Howto:Callback Manager App - effexx - Partner App: Difference between revisions

From innovaphone wiki
Jump to navigation Jump to search
(Created page with "==Applies To== This information applies to * IP 3000, V4 * IP 400, V4 * IP 21, V4 Build 01-4001 and later. <!-- Keywords: enter keywords, foreign translations and/or synoyms not appearing in the article here for better search results --> ==More Information== ===Problem Details=== ===System Requirements=== ===Installation=== ===Configuration=== ===Known Problems=== <!-- == Related Articles == --> {{PAGENAME}}")
 
No edit summary
Line 1: Line 1:
==Applies To==
[[Image:Effexx-logo01.png||150px|right]]
This information applies to


* IP 3000, V4
==Product Name==
* IP 400, V4
<!-- Mandatory topic. -->
* IP 21, V4
<!-- replace CompanyName & ProductName by real names and add URL to productpage -->
Build 01-4001 and later.
[https://www.effexx.com effexx] CallbackManager-App


<!-- Keywords: enter keywords, foreign translations and/or synoyms not appearing in the article here for better search results -->
==Certification Status==
<!-- do not remove comment. Will be added by innovaphone upon document check, app availablity in innovaphone-appstore & operational check -->
{{Template:Compat_Status_referral_product_new|type=App}}


==More Information==


===Problem Details===
==Category==
===System Requirements===
<!-- Do not change this section and do not remove comments. Will be set by innovaphone upon document check -->
===Installation===
 
===Configuration===
 
===Known Problems===
==Vendor==
<!-- Mandatory topic. -->
 
<!-- Place optional company logo. Don't change logo size. -->
[[Image:Effexx-logo01.png|150px]]
 
<!-- Give some introducting words about the vendor itself. -->
<!-- At max 3 sentences, no novels. -->
In order to make your business infrastructure and your communication processes efficient and secure, you not only need innovative technologies, but also solutions that are precisely tailored to your specific goals and requirements. The areas of telecommunications, information technology, security and software technology are constantly changing. Optimizing your technology flow requires selecting products and technologies that bring measurable benefits to your business. effexx advises you reliably, competently and individually on this.
 
<!-- For further information refer to vendor website via link -->
[https://www.effexx.com/ueber-effexx effexx - Über uns]
 
==Description==
<!-- Mandatory topic. -->
<!-- place optional product logo or functional overwiew. -->
 
<!-- Give description about the main product purpose. -->
<!-- At max 3 sentences, no novels. -->
 
==Functions==
<!-- Mandatory topic. -->
<!-- Give functional description about the application. Use formattings if needed -->
<!-- Preferred format is a short list of functions/buzz words offered by the product -->
 
* Manage missed Calls of Waiting Queues
* Create a Daily Dashboard of callcounters
 
=== Provided APIs ===
<!-- Optional topic. -->
<!-- name APIs which product provides - if any -->
<!-- e.g. some of these https://sdk.innovaphone.com/13r2/doc/reference.htm#APIs -->
 
* Websocket
* RccApi
 
==Licensing==
<!-- Mandatory topic. -->
<!-- Give information about costs and licensing model. Use formattings if needed -->
One License per monitored Queue is required for this app.
 
==Prerequisites==
<!-- Optional topic. -->
<!-- If applicable, name any system requirements / technical requirements. For example, if the function of the free app requires the use of software for which a fee is charged. -->
*  Edited trunk object with "Name as Number" option via Advanced UI
*  '''If you use myApps via browser, https is required'''
<!-- Keywords: CLIP, Sendnumber, myApps Sendnumber, Outgoing, ausgehende Nummber -->
 
==Versions==
<!-- Mandatory topic. -->
<!-- If not present or outdated innovaphone FW is used, no certificate will be given at all -->
===Compatible innovaphone firmware versions===
<!-- List compatible major innovaphone firmware versions. Several listings are valid -->
* innovaphone V13r3 SR4
 
===Application versions used for interop testing===
<!-- Give used versions for testing of both innovaphone and 3rd-pty product -->
<!-- replace 3rd-Pty-Application by real name -->
* effexx CallbackManager-App 130001
<!-- adjust tested innovaphone FW -->
* innovaphone V13r3 SR4
* innovaphone AP Platform 100013
 
==Configuration==
<!-- Mandatory topic. -->
<!-- Describe configuration steps to be done for both innovaphone and 3rd-pty application -->
<!-- It is required to provide a PDF-formatted config document. -->
 
===Edit the trunk object ===
<br>
The SendNumber app edits user objects on the "External" attribute, which has been available since software version V13R2. In order for this option to be taken into account for outgoing telephony, the trunk object must be adjusted via the Advanced UI. It is also important to note that after this adjustment, it should first be checked whether this will result in restrictions on outgoing telephony with regard to call number display or call diversions.
<br><br>
''In rare PBX constellations, errors can occur at this point. Innovaphone support should be contacted first. This function has nothing to do with the SendNumber app, but is just a feature of the innovaphone PBX that is required.'' ''<br><br>
 
 
===Install the App===
<br>
The following series of images shows the installation sequence of the SendNumber app from the AppStore.<br><br>
 
 
 
===Callback Manager - Admin App===
 
 
===Callback Manager - User App ===
With the SendNumber user app, users can select their outgoing phone number.<br>
[[Image:Effexx-sendnumber-user-01.PNG]]<br>
------------------------------------------<br>
 
==Known Issues==
- There was an error in the app file name. When updating from 13R2 SR10 to a higher version, the old App Service must be uninstalled.
 
==Release Notes==
 
 
==Contact==
effexx its GmbH<br>
Obere Industriestraße 8<br>
57250 Netphen
 
Peter Stock<br>
Tel: +49 271 7095-220 <br>
Fax: +49 271 7095-4200<br>
E-Mail: apps@effexx.com


<!-- == Related Articles == -->
<!-- == Related Articles == -->
[[Category:Howto|{{PAGENAME}}]]

Revision as of 14:45, 2 May 2023

Effexx-logo01.png

Product Name

effexx CallbackManager-App

Certification Status

Referralprod.PNGThis App is listed due to a customer testimonial. No tests have been conducted by innovaphone.


Category

Vendor

Effexx-logo01.png

In order to make your business infrastructure and your communication processes efficient and secure, you not only need innovative technologies, but also solutions that are precisely tailored to your specific goals and requirements. The areas of telecommunications, information technology, security and software technology are constantly changing. Optimizing your technology flow requires selecting products and technologies that bring measurable benefits to your business. effexx advises you reliably, competently and individually on this.

effexx - Über uns

Description

Functions

  • Manage missed Calls of Waiting Queues
  • Create a Daily Dashboard of callcounters

Provided APIs

  • Websocket
  • RccApi

Licensing

One License per monitored Queue is required for this app.

Prerequisites

  • Edited trunk object with "Name as Number" option via Advanced UI
  • If you use myApps via browser, https is required

Versions

Compatible innovaphone firmware versions

  • innovaphone V13r3 SR4

Application versions used for interop testing

  • effexx CallbackManager-App 130001
  • innovaphone V13r3 SR4
  • innovaphone AP Platform 100013

Configuration

Edit the trunk object


The SendNumber app edits user objects on the "External" attribute, which has been available since software version V13R2. In order for this option to be taken into account for outgoing telephony, the trunk object must be adjusted via the Advanced UI. It is also important to note that after this adjustment, it should first be checked whether this will result in restrictions on outgoing telephony with regard to call number display or call diversions.

In rare PBX constellations, errors can occur at this point. Innovaphone support should be contacted first. This function has nothing to do with the SendNumber app, but is just a feature of the innovaphone PBX that is required.


Install the App


The following series of images shows the installation sequence of the SendNumber app from the AppStore.


Callback Manager - Admin App

Callback Manager - User App

With the SendNumber user app, users can select their outgoing phone number.
Effexx-sendnumber-user-01.PNG


Known Issues

- There was an error in the app file name. When updating from 13R2 SR10 to a higher version, the old App Service must be uninstalled.

Release Notes

Contact

effexx its GmbH
Obere Industriestraße 8
57250 Netphen

Peter Stock
Tel: +49 271 7095-220
Fax: +49 271 7095-4200
E-Mail: apps@effexx.com


Retrieved from "https://wiki.innovaphone.com/index.php?title=Howto:Callback_Manager_App_-_effexx_-_Partner_App&oldid=67209"