Howto:MobiCall - newVoice - 3rd Party Product: Difference between revisions

From innovaphone wiki
Jump to navigation Jump to search
 
(56 intermediate revisions by 4 users not shown)
Line 1: Line 1:
{{Languages|English page name}}
<!-- this text is a comment that is not visible on normal view at the article. -->
<!-- this text is a comment that is not visible on normal view at the article. -->
<!-- to create a new entry here,
<!-- to create a new entry here,
Line 13: Line 15:




[[Image:newvoice-logo.gif|||right]]
[[Image:newvoice-logo.png|||right]]
 


==Product Name==
==Product Name==
Line 21: Line 22:
   If you have a dedicated product page (not a generic vendor page) in English, also put the link below
   If you have a dedicated product page (not a generic vendor page) in English, also put the link below
   -->
   -->
[http://www.mobilisierung.com/en/about-mobicall MobiCall]
[http://www.newvoiceinternational.com/ MobiCall]


==Certification Status==
==Certification Status==
<!-- by inno
  - uncomment one of the stati below
  - update date below
  -->
{{Template:Compat_Status_"engineered_prod."|certificate=MobiCall_-_newVoice_-_3rd_Party_Product_-_product-cert.pdf}}


Testing of this product has been finalized April 16th, 2014.
{{Template:Compat Status "customer-testimonial"|certificate=MobiCall_Product_Certification.pdf‎}}
 
First evaluation was concluded on April 2014; an update evaluation was performed on April 2017.


==Category==
==Category==
<!-- by inno:
[[Category:Referral Product|{{PAGENAME}}]]
  - select one or more of the available recommended product categories
    a list of valid Categories can be found in
    Special Pages / Prefix Index / Display pages with prefix = RecProd, Display pages with prefix = Category
    (you need to apply it twice, first as template {{..}}, seconds as category [[..]])
  -->
 
{{Category:3rdParty Alarm Server}}
{{Category:3rdParty Alarm Server}}
[[Category:Engineered product|{{PAGENAME}}]]
[[Category:3rdParty Alarm Server|{{PAGENAME}}]]
[[Category:3rdParty Alarm Server|{{PAGENAME}}]]


Line 49: Line 40:
   -->
   -->


The reliable and professional alarm and event management system for converging solutions in the areas of security, telecommunications and IT.
Comprehensive personal safety, efficient and reliable communication in emergencies, specific alerting in disaster situations, fast evacuation of buildings, monitoring of production facilities and technical components, optimization of work processes and extensive reporting and statistical functions – for the varied requirements made on an alerting, conference and multimedia messaging platform.


For your individual security needs:
<br>Fields of application:


*Firealarm, mobilization of evacuation assistants, evacuation
*Mobilization and evacuation
*Intrusion, technical and IT alarms
*Voice-recording, Web-playback
*Emergency calls, bomb threats and voice recording
*Alerting & Emergency calls
*Personal and lone worker protection
*Voice-mail, IVR, Minibar, Babyphone
*Crisis and disaster managemen
*Hotline & Conference
*Customer-specific applications
*Lone workers' protection & Localization
*Task-management, 4G/Wi-Fi Client applications


MobiCall is certified with innovaphone platform via SIP and SOAP interface.
<br>MobiCall connection via SIP and SOAP interfaces is certified by Innovaphone.


The following features are supported:
<br>The following features are supported:


* Display text and on the innovaphone IP-Phones
* Display text and on the innovaphone IP-Phones
Line 68: Line 62:
* Confirmation possibilities for incoming messages
* Confirmation possibilities for incoming messages
* Call recording
* Call recording
* Textmessaging
* PBX interface monitoring
* PBX interface monitoring
* Localisation
* Technical alarm indicating radio connection loss or Handset out of service


[[Media:NV innovaphone Functionalities EN.pdf|Flyer - Integration of innovaphone communication solutions]]
[[Media:NV innovaphone Functionalities EN.pdf|Flyer - Integration of innovaphone communication solutions]]
[[Media:NV_PNA_EN.pdf|Flyer - PNA Personal Alarm System]]


==Version==
==Version==
* innovaphone PBX and IP phones v10.00 SR8
* innovaphone PBX and innovaphone IP-phones V12 RS8.2
* newVoice MobiCall NV 7_8_0_20140327, WEB v7.7.5-20140403, Announcement-Package AddOn 04.04.2014
* New Voice MobiCall NV 8_2_0_20170316, WEB v8.1.2-20170316, Announcement-Package AddOn 04.04.2014


==Vendor==
==Vendor==
Line 85: Line 84:




[[Image:newvoice-logo.gif]]
[[Image:newvoice-logo.png]]




[http://www.mobilisierung.com/en/ New Voice International AG]
[http://www.newvoiceinternational.com/ New Voice International AG]




New Voice is a worldwide operating systems integrator and offers solutions in the area of emergency, security, business and process communication as well as IT and automation technology.
The Swiss company New Voice International AG has been developing high-quality solutions in the fields of security, telecommunication and IT since 1991. With more than 6,000 successfully implemented systems all over the world, NV is the leading provider in the field of Unified Event Communication.  
<br> Established in 1991, New Voice has implemented more than 4000 systems in all markets worldwide in close cooperation with important telecommunications enterprises, leading manufacturers, systems integrators and security software providers.
 
<br> The goal is to use real time communication as an efficient source of information for a companyand at the same time toincreasethe level of security and protection ofindividuals
<br>The main product is '''MobiCall''', since it guarantees an individually tailored solution in terms of alerting, mobilisation, evacuation, information distribution and monitoring in professional environments.
and property.
 
<br>More than 60 employees around the world are collaborating in the development, sales, project management, installation and support departments in order to create reliable and innovative products combined with user-friendly interfaces.


==Description==
==Description==
Line 100: Line 100:
   - add short description of the product features, like on a data sheet.  Maximum 250 words.  
   - add short description of the product features, like on a data sheet.  Maximum 250 words.  
   -->
   -->
MobiCall is an unique and innovative multi-application information server for automation and productivity control, ready to be integrated into every strategic business process or business critical communications system.  
In a critical situation or in case of an incident, seconds may be crucial to saving lives, preventing production downtimes or securing buildings and their technical infrastructure.
<br> The internationally established solution is especially well suited to be used in case of incidents and critical situations requiring quick intervention of the responsible parties: fire, intrusion, emergency calls, nurse calls, crisis management (conference calls, voice recording), personal protection and IT failures (IT alarms). In addition to many other functions, MobiCall solutions are designed to monitor lone workers and offer support in the case of an evacuation.
<br> New Voice MobiCall is an alerting, information, evacuation and conference system that enables fast and efficient transmission of information. In addition, systems and processes can be monitored. Due to the comprehensive interconnection between machines, appliances, sensors and responsible personnel, MobiCall enables the direct transmission of important process data, critical threshold values and technical and operational alarms. The versatile solution offers a wide range of interfaces, integrations and transmission channels and includes functions for personal safety, display and conference management. Based on events, the solution can interactively alert staff and external units in charge either individually or by groups, using all known media available via voice, text, image and video messages.
 
<br> A major added value of the solution is that all conceivable channels can be provided to trigger an alarm. Standardised and manufacturer-specific interfaces allow full integration of existing emergency call systems, production facilities, hazard alert systems, building automation systems, IT components and process control systems. The system enables an efficient information distribution based on time and calendar, which can be flexibly adjusted to on-call duty lists or duty rosters.


<br> The unique, reliable and modular core of the application guarantees the security of men and equipment.
<br>Depending on the alarm configuration, the information can be transmitted based on skills and priorities and either simultaneously or sequentially. Moreover, MobiCall supports internal watchdog monitoring, automatic backups and comprehensive reporting and statistical functions.
* Data storage in emergency situations is essential to avoid crisis situations
* Regular flow of information in everyday life enhances the efficiency of all participants
* The efficiency analysis of an incident ensures better preparedness for the future


<br> All scenarios can be configured and administered, centralised or decentralised, using the MobiCall application. The web-based management tool features an innovative "drag & drop" configurator. This solution provides IT administrators and users responsible for groups and specific areas with intuitive and clearly structured options for configuring the personal data and the alarm parameters. The multi-client capability allows different areas to
manage their own alarm organisations independently by means of differentiated access authorisations.


The solutions have to be flexible and easily extended. For the highest possible availability, MobiCall systems and their additional components may be installed and used in a redundant setup within a network. Constant supervision of voice and data connections and data back ups are further essential components of MobiCall and complete the solution.
<br>Moreover, external databases can be connected. This allows the use of existing master data for automatic import, which reduces administrative expense. As a professional safety solution, MobiCall can also be operated with a redundant set-up with increased performance and failure safety. MobiCall geo-clustering also enables redundancy across several locations.


== Interfaces ==
== Interfaces ==
Line 130: Line 132:
     your product for scenarios where it is especially useful
     your product for scenarios where it is especially useful
   -->
   -->
Alarm an event management are our core business. We support a wide range of systems and integrations. Over 40 employes around the world guarantee an unrivaled service and  flexibility. We only uses components that meet our high quality standards and have undergone comprehensive testing by our experts. The extremely functional and high-performance New Voice Application Generator and New Voice Designer are the fundament of the applications. When developing the user interface (system, Web, telephone, communication process management) for individual services, we pay great attention to user-friendliness, functionalism and portability between different operating systems.
Alarm and event management are our core business. We support a wide range of systems and integrations. Over 60 employees around the world guarantee an unrivalled service and  flexibility. We only uses components that meet our high quality standards and have undergone comprehensive testing by our experts. The extremely functional and high-performance New Voice Application Generator and New Voice Designer are the fundament of the applications. When developing the user interface (system, Web, telephone, communication process management) for individual services, we pay great attention to user-friendliness, functionalism and portability between different operating systems.
 
Return on investment is protected, since the MobiCall platform can be easily expanded at any time upon the customer's request by adding modules.
 
==Sector-specific applications==
 
 
'''Healthcare'''
 
* Nurse call system connection
* Integration of bed-site monitors
* Eloper alarm transmission
* Silent fire alarm
* Reanimation, C-section and heart alarm
* Emergency call terminals integration
* MCI alerting
* Monitoring of the infrastructure
 
 
'''Manufacturing'''
* First-aiders emergency call
* Lone workers’ safeguarding
* Fire alarm
* ITC monitoring
* Business continuity planning
* Technical components monitoring
* Workflow optimisation
 
 
'''Rescue services'''
* Emergency call centre
* Set-up of control centres
* Call recording
* Availability alarm
* Info hotline
* Set-up of conferences
 
 
'''Public institutions'''
* Office workplaces safeguarding
* Field representatives’ protection
* Crisis and disaster alerting
* Emergency conferences
* Threat calls recording
* Citizens’ hotline
 
 
'''Education'''
* Crisis and fire alerting
* Buildings evacuation
* Incident management
* Call-up of crisis teams
* Monitoring of devices
* Books alert
* Workflow optimisation
 
 
'''Hospitality'''
* Rapid response gateway
* Hotel Management Software connection
* Mini-bar management
* Evacuation in case of fire
* Task management
* Wake-up call and baby-phone
* Improving of communication processes
 
 
'''Finance and Service'''
* Fire alarm
* Info hotline
* Incident management
* Silent alarm
* Patrols
* Building automation system
 
 
'''Municipal utilities and energy providers'''
* Disaster alert
* Info hotline
* Mobilisation of on-call services
* Set-up of control centres
* Buildings evacuation
* Personal security
* Monitoring of machines
* Transmission of measurement data


Return on investment is protected, since the MobiCall platform can be easliy expanded at any time upon the customer's request by adding modules.


==Summary==
==Summary==
Line 141: Line 226:
   - add link to product test report here
   - add link to product test report here
   -->
   -->
* Test report of innovaphone PBX and New Voice MobiCall according the test plan created by New Voice. For detailed information contact newVoice by email support@newvoice.ch / phone +41 58 750 11 11 or [mailto:presales@innovaphone.com innovaphone presales]
* Test report of innovaphone PBX and New Voice MobiCall according the test plan created by New Voice. For detailed information contact newVoice by email support@newvoice.ch / phone +41 58 750 11 11.
* The test were successful and all required tests were passed. As a result newVoice MobiCall qualifies as an ''{{Category:3rdParty_Alarm_Server}}'' [[Recprodredirector#Alarm_server_Products | Engineered Product]]
* The test were successful and all required tests were passed. As a result newVoice MobiCall qualifies as an ''{{Category:3rdParty_Alarm_Server}}'' [[Recprodredirector#Alarm_server_Products | Referral Product]]
<!-- test report is available on partner demand, see \\innovaphone.sifi\dfs\techserv\mantis\11\117233 -->
<!-- test report is available on partner demand, see \\innovaphone.sifi\dfs\techserv\mantis\11\117233 or \\inno-sifi\dfs\Techserv\Projects\newvoice -->
* [[Media:Innovaphone_Zertifikat_08.05.14.pdf|Technology Partner Certificate issued by NewVoice on 08.05.2014]]
* [[Media:Innovaphone_Zertifikat_08.05.14.pdf|Technology Partner Certificate issued by NewVoice on 08.05.2014]]


Line 150: Line 235:
   - describe ballpark pricing, e.g. "500€ per seat" or "starting at 25.000€ depending on the number of trunk lines"   
   - describe ballpark pricing, e.g. "500€ per seat" or "starting at 25.000€ depending on the number of trunk lines"   
   -->
   -->
Contact us by email support@newvoice.ch or phone +41 58 750 11 10
Please do not hesitate to contact us by mail support@newvoice.ch or by phone +41 58 750 11 10.


==Contact==
==Contact==
Line 159: Line 244:
   -->
   -->


 
{| class="wikitable" border="0" cellpadding="9"
{|
|- style="text-align:left"
 
! New Voice International AG <br>(Switzerland)    !! New Voice GmbH <br>(Austria)        !! New Voice Australia <br>(Asia, Pacific & Africa)!! New Voice Systems GmbH <br>(Germany - South)!! New Voice Systems GmbH <br>(Germany - North)
| colspan=99 | New Voice International AG
|- style="text-align:left"                        |- style="text-align:left"              |- style="text-align:left"                |- style="text-align:left"                |- style="text-align:left"
|-
| Peter Huber                                    || Markus Schagerl                      || Gavin Dickie                          || Jens Vestewig                          ||Oliver Frank
| colspan=99 | Benjamin Lieber
|- style="text-align:left"                        |- style="text-align:left"              |- style="text-align:left"                |- style="text-align:left"                |- style="text-align:left" 
|-
| St. Gallerstrasse 8                             || Paschinger Strasse 59                || Level 1/7 Clunies Ross Court          || Mörickerstraße 17                      || Mörickerstraße 17
| colspan=99 | St. Gallerstrasse 8  
|- style="text-align:left"                        |- style="text-align:left"              |- style="text-align:left"                |- style="text-align:left"                |- style="text-align:left" 
|-
| 8853 Lachen                                     || 4060 Leonding                        || Eight Mile Plains 4113 Queensland      || 71636 Ludwigsburg                      || 71636 Ludwigsburg
| colspan=99 | 8853 Lachen
|- style="text-align:left"                        |- style="text-align:left"              |- style="text-align:left"                |- style="text-align:left"                |- style="text-align:left"
|-
| Tel: +41 58 750 11 11                          || Tel: +43 732 890 120                  || Tel: +61 7 5667 2990                  || Tel: +49 7141 947 59 50                || Tel: +49 7141 947 59 50
| colspan=99 | Switzerland
|- style="text-align:left"                        |- style="text-align:left"              |- style="text-align:left"                |- style="text-align:left"                |- style="text-align:left"
|-
| Mail: huber@newvoice.ch                        || Mail: schagerl@newvoice.at            || Mail: gavin.dickie@newvoice.com.au    || Mail: vestewig@newvoice.de             || Mail: frank@newvoice.de
| Tel: || +41 58 750 11 10
|-
| Fax: || +41 58 750 11 12
|-
| Mail: || [mailto:lieber@newvoice.de lieber@newvoice.de]
|}
|}
[[Category:Compat|{{PAGENAME}}]]

Latest revision as of 16:53, 9 November 2017



Newvoice-logo.png

Product Name

MobiCall

Certification Status

Referralprod.PNGThis product is listed due to a customer testimonial. No tests have been conducted by innovaphone.

First evaluation was concluded on April 2014; an update evaluation was performed on April 2017.

Category

Alarm system/server solutions

Functions

Comprehensive personal safety, efficient and reliable communication in emergencies, specific alerting in disaster situations, fast evacuation of buildings, monitoring of production facilities and technical components, optimization of work processes and extensive reporting and statistical functions – for the varied requirements made on an alerting, conference and multimedia messaging platform.


Fields of application:

  • Mobilization and evacuation
  • Voice-recording, Web-playback
  • Alerting & Emergency calls
  • Voice-mail, IVR, Minibar, Babyphone
  • Hotline & Conference
  • Customer-specific applications
  • Lone workers' protection & Localization
  • Task-management, 4G/Wi-Fi Client applications


MobiCall connection via SIP and SOAP interfaces is certified by Innovaphone.


The following features are supported:

  • Display text and on the innovaphone IP-Phones
  • Call interruption and call intrusion
  • Loudspeaker broadcast
  • Confirmation possibilities for incoming messages
  • Call recording
  • Textmessaging
  • PBX interface monitoring
  • Localisation
  • Technical alarm indicating radio connection loss or Handset out of service

Flyer - Integration of innovaphone communication solutions

Flyer - PNA Personal Alarm System

Version

  • innovaphone PBX and innovaphone IP-phones V12 RS8.2
  • New Voice MobiCall NV 8_2_0_20170316, WEB v8.1.2-20170316, Announcement-Package AddOn 04.04.2014

Vendor

Newvoice-logo.png


New Voice International AG


The Swiss company New Voice International AG has been developing high-quality solutions in the fields of security, telecommunication and IT since 1991. With more than 6,000 successfully implemented systems all over the world, NV is the leading provider in the field of Unified Event Communication.


The main product is MobiCall, since it guarantees an individually tailored solution in terms of alerting, mobilisation, evacuation, information distribution and monitoring in professional environments.


More than 60 employees around the world are collaborating in the development, sales, project management, installation and support departments in order to create reliable and innovative products combined with user-friendly interfaces.

Description

In a critical situation or in case of an incident, seconds may be crucial to saving lives, preventing production downtimes or securing buildings and their technical infrastructure.


New Voice MobiCall is an alerting, information, evacuation and conference system that enables fast and efficient transmission of information. In addition, systems and processes can be monitored. Due to the comprehensive interconnection between machines, appliances, sensors and responsible personnel, MobiCall enables the direct transmission of important process data, critical threshold values and technical and operational alarms. The versatile solution offers a wide range of interfaces, integrations and transmission channels and includes functions for personal safety, display and conference management. Based on events, the solution can interactively alert staff and external units in charge either individually or by groups, using all known media available via voice, text, image and video messages.


A major added value of the solution is that all conceivable channels can be provided to trigger an alarm. Standardised and manufacturer-specific interfaces allow full integration of existing emergency call systems, production facilities, hazard alert systems, building automation systems, IT components and process control systems. The system enables an efficient information distribution based on time and calendar, which can be flexibly adjusted to on-call duty lists or duty rosters.


Depending on the alarm configuration, the information can be transmitted based on skills and priorities and either simultaneously or sequentially. Moreover, MobiCall supports internal watchdog monitoring, automatic backups and comprehensive reporting and statistical functions.


All scenarios can be configured and administered, centralised or decentralised, using the MobiCall application. The web-based management tool features an innovative "drag & drop" configurator. This solution provides IT administrators and users responsible for groups and specific areas with intuitive and clearly structured options for configuring the personal data and the alarm parameters. The multi-client capability allows different areas to manage their own alarm organisations independently by means of differentiated access authorisations.


Moreover, external databases can be connected. This allows the use of existing master data for automatic import, which reduces administrative expense. As a professional safety solution, MobiCall can also be operated with a redundant set-up with increased performance and failure safety. MobiCall geo-clustering also enables redundancy across several locations.

Interfaces

  • Contact interfaces for IP WAGO-I/O system
  • Serial connections over ESPA 4.4.4 and ESPA+
  • GenericPrinter Protocol
  • IP integration over Modbus, BACnet and KNX
  • ESPAX
  • OPC
  • SNMP traps
  • XML
  • e-mail ( e.g. Nagios)
  • HL7
  • etc.

Competitive Analysis

Alarm and event management are our core business. We support a wide range of systems and integrations. Over 60 employees around the world guarantee an unrivalled service and flexibility. We only uses components that meet our high quality standards and have undergone comprehensive testing by our experts. The extremely functional and high-performance New Voice Application Generator and New Voice Designer are the fundament of the applications. When developing the user interface (system, Web, telephone, communication process management) for individual services, we pay great attention to user-friendliness, functionalism and portability between different operating systems.

Return on investment is protected, since the MobiCall platform can be easily expanded at any time upon the customer's request by adding modules.

Sector-specific applications

Healthcare

  • Nurse call system connection
  • Integration of bed-site monitors
  • Eloper alarm transmission
  • Silent fire alarm
  • Reanimation, C-section and heart alarm
  • Emergency call terminals integration
  • MCI alerting
  • Monitoring of the infrastructure


Manufacturing

  • First-aiders emergency call
  • Lone workers’ safeguarding
  • Fire alarm
  • ITC monitoring
  • Business continuity planning
  • Technical components monitoring
  • Workflow optimisation


Rescue services

  • Emergency call centre
  • Set-up of control centres
  • Call recording
  • Availability alarm
  • Info hotline
  • Set-up of conferences


Public institutions

  • Office workplaces safeguarding
  • Field representatives’ protection
  • Crisis and disaster alerting
  • Emergency conferences
  • Threat calls recording
  • Citizens’ hotline


Education

  • Crisis and fire alerting
  • Buildings evacuation
  • Incident management
  • Call-up of crisis teams
  • Monitoring of devices
  • Books alert
  • Workflow optimisation


Hospitality

  • Rapid response gateway
  • Hotel Management Software connection
  • Mini-bar management
  • Evacuation in case of fire
  • Task management
  • Wake-up call and baby-phone
  • Improving of communication processes


Finance and Service

  • Fire alarm
  • Info hotline
  • Incident management
  • Silent alarm
  • Patrols
  • Building automation system


Municipal utilities and energy providers

  • Disaster alert
  • Info hotline
  • Mobilisation of on-call services
  • Set-up of control centres
  • Buildings evacuation
  • Personal security
  • Monitoring of machines
  • Transmission of measurement data


Summary

  • Test report of innovaphone PBX and New Voice MobiCall according the test plan created by New Voice. For detailed information contact newVoice by email support@newvoice.ch / phone +41 58 750 11 11.
  • The test were successful and all required tests were passed. As a result newVoice MobiCall qualifies as an Alarm system/server solutions Referral Product
  • Technology Partner Certificate issued by NewVoice on 08.05.2014

Pricing

Please do not hesitate to contact us by mail support@newvoice.ch or by phone +41 58 750 11 10.

Contact

New Voice International AG
(Switzerland)		 New Voice GmbH
(Austria)		 New Voice Australia
(Asia, Pacific & Africa)		 New Voice Systems GmbH
(Germany - South)		 New Voice Systems GmbH
(Germany - North)
Peter Huber Markus Schagerl Gavin Dickie Jens Vestewig Oliver Frank
St. Gallerstrasse 8 Paschinger Strasse 59 Level 1/7 Clunies Ross Court Mörickerstraße 17 Mörickerstraße 17
8853 Lachen 4060 Leonding Eight Mile Plains 4113 Queensland 71636 Ludwigsburg 71636 Ludwigsburg
Tel: +41 58 750 11 11 Tel: +43 732 890 120 Tel: +61 7 5667 2990 Tel: +49 7141 947 59 50 Tel: +49 7141 947 59 50
Mail: huber@newvoice.ch Mail: schagerl@newvoice.at Mail: gavin.dickie@newvoice.com.au Mail: vestewig@newvoice.de Mail: frank@newvoice.de
Retrieved from "https://wiki.innovaphone.com/index.php?title=Howto:MobiCall_-_newVoice_-_3rd_Party_Product&oldid=48310"