Howto:Callback Manager App - effexx - Partner App: Difference between revisions
Peter.stock (talk | contribs) |
Peter.stock (talk | contribs) |
||
| Line 62: | Line 62: | ||
<!-- Mandatory topic. --> | <!-- Mandatory topic. --> | ||
<!-- Give information about costs and licensing model. Use formattings if needed --> | <!-- Give information about costs and licensing model. Use formattings if needed --> | ||
One License per | * One License per User is which uses this app is required. Available over innovaphone. | ||
* with activated testmode you can test the function this app. | |||
==Prerequisites== | ==Prerequisites== | ||
Revision as of 15:49, 2 May 2023
Product Name
effexx CallbackManager-App
Certification Status
This App is listed due to a customer testimonial. No tests have been conducted by innovaphone.
Category
Vendor
In order to make your business infrastructure and your communication processes efficient and secure, you not only need innovative technologies, but also solutions that are precisely tailored to your specific goals and requirements. The areas of telecommunications, information technology, security and software technology are constantly changing. Optimizing your technology flow requires selecting products and technologies that bring measurable benefits to your business. effexx advises you reliably, competently and individually on this.
Description
With the Callback Manager app, the calls of waiting queues are recorded and displayed in a daily history. Missed calls can be commented and processed from a list.
The app can monitor multiple waiting queues at the same time and summarize them in one overview.
Agents can start the call directly on the app. The default device of myApps is used here. Calls from the same caller within a group are totaled and combined. For contact identification, the app uses the reverse lookup of the PBX.
- Callmanagement
- Callbacklist
Functions
- Manage missed Calls of Waiting Queues
- Create a Daily Dashboard of callcounters
Provided APIs
- Websocket
- RccApi
Licensing
- One License per User is which uses this app is required. Available over innovaphone.
- with activated testmode you can test the function this app.
Prerequisites
- If you use myApps via browser, https is required
Versions
Compatible innovaphone firmware versions
- innovaphone V13r3 SR4
Application versions used for interop testing
- effexx CallbackManager-App 130001
- innovaphone V13r3 SR4
- innovaphone AP Platform 100013
Configuration
Install the App
Callback Manager - Admin App
Callback Manager - User App
Release Notes
Contact
effexx its GmbH
Obere Industriestraße 8
57250 Netphen
Peter Stock
Tel: +49 271 7095-220
Fax: +49 271 7095-4200
E-Mail: apps@effexx.com