Howto:Trizwo WQ Status App - trizwo GmbH IT & Communication - Partner App: Difference between revisions
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[[Image:Logo_trizwo_wq_support_app.png||200px|right]] | [[Image:Logo_trizwo_wq_support_app.png||200px|right]] | ||
==Product Name== | ==Product Name== | ||
<!-- Mandatory topic. --> | <!-- Mandatory topic. --> | ||
[https://www.trizwo.de/apps/ trizwo WQ | [https://www.trizwo.de/apps/ trizwo WQ Status App] | ||
==Certification Status== | ==Certification Status== | ||
<!-- do not remove comment. Will be added by innovaphone upon document check & app availablity on appstore --> | <!-- do not remove comment. Will be added by innovaphone upon document check & app availablity on appstore --> | ||
{{Template:Compat_Status_referral_product_new|type=App}} | |||
This App has been listed September 2022. | |||
==Category== | ==Category== | ||
<!-- Do not change this section and do not remove comments. Will be done by innovaphone upon document check --> | <!-- Do not change this section and do not remove comments. Will be done by innovaphone upon document check --> | ||
[[Category:Partner_Apps|{{PAGENAME}}]] | [[Category:Partner_Apps|{{PAGENAME}}]] | ||
[[Category:3rdParty_Reporting_/_Monitoring|{{PAGENAME}}]] | |||
{{Category:3rdParty_Reporting_/_Monitoring}} | |||
==Vendor== | ==Vendor== | ||
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Short summary of the most important features: | Short summary of the most important features: | ||
*observation of callevents | *observation of callevents | ||
* | *displays number of calls in a waiting queue | ||
* | *displays standby time of calls in a waitng queue | ||
==Licensing== | ==Licensing== | ||
<!-- Mandatory topic. --> | <!-- Mandatory topic. --> | ||
<!-- | <!-- Give information about costs and licensing model. Use formattings if needed --> | ||
At this moment, the app is license free. This will be changed! | |||
The licenses will be available in the innovaphone price list soon. | |||
One license per user with any number of devices. | |||
This license is for one user per queue. This license is debited if the function is configured for a user on the PBX – independent of the usage (no Floating)! | |||
Purchase list price per user EURO 44,- | |||
Software assurance SSC 66 | |||
Rental iSC 20 | |||
Cloud iSC 29 | |||
==Versions== | ==Versions== | ||
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===Compatible innovaphone firmware versions=== | ===Compatible innovaphone firmware versions=== | ||
<!-- List compatible major innovaphone firmware versions. Several listings are valid --> | <!-- List compatible major innovaphone firmware versions. Several listings are valid --> | ||
* innovaphone | * from innovaphone V13r2sr11 | ||
===Application versions used for interop testing=== | ===Application versions used for interop testing=== | ||
<!-- Give used versions for testing of both innovaphone and 3rd-pty product --> | <!-- Give used versions for testing of both innovaphone and 3rd-pty product --> | ||
<!-- replace 3rd-Pty-Application by real name --> | <!-- replace 3rd-Pty-Application by real name --> | ||
* trizwo | * trizwo Support App: 131014 sr20 | ||
<!-- adjust tested innovaphone FW --> | <!-- adjust tested innovaphone FW --> | ||
* innovaphone | * innovaphone V13r2sr11 | ||
==Configuration== | ==Configuration== | ||
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<!-- If not present, no certificate will be given at all --> | <!-- If not present, no certificate will be given at all --> | ||
<!-- in any case you must be aware of the fact that any questions concerning configuration issues will be directly forwarded by innovaphone to you as manufacturer --> | <!-- in any case you must be aware of the fact that any questions concerning configuration issues will be directly forwarded by innovaphone to you as manufacturer --> | ||
For configuration, please refer to [https:// | Grafana is not mandatory for using the app. For further configuration, please refer to [https://innoapps.docu.trizwo.it/barebones/wqstatus/docs/install.html the manual on our website]. | ||
==Contact== | ==Contact== | ||
| Line 87: | Line 100: | ||
| Mail: || [mailto:uwe.wellecke@trizwo.de uwe.wellecke@trizwo.de] | | Mail: || [mailto:uwe.wellecke@trizwo.de uwe.wellecke@trizwo.de] | ||
|} | |} | ||
Latest revision as of 12:08, 27 September 2023
Product Name
Certification Status
This App is listed due to a customer testimonial. No tests have been conducted by innovaphone.
This App has been listed September 2022.
Category
Call Statistics, Call Monitoring Systems
Vendor
Description
The trizwo WQ Status App collects the number of calls as well as their standby time and displays it in an overseeable waiting queue.
Functions
Short summary of the most important features:
- observation of callevents
- displays number of calls in a waiting queue
- displays standby time of calls in a waitng queue
Licensing
At this moment, the app is license free. This will be changed! The licenses will be available in the innovaphone price list soon.
One license per user with any number of devices. This license is for one user per queue. This license is debited if the function is configured for a user on the PBX – independent of the usage (no Floating)!
Purchase list price per user EURO 44,-
Software assurance SSC 66
Rental iSC 20
Cloud iSC 29
Versions
Compatible innovaphone firmware versions
- from innovaphone V13r2sr11
Application versions used for interop testing
- trizwo Support App: 131014 sr20
- innovaphone V13r2sr11
Configuration
Grafana is not mandatory for using the app. For further configuration, please refer to the manual on our website.
Contact
| Uwe Wellecke | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| trizwo GmbH IT&Communication | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Biedenkamp 1A | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 21509 Glinde | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Tel: | +49 40 611980 102 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Fax: | +49 40 611980 2102 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Mail: | uwe.wellecke@trizwo.de | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||