Howto:Hotdesk - MediaRunway - Partner App

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Product Name

MediaRunway Hotdesk

Certification Status

Referralprod.PNGThis App is listed due to a customer testimonial. No tests have been conducted by innovaphone.

This App has been listed September 2023.


Computer Telephony Integration and Unified Messaging / Unified Communication


Mediarunway company logo 150 2.png

MediaRunway is an ITC enterprise that provides its customers with contemporary IT services in all areas - Your business, our solution.

MediaRunway - About us



Hotdesk is a myApps App.

The Hotdesk myApps App enables an easy change of telephones when you change your workplace. This can be done by a click in the Windows myApps Client. Tested with innovaphone and SNOM phones.

MediaRunway - About this application


In a hotdesk scenario a user change his workplace. On a Windows PC the user login with personal credentials. Thats also possible on a innovpaphone phone. With the Hotdesk app the registration of the phone could be done with the myApps app. And so it is also possible to do hotdesking also with 3rd party phones like snom. And so hotdesking also work in scenarios where a phone device has no display and input buttons. There are three possible ways to do the registration with the hotdesk app.

  • typing the desk name to an input field
  • clicking on a button to send the computer name of the desktop pc, if PCs then notebooks are used)
  • clicking on a button to send the (thin) client name, if the user works on a terminalserver

When one of the possibilities is used the app checks the matching table of desk-/computername and phone-mac-adress and do a mac-adress changing in the users hardware_id list and also realize that the phone app app icon will not be lost on the users my apps home screen.

The hotdesk app admin decide which of these three possibilities will be shown in the hotdesk user app. For the matching of the phone-mac-address and the desk-/computername the admin has to upload a csv file with the matching infos.


Licensing: innovaphone licensing, one license per user with any number of devices for one instance of the app. No floating licensing, only the users who got a configured license have access.


You need a pbx with Hotdesk app license, and compatible phones (like innovaphone and snom).


Compatible innovaphone firmware versions

  • MediaRunway Hotdesk 1.0 (133xxx)
    • innovaphone V13r3, V14r1

Application versions used for interop testing

  • MediaRunway Hotdesk 1.0 (133xxx)
    • innovaphone IPVA V13r3 sr8


With the Hotdesk admin app you can configure the app.

Configure the Hotdesk app

This is to configure in the Hotdesk admin app:

  • the pbx name
  • the name of the hotdesk device, configured in the pbx user object (on each user object it has to be the same name)
  • the options which buttons (functions) will be shown in the Hotdesk user app to register the phone
  • upload a csv with the list of hw_id (phone mac adress) and a name for the desk of the workplace, and optional the windows host-/clientname


Upload csv file

That a user could register a phone with the Hotdesk app, the admin has to upload a correct csv file in the Hotdesk admin app.

  • 1. click in the admin app on the hamburgermenue
  • 2. click in the menue on CSV file import [csv format: "hw_id","name","computername"]
  • 3. click on browse (choose the csv file you want to upload)
  • 4. after the selection of the csv file for upload you will see a table with the csv data, to save this data in the application you have to click on import.


  • a windows computername has a limit of 15 character
  • if the csv upload has an error, the updloaded csv data before is deleted



After installing the app, adding the app instance and the app object for the users and the admin, one can start using "Hotdesk". The steps of the installation process are the same as described in this article "Callback - Install App from App Store" only with different names.

Brief summary of the installation

  • Install the app from app store
  • Create an instance of the app
    • Values needed: Name ("Hotdesk", no blanks here please) - Domain (your platform domain) - App Password (generate one, 15 characters) - DB Password (generate one, 15 characters) - other values will be filled up automatically
  • Add the user and the admin object with PbxManager app (when selecting the name, please do not use spaces.)
  • Configuration and licensing

The following is an installation example.

AP manager settings

Hotdesk ap manager.png

PBX manager settings

You have to create the user and admin object.

Hotdesk pbx manager.png

Copyright information

The following third party tools had been used to create the Hotdesk app:


MediaRunway GmbH & Co. KG
Venloer Str. 8
D-41569 Rommerskirchen
Tel: +49 2183 80628-0

For any questions please refer to our contact page.