Reference9:Concept USB Headset
The IP222 and IP232 telephones provide USB ports. This document describes how to install, configure and use USB headsets on these phones.
Applies To
This information applies to
- IP222 and IP232
Firmware V9hotfix7 and later.
USB Headset Support is in beta as of V9hotfix7 and should thus not be used in production environments!
More Information
Installation
Follow the vendor setup directions for using the headset with a PC but connect the USB plug of the headset to an USB slot of the IP2x2 phone. There is no need to install any vendor provided PC software.
Some headsets are designed to be connected both to a telephone via DHSG, AEI or a similar protocol and to a PC via USB. In this case you must also set up the headset for use with a PC, sometimes a special keypress is required to fix this setting.
Configuration
Although a USB headset is detected automatically when it is connected it needs to be explicitely enabled. This is required to let the phone know that the headset is really in use and should be served.
Enabling the headset has the following effects:
- a headset icon is displayed in the phone status line
- a normal inbound call is indicated by a ring tone in the headset (if this is supported by the headset)
- an automatically connected inbound call ((announcement, broadcast) is connected to the headset (not to the speaker as usual)
- a call initiated by pressing the Redial key while browsing a call list or a directory is connected to the headset
- a call initiated by pressing the Redial in indirect dialling mode is connected to the headset
The headset is enabled at the telephone either by setting "Menu/Phone Setup/Headset: On" or by a Headset function key with Mode: Enable. A Headset:Enable function key is more convenient for example when the headset is used only when the user leaves the telephone.
Call control
The IP2x2 telephones don't provide a hardware key to control the headset but if required a Headset function key with Mode: Control can be defined to setup/accept calls via headset directly on the telephone. Headset call control can be performed in different ways:
- by the Talk key on the headsets base station
- by the Talk key on the headset itself
- by the Headset:Control function key
- by the Redial key (outbound calls only)
By default setting up outbound calls via a Talk key is disabled to prevent entering offhook state when the user is far from phone. It can be enabled via the WEB interface by checking "Phone/Preferences/Start Outbound Call on Electronic Hook Switch (EHS) Signal".
For some headsets this is a must because they require that all call control is performed by a Talk key, otherwise the media connection between base and headset gets lost.
Outbound Calls
- enter a number and press Redial
- select an entry in a call list or a directory and press Redial
- press a Talk key and enter the number (if this function is enabled)
- press the Headset:Control function key and enter the number
To drop the call press a Talk key, the Disconnect key or the Headset:Control function key.
Inbound Calls
To accept an inbound call press a Talk key or the Headset:Control function key. To drop the call press a Talk key, the Disconnect or the the Headset:Control function key.
Volume control
Usually the headset provides it's own volume control and this should be preferred. The phone volume control can be used when the range of the headset volume control is not sufficient.
Microphone Mute
Usually the headset provides it's own Mute button and this should be preferred.
Known Problems
Monitor Mode does not work with USB headsets, i.e. the telephone speaker cannot switched on in addition to the headset.
Supported Headsets
Jabra (GN Netcom)
wireless
| Model | Operation | Phone | Headset | Base |
|---|---|---|---|---|
| GN 9350e 9356-607-401 5706991007237 connected with Jabra Link 14201-30 to DHSG port |
Open phone line on target phone | not tested | not tested | not tested |
| Answer incoming call | not tested | not tested | not tested | |
| End current call | not tested | not tested | not tested | |
| Volume | not tested | not tested | not tested | |
| Clean Audio Mode (Redial?) | not tested | not tested | not tested | |
| GN 9350e 9356-607-401 5706991007237 directly connected to USB port |
Open phone line on target phone | YES | NO | NO |
| Answer incoming call | YES | YES | YES | |
| End current call | YES | YES | YES | |
| Volume | YES | YES | YES | |
| Clean Audio Mode (Redial?) | YES | NO | NO | |
| Pro 9450 9450-25-507-101 ??order no?? connected with Jabra Link 14201-30 to DHSG port |
Open phone line on target phone | YES | YES | YES |
| Answer incoming call | YES | YES | YES | |
| End current call | YES | YES | YES | |
| Volume | YES | YES | YES | |
| Mute | NO | YES | YES | |
| Put current call on hold, and accept incoming call | YES | NO | NO | |
| Reject incoming call | YES | NO | NO | |
| Call last number dialed (mobile phones and supported softphones only) |
YES | NO | NO | |
| Pro 9450 9450-25-507-101 ??order no?? directly connected to USB port |
Open phone line on target phone | not tested | not tested | not tested |
| Answer incoming call | not tested | not tested | not tested | |
| End current call | not tested | not tested | not tested | |
| Volume | not tested | not tested | not tested | |
| Mute | not tested | not tested | not tested | |
| Put current call on hold, and accept incoming call | not tested | not tested | not tested | |
| Reject incoming call | not tested | not tested | not tested | |
| Call last number dialed (mobile phones and supported softphones only) |
not tested | not tested | not tested | |
| Pro 9470 9470-26-904-101 5706991009866 connected with Jabra Link 14201-30 to DHSG port |
Open phone line on target phone | YES | YES | YES |
| Answer incoming call | YES | YES | YES | |
| End current call | YES | YES | YES | |
| Volume | YES | YES | YES | |
| Mute | NO | YES | YES | |
| Put current call on hold, and accept incoming call | YES | NO | NO | |
| Reject incoming call | YES | NO | NO | |
| Call last number dialed (mobile phones and supported softphones only) |
YES | NO | NO | |
| Pro 9470 9470-26-904-101 5706991009866 directly connected to USB port |
Open phone line on target phone | YES | NO | NO |
| Answer incoming call | YES | YES | NO | |
| End current call | YES | YES | NO | |
| Volume | YES | YES | NO | |
| Mute | NO | YES | NO | |
| Put current call on hold, and accept incoming call | YES | NO | NO | |
| Reject incoming call | YES | NO | NO | |
| Call last number dialed (mobile phones and supported softphones only) |
YES | NO | NO | |
| PRO 920 920-25-508-1 ??order no?? connected with Jabra Link 14201-30 to DHSG port |
Open phone line on target phone | YES | YES | N/A |
| Answer incoming call | YES | YES | N/A | |
| End current call | YES | YES | N/A | |
| Volume | YES | YES | N/A | |
| Mute | NO | YES | N/A |
corded
| Model | Operation | Phone | Headset |
|---|---|---|---|
| BIZ 2400 USB OC 2499-823-104 |
Open phone line on target phone | YES | YES |
| Answer incoming call | YES | YES | |
| End current call | YES | YES | |
| Volume | YES | YES | |
| Mute | YES | YES | |
| LINK 280 280-08 |
Open phone line on target phone | YES | YES |
| Answer incoming call | YES | YES | |
| End current call | YES | YES | |
| Volume | YES | YES | |
| Mute | YES | YES |
Plantronics
wireless
| Model | Operation | Phone | Headset | Base |
|---|---|---|---|---|
| Voyager PRO UC v2 | Open phone line on target phone | YES | YES | N/A |
| Answer incoming call | YES | YES | N/A | |
| End current call | YES | YES | N/A | |
| Volume | YES | YES | N/A | |
| Mute | YES | YES | N/A | |
| Call back last call | YES | NO | N/A | |
| Initiate phones voice dialling | N/A | N/A | N/A | |
| Reconnect lost connection | N/A | not tested | N/A |
corded
| Model | Operation | Phone | Headset |
|---|---|---|---|
| DA 45 2499-823-104 |
Open phone line on target phone | YES | YES |
| Answer incoming call | YES | YES | |
| End current call | YES | YES | |
| Volume | YES | YES | |
| Mute | YES | YES | |
| C420 |
Open phone line on target phone | YES | YES |
| Answer incoming call | YES | YES | |
| End current call | YES | YES | |
| Volume | YES | YES | |
| Mute | YES | YES |