Howto:Callback Manager App - effexx - Partner App
Product Name
effexx CallbackManager-App
Certification Status
This App is listed due to a customer testimonial. No tests have been conducted by innovaphone.
Category
Vendor
In order to make your business infrastructure and your communication processes efficient and secure, you not only need innovative technologies, but also solutions that are precisely tailored to your specific goals and requirements. The areas of telecommunications, information technology, security and software technology are constantly changing. Optimizing your technology flow requires selecting products and technologies that bring measurable benefits to your business. effexx advises you reliably, competently and individually on this.
Description
Functions
- Manage missed Calls of Waiting Queues
- Create a Daily Dashboard of callcounters
Provided APIs
- Websocket
- RccApi
Licensing
One License per monitored Queue is required for this app.
Prerequisites
- If you use myApps via browser, https is required
Versions
Compatible innovaphone firmware versions
- innovaphone V13r3 SR4
Application versions used for interop testing
- effexx CallbackManager-App 130001
- innovaphone V13r3 SR4
- innovaphone AP Platform 100013
Configuration
Edit the trunk object
The SendNumber app edits user objects on the "External" attribute, which has been available since software version V13R2. In order for this option to be taken into account for outgoing telephony, the trunk object must be adjusted via the Advanced UI. It is also important to note that after this adjustment, it should first be checked whether this will result in restrictions on outgoing telephony with regard to call number display or call diversions.
In rare PBX constellations, errors can occur at this point. Innovaphone support should be contacted first. This function has nothing to do with the SendNumber app, but is just a feature of the innovaphone PBX that is required.
Install the App
The following series of images shows the installation sequence of the SendNumber app from the AppStore.
Callback Manager - Admin App
Callback Manager - User App
With the SendNumber user app, users can select their outgoing phone number.
Known Issues
- There was an error in the app file name. When updating from 13R2 SR10 to a higher version, the old App Service must be uninstalled.
Release Notes
Contact
effexx its GmbH
Obere Industriestraße 8
57250 Netphen
Peter Stock
Tel: +49 271 7095-220
Fax: +49 271 7095-4200
E-Mail: apps@effexx.com