Contact==

Revision as of 08:21, 20 October 2022

Trizwo Support App logo.png

Product Name

trizwo GmbH IT & Communication trizwo Support App

Certification Status

Referralprod.PNGThis App is listed due to a customer testimonial. No tests have been conducted by innovaphone.

This App has been listed October 2022.

Category

VoIP system management products

Vendor

Trizwo Logo horizontal.png trizwo GmbH

Description

The trizwo Support App aims to facilitate support cases. The app has especially been developed for innovaphone partners and administrators, who administrate myApps installations themselves.

Functions

Short summary of the most important features:

  • Editable Homepage: Contact information as well as procedural instructions can be saved here.
  • Users of the telephone system receive contact information or links of the innovaphone partners‘ IT support.
  • The homepage can be edited in the editor.
  • To create a support ticket configuration data as well as system logs are needed.
  • Via the Report-function vital data as well as logs can be accessed and summarized in a report.zip file.
  • Through List Creator information of user objects in the PBX can be exported into various formats.
  • Lists can be created, that show which license is assigned to which user.

Licensing

none

Versions

Compatible innovaphone firmware versions

  • innovaphone at least V13r2sr1

Application versions used for interop testing

  • trizwo Support App: 13r2 131015sr21
  • innovaphone V13r2sr5

Configuration

For configuration, please refer to the manual on our website.

Contact

Uwe Wellecke
trizwo GmbH IT&Communication
Biedenkamp 1A
21509 Glinde
Tel: +49 40 611980 102
Fax: +49 40 611980 2102
Mail: uwe.wellecke@trizwo.de
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