Howto:What is a "3rd Party Product"?

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What it is all about

A major design principle for innovaphone products is being based on standards strictly.

While this brings a number of substantial advantages to the customers, amongst others a huge base of 3rd applications that can work with innovaphone gear, it may sometimes create headaches for the innovaphone professional in charge of designing solutions. H450, TAPI, Empty Termcaps, DSS1, H.245, XML, SS7, .... it's easy to get lost in the standards jungle! Application interoperability thus is key to successful integration with 3rd party software.

To assist with determining application interoperability, innovaphone entertains a 3rd party product list. It has 3 major building blocks

  • products known as interoperable due to customer testimonial (referral product)
  • products which have been interoperability-enhanced by a joined effort of vendor and innovaphone engineers in innovaphone labs (engineered product)
  • products tested by innovaphone (tested product)

All such products will be listed in the 3rd party product list. Products that have been tested OK in innovaphone labs additionally will bear the innovaphone recommended product Image:Recprod.PNG logo.

What it means

So what exactly can you expect from a 3rd party product?

Referral Product 
has been used successfully in one or more major customer projects known to us. The project may be described in a user story, also, we may be able to provide contact information of the partner who has implemented the project upon request (contact your innovaphone sales rep). Also, 3rd party devices tested by their respective vendors may qualify as Referral Product if there is a written documentation made available in our wiki (see Howto:Guidelines for Testing 3rd Party SIP Devices for details)
Engineered Product 
vendor has worked with us in our labs to enhance/ensure interoperability based on his own requirements/test plans
Recommended Product 
product has passed tests in the innovaphone labs OK. This means that all relevant interface used to interact with the innovaphone devices do work as expected. It does not mean that the passing product is the greatest product in the world. Instead, it says that the product interfaces ok with innovaphone. There may or may not be a better product, or a product more suitable for specific requirements available. This decision is deliberately left to the market.

What is a potential candidate for a 3rd party product?

Any product that actually interfaces to innovaphone gear may be considered as recommended product. However, as a rule of thumb, we do not list nor test basic network infrastructure devices.

What has to be done to list a new 3rd party product?

See the hitchikers guide to the 3rd party product for a description of the procedure.

List of 3rd party products

The list is structured in various categories. Please note that a single product may appear in more than one category. As an example, application suites including both CTI and Call Center functions are quite popular.

3rd Party PBX

List of articles in interworking with 3rd Party PBX

Alarm server Products

List of articles in Alarm system/server solutions

Billing System / Call Management

List of articles in Call Accounting, Call Billing, Call Management Systems

CTI and UMS applications

List of articles in Computer - Telephony Integration and Unified Messaging / Unified Communication

Call Center Applications

List of articles in Inbound-/Outbound Call Center Applications, incl. Automated Call Distribution and IVR

Directory Services

List of articles in Directory Services


List of articles in Gateways to various physical interfaces (such as FXS/FXO, GSM, etc.)

H.323 and SIP Terminals

List of articles in H.323/SIP hardware and software endpoints


List of articles in Headsets

Hotel / Hospitality and Care

List of articles in Hotel / Hospitality and Care

IP Voice Conferencing Systems

List of articles in IP based Voice and Video Conferencing System

Music on Hold Solutions

List of articles in Systems to provide and manage music on hold, announcements and other voice prompts

Network Infrastructure Products

List of articles in Network infrastructure such as Fixed Optics Systems, WLAN access points and controllers

Network Management and Assessment Tools

List of articles in Systems that help to manage a network during before and after the VoIP deployment

Network Security Appliances

List of articles in Firewalls, Intrusion Detection Systems, Intrusion Protection Systems

Professional Announcements

List of articles in Voicemailbox Greetings, Music on Hold, Hotline Announcements

SIP Provider

List of articles in All SIP Telephony Provider (i.e. Carrier)

Statistics / Monitoring

List of articles in Call Statistics, Call Monitoring Systems

Solutions for Mobile Extensions

List of articles in Systems that provide PBX-Extension Features to (GSM) mobile phones

Voice Recording

List of articles in Systems for active or passive recording of voice calls

3rdParty Wireless System

List of articles in IP-based wireless system (WiFi and DECT)

List of all 3rd Party Products

Category:3rd Party Products

List of all tested Products


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