Template:Call Center Applications
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Summary
Certification Status
Version
Software Version:
1.0.2.3
Hardware Version:
1.0.0.1
innovaphone Firmware:
SR2 HF5
Test Setup
Test Results
Basic Call
Tested feature | Result |
---|---|
call using g711a | |
call using g711u | |
call using g729 | |
Overlapped sending | |
Early media channel | |
Device shows called id number | |
Device shows called id name | |
Device shows called id display info | |
Fax using T.38 | |
CGPN can be supressed | |
Reverse Media Negotiaton | |
Device shows CDPN/CGPN on incoming call | |
Device shows CDPN/CGPN on outgoing call | |
Device shows connected number | |
Device shows diverting number | |
Device supports distinctive ringing | |
Device supports asymetric codec negotiation | |
Device supports codec renegotiation during a conversation | |
Device shows correct display message in case of busy CDPN | |
Device shows correct display message in case of not existing CDPN | |
Device shows correct display message in case that the call is declined | |
Voice Quality OK? |
DTMF
Tested feature | Result |
---|---|
DTMF tones sent correctly | |
DTMF tones received correctly |
Hold/Retrieve
Tested feature | Result |
---|---|
Device handles incoming hold (inactive) correctly | |
Device handles incoming hold (sendonly) correctly | |
Device can put a call on hold using correctly(inactive or sendonly) |
Transfer with consultation
Tested feature | Voice Ok? | MoH Ok? |
---|---|---|
inno1 calls inno2. inno2 transfers to testphone. | ||
inno1 calls inno2. inno1 transfers to testphone. | ||
inno1 calls testphone. inno1 transfers to inno2. | ||
inno1 calls testphone. testphone transfers to inno2. | ||
testphone calls inno1. inno1 transfers to inno2. | ||
testphone calls inno1. testphone transfers to inno2. |
Transfer with consultation (alerting only)
Tested feature | Voice Ok? | MoH Ok? |
---|---|---|
inno1 calls inno2. inno2 transfers to testphone. | ||
inno1 calls inno2. inno1 transfers to testphone. | ||
inno1 calls testphone. inno1 transfers to inno2. | ||
inno1 calls testphone. testphone transfers to inno2. | ||
testphone calls inno1. inno1 transfers to inno2. | ||
testphone calls inno1. testphone transfers to inno2. |
Blind Transfer
Tested feature | Voice Ok? |
---|---|
inno1 calls inno2. inno2 transfers to testphone. | |
inno1 calls inno2. inno1 transfers to testphone. | |
inno1 calls testphone. inno1 transfers to inno2. | |
inno1 calls testphone. testphone transfers to inno2. | |
testphone calls inno1. inno1 transfers to inno2. | |
testphone calls inno1. testphone transfers to inno2. |
Blind Transfer (alerting only)
Tested feature | Voice Ok? |
---|---|
inno1 calls inno2. inno2 transfers to testphone. | |
inno1 calls testphone. testphone transfers to inno2. | |
testphone calls inno1. inno1 transfers to inno2. |
Other Features
Directory
Tested feature | Result |
---|---|
Device built-in directory | |
Exists | |
Can be dialled from | |
Does CLI resolution |